Namrata Sen
Summary
Adept Application Support Engineer with 9+years of experience with Prominent Banking Institutions showcasing expertise in RDBMS (Sybase, MS SQL, Oracle) and exceptional problem-solving skills. Spearheaded automation initiatives, significantly enhancing operational efficiency. ITIL certified, demonstrating a strong foundation in IT service management and a collaborative approach to driving technological advancements.
Overview
9
9
years of professional experience
Work History
Application Support Engineer - Risk Systems
UOB (Contract employee for Tangspac Consulting, Pte.Ltd.)
02.2022 - Current
- Managing BAU through ITIL service management process like #INC, #REQ and #CHG.
- Work with tech teams and prioritize issues and maintain the KEDB.
- Monitoring health check through Geneos Active Console and batch through Control-M .
- Writing SQL / PLSQL queries for troubleshooting, report generation and data retrieval.
- Handling CAB calls to facilitate discussions on updates on changes.
Production Support Executive - Corporate FX
Citi Bank (Contract employee for Encora Technologies, Pte.Ltd.)
06.2020 - 01.2022
- Provided dedicated support for FX deal booking platforms globally.
- Collaborated closely with external customers during the deal booking process, effectively addressing and troubleshooting any issues they encountered.
- Facilitated seamless rate publication on the pricing platform by working in conjunction with traders, while also addressing trade life cycle issues.
- Demonstrated a profound understanding of Spot and Future trading processes, along with a comprehensive knowledge of PIP calculations.
- Actively engaged with BA and Dev teams to enhance the reliability and efficiency of the platforms.
IT Support - Data Acquisition RRTS Support for Genesis
Tata Consultance Services, Client - Citi Bank
11.2015 - 05.2020
- Supported an application which handled user input data for cards, loans, and mortgages. The application sorted the data into different formats for reports being used by BA.
- Pioneered the automation of several previously manual and repetitive tasks, leveraging shell scripting to optimize operational efficiency and reduce error potential.
- Collaborated with the development team, actively participating in User Acceptance Testing (UAT) phases to evaluate and validate new changes before their transition to the Production environment.
- Used Abinitio to analyze job failures and fix any problems quickly.
Education
Bachelor of Technology -
West Bengal University of Technology
West Bengal, India05-2015
Skills
- Operating Systems : Windows, Linux
- RDBMS : Sybase, MS SQL, Oracle
- Programming and query languages :Unix shell scripting, SQL, PL/SQL (Basics), C, C
- Monitoring and Scheduling tools : Ab Initio, Autosys, ITRS Geneos, Control M
- Additional Knowledge : Python(Basic), Hadoop (Basic), Informatica(Basic)
- Certification in Web Modernisation - BFS Foundation
- ITIL Certified
- Root cause identification
- Application monitoring
Timeline
Application Support Engineer - Risk Systems
UOB (Contract employee for Tangspac Consulting, Pte.Ltd.)
02.2022 - Current
Production Support Executive - Corporate FX
Citi Bank (Contract employee for Encora Technologies, Pte.Ltd.)
06.2020 - 01.2022
IT Support - Data Acquisition RRTS Support for Genesis
Tata Consultance Services, Client - Citi Bank
11.2015 - 05.2020
Bachelor of Technology -
West Bengal University of Technology
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