Summary
Overview
Work History
Education
Skills
Accomplishments
Alternatename
Personal Information
Certification
Timeline
Generic
Sayed S/O Balakrishnan@Muhammad Sayed

Sayed S/O Balakrishnan@Muhammad Sayed

Summary

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over Number years of industry experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
2005
2005
years of post-secondary education
21
21
Certifications
2
2
Languages

Work History

Senior Guest Service Agent

Marina Bay Sands
10.2019 - Current
  • Operating the attraction queues in a safe manner according to the Standard Operating Procedure (SOP)
  • Attend guests' queries regarding about the attractions (Sampan ride,SkyPark Observation Decks & Digital Light Canvas)
  • Deal with difficulties especially during inclement weather or maximum capacity on SkyPark Observation Decks.
  • Monitor activities in the attraction area and report any suspicious characters, items or/and activities to the Security Department
  • Monitor and maintain the cleanliness of the environment
  • Perform any other duties and responsibilities as and when assigned by the management. (Events such as NDP,F1 race etc)
  • We need to ensure that guest are required to have timeslot reservations accordingly due to time restricted.
  • Participated in regular team meetings to discuss best practices, share feedback, and devise strategies for improvement.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Managed reservation systems, accurately inputting guest information and maintaining up-to-date records.
  • Greeted guests upon arrival by providing warm welcome.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Facilitated smooth payment processes by accurately posting charges, processing payment, and reconciling daily transactions.{POS}
  • Handled customer complaints to satisfy and retain guests.
  • maintaining service quality standards across the team.
  • Created welcoming and comfortable environment for guests.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • report to supervisor for daily reports.

Attraction Operator, Universal Studios Singapore2

Resorts World Sentosa
10.2016 - 08.2019
  • Operating the ride in a safe manner according to the Standard Operating Procedure (SOP)
  • Attend to guests' queries regarding the ride
  • Deal with difficulties during the downtown, technical and/or guest issues.

Porter, Harbourfront Centre

Liang Cheng Pte Ltd
06.2013 - 09.2016
  • Handling all porterage tasks
  • Providing customer service.

Barista

The Providore
06.2014 - 11.2014
  • Promotes coffee drinks menu to customers; answering queries
  • Prepare and sell coffee drinks by following prescribed recipes and preparation techniques
  • Maintaining inventories by replenishing coffee bean supplies
  • Keeping equipment operating by following operating instructions
  • Housekeeping.

Education

Primary School Leaving Examination -

Lakeside Primary School

Skills

Guest communication

Complaint handling

Strong leadership

Customer service

Verbal and written communication

First aid training

Payment processing

Teamwork

Team supervision

Team motivation

Shift scheduling

Accomplishments

  • 2023, Marina Bay Sands, Certificate of Excellent Service Award, Achievement of Gold Award in recognition of exemplary contribution and commitment to excellent service.
  • 2021, Marina Bay Sands, Certificate of Excellent Service Award, Achievement of Gold Award in recognition of exemplary contribution and commitment to excellent service.
  • 2020, Marina Bay Sands, Certificate of Team Member of the Month, Performing well throughout the operations in the month allocated.
  • 2019, Marina Bay Sands, Certificate of Perfect 100, Good performance in safety, quality and reliability.
  • 2017, Resorts World Sentosa, Statement of Attainment from Singapore Workforce Skills Qualification (WSQ), Provide safety and security for guests. Deliver the Wow - Implement operations for service excellence.
  • 2011, Workplace Literacy and Numeracy Assessment; Centre for Employability Skills (CES), Workplace Literacy and Numeracy, Workplace Literacy (REading) - Level 4 Workplace Literacy (Listening) - Level 1 Workplace Numeracy - Level 4
  • 2009, Workplace Literacy and Numeracy; Centre for Employability Skills (CES), Workplace Literacy and Numeracy, Workplace Literacy (Reading) - Level 3 Workplace Literacy (Listening) - Level 3 Workplace Numeracy - Level 2

Alternatename

Muhammad Sayed

Personal Information

  • Date of Birth: 09/13/91
  • Nationality: Singaporean

Certification

Achievements Year 2023

Timeline

Senior Guest Service Agent

Marina Bay Sands
10.2019 - Current

Attraction Operator, Universal Studios Singapore2

Resorts World Sentosa
10.2016 - 08.2019

Barista

The Providore
06.2014 - 11.2014

Porter, Harbourfront Centre

Liang Cheng Pte Ltd
06.2013 - 09.2016

Primary School Leaving Examination -

Lakeside Primary School
Sayed S/O Balakrishnan@Muhammad Sayed