Sayed S/O Balakrishnan@Muhammad Sayed
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over Number years of industry experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
2005
2005
years of post-secondary education
21
21
Certifications
2
2
Languages
Work History
Senior Guest Service Agent
Marina Bay Sands
10.2019 - Current
- Operating the attraction queues in a safe manner according to the Standard Operating Procedure (SOP)
- Attend guests' queries regarding about the attractions (Sampan ride,SkyPark Observation Decks & Digital Light Canvas)
- Deal with difficulties especially during inclement weather or maximum capacity on SkyPark Observation Decks.
- Monitor activities in the attraction area and report any suspicious characters, items or/and activities to the Security Department
- Monitor and maintain the cleanliness of the environment
- Perform any other duties and responsibilities as and when assigned by the management. (Events such as NDP,F1 race etc)
- We need to ensure that guest are required to have timeslot reservations accordingly due to time restricted.
- Participated in regular team meetings to discuss best practices, share feedback, and devise strategies for improvement.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed reservation systems, accurately inputting guest information and maintaining up-to-date records.
- Greeted guests upon arrival by providing warm welcome.
- Provided accurate information regarding local attractions, restaurants and activities.
- Facilitated smooth payment processes by accurately posting charges, processing payment, and reconciling daily transactions.{POS}
- Handled customer complaints to satisfy and retain guests.
- maintaining service quality standards across the team.
- Created welcoming and comfortable environment for guests.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- report to supervisor for daily reports.
Attraction Operator, Universal Studios Singapore2
Resorts World Sentosa
10.2016 - 08.2019
- Operating the ride in a safe manner according to the Standard Operating Procedure (SOP)
- Attend to guests' queries regarding the ride
- Deal with difficulties during the downtown, technical and/or guest issues.
Porter, Harbourfront Centre
Liang Cheng Pte Ltd
06.2013 - 09.2016
- Handling all porterage tasks
- Providing customer service.
Barista
The Providore
06.2014 - 11.2014
- Promotes coffee drinks menu to customers; answering queries
- Prepare and sell coffee drinks by following prescribed recipes and preparation techniques
- Maintaining inventories by replenishing coffee bean supplies
- Keeping equipment operating by following operating instructions
- Housekeeping.
Education
Primary School Leaving Examination -
Lakeside Primary School
Skills
Guest communication
Complaint handling
Strong leadership
Customer service
Verbal and written communication
First aid training
Payment processing
Teamwork
Team supervision
Team motivation
Shift scheduling
Listening SkillsWriting and verbal communicationAccomplishments
- 2023, Marina Bay Sands, Certificate of Excellent Service Award, Achievement of Gold Award in recognition of exemplary contribution and commitment to excellent service.
- 2021, Marina Bay Sands, Certificate of Excellent Service Award, Achievement of Gold Award in recognition of exemplary contribution and commitment to excellent service.
- 2020, Marina Bay Sands, Certificate of Team Member of the Month, Performing well throughout the operations in the month allocated.
- 2019, Marina Bay Sands, Certificate of Perfect 100, Good performance in safety, quality and reliability.
- 2017, Resorts World Sentosa, Statement of Attainment from Singapore Workforce Skills Qualification (WSQ), Provide safety and security for guests. Deliver the Wow - Implement operations for service excellence.
- 2011, Workplace Literacy and Numeracy Assessment; Centre for Employability Skills (CES), Workplace Literacy and Numeracy, Workplace Literacy (REading) - Level 4 Workplace Literacy (Listening) - Level 1 Workplace Numeracy - Level 4
- 2009, Workplace Literacy and Numeracy; Centre for Employability Skills (CES), Workplace Literacy and Numeracy, Workplace Literacy (Reading) - Level 3 Workplace Literacy (Listening) - Level 3 Workplace Numeracy - Level 2
Alternatename
Muhammad Sayed
Personal Information
- Date of Birth: 09/13/91
- Nationality: Singaporean
Certification
Achievements Year 2023
Timeline
Senior Guest Service Agent
Marina Bay Sands
10.2019 - Current
Attraction Operator, Universal Studios Singapore2
Resorts World Sentosa
10.2016 - 08.2019
Barista
The Providore
06.2014 - 11.2014
Porter, Harbourfront Centre
Liang Cheng Pte Ltd
06.2013 - 09.2016
Primary School Leaving Examination -
Lakeside Primary School