

19+ years of experience ranging from Architecture, Design, development & consulting across multiple business verticals like Banking & Financial Services, Media & entertainment, and Retail. Currently working as a Solution Architect & have contributed to all solution areas comprising Apps , Data & GenAI projects for different customers helping them succeed in their cloud migration & adoption journey. Excellent client executive relationship management skills. Actively Participating pre-sales activities along with Microsoft, AWS and Databricks. Good exposure & experience across India, ASEAN and NA Japan and Australia in projects encompass a wide range of various industries and sectors. The data projects with nature of Data Migration, Data Analytics, Natural Language Processing, Data Lake House Implementation, Data Science Projects.
Led presales engagements across the ASEAN region, driving customer success in data modernization and GenAI transformation using Databricks, Azure, and AWS native AI services. Partnered with enterprise clients throughout the evaluation, architecture design, and value realization phases of unified data analytics and AI platforms.
Key Achievements & Responsibilities:
AI-Powered Call Center Solution transforms traditional contact center operations into intelligent, insight-driven customer engagement hubs. The solution leverages AWS native AI and GenAI services to deliver real-time assistance, automated query resolution, and post-call analytics, driving higher customer satisfaction and operational efficiency.
The solution is built on Amazon Connect — AWS’s cloud-based contact center platform — integrated with Amazon Lex, Bedrock, and Textract to enable end-to-end AI augmentation across the customer journey.
AWS Local - Singapore - Innovation Hub
Visa Status: Valid Visa - USA B1/B2, Japan Visa - Valid till 2029, Australia Visa - Valid till 2026