SAY WAI NG

Department : Urgent Care Centre

• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked well in a team setting, providing support and guidance.
• Ensured compliance with hospital policies and procedures, mitigating potential risks to patients and staff members.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Evaluated patient histories, complaints, and current symptoms.
• Gathered patient health data through interviews and observation, documenting data in electronic records.
• Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
• Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Promoted patient independence by teaching self-care skills.
• Educated family members and caregivers on patient care instructions.
• Precepted and oriented new hires, providing guidance on clinical skills and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
• Led quality improvement initiatives within the department, resulting in streamlined workflows and increased efficiency.

• Medical & Surgical (Multidiscipline) Ward of Hospital Lam Wah Ee, Malaysia in field of Urology, Orthopedic, Gynaecology, General Surgery, Neurology, Ophthalmology & ENT
• Supervised and managed daily scheduling, tasking, and administration.
• Collaborated with other healthcare professionals to provide quality patient care.
• Monitored nursing care, patient assessment processes, and treatment implementations.
• Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
• Mentored and supervised junior nurses, fostering a supportive and professional work environment.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Facilitated ongoing education for nursing staff through in-service training sessions and workshops on relevant topics.
• Sustained quality standards by performing routine medication audits and upholding internal best practices.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Organized regular meetings within the department to discuss process improvements or address any challenges faced by our team members.
• Reported findings to quality departments after conducting routine audits and worked with team to devise corrective actions for deficiencies.
• Participated in quality improvement initiatives, contributing to the development of best practices within the department.
• Assisted in development and implementation of new policies and procedures to improve healthcare quality.
• Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
• Implemented effective resource management strategies by diligently tracking supply inventory levels and placing orders to replenish stock when needed.
• Assisted in budget development and resource allocation processes for the nursing department, ensuring optimal use of funds available for patient care services.

• Practical session in General Hospital Penang in ICU, A+E and etc.

• Handling acute and chronic care

• Home based/nursing home

• ICU of Hospital Lam Wah Ee