Sawlis Imrann Bin Ali
Summary
More then 10 years’ Experience in managing events and call centers with more then 80 staffs across the Asia pacific offices and Canada.
Overview
13
13
years of professional experience
Work History
Office Manager
QC Engineering Management Pte Ltd
01.2019 - Current
- Company Overview: (Automation Business)
- Assume Responsibility for General Management for Asia and Australia Office
- Train and Develop an Effective Management
- Establish and Maintain strong Relationships with existing Customers and Distributor across the Asia and Australia region
- Responsible for the company's profit contribution
- Successfully implement company strategy and policy
- Address customer inquiries promptly and professionally and ensure customer satisfaction
- Identify business opportunities with new and existing customers
- Ensure that employees follow company policies and procedures
- Personally, handling more than 300 suppliers across the globe
- (Automation Business)
Senior Operations Manager / Acting GM in Singapore
YF Asia Pte Ltd & QC Management Sdn Bhd
01.2017 - 01.2019
- Company Overview: (Event Industry)
- Serving as Acting GM for Singapore and GM in Malaysia, my portfolio covers 2 offices in decisions making on budgeting, Hosting event country and P&L
- I'm working closely with the respective internal HODs such as Registration Team, Logistic Team, Production & Sponsorship Team to ensure all event coordination execute successfully
- My main direction focus is networking with all C Level clients and VIP customers gather feedback on the events and ensure meet their requirement
- My client comes from a different industry such as Banking, Oil, and Gas, Pharmaceuticals, Telecommunications and many more
- I have host more then 100 events thru out my entire career in the events industry in several locations such as Dubai, Qatar, Bahrain, Cape town, Johannesburg, Durban and also mostly in the Asia Pacific
- (Event Industry)
Sales Manager
YF Asia Pte Ltd
01.2017 - 01.2019
- Company Overview: (Event Industry)
- Coaching and monitoring 8 staff
- Handling 5 projects and ensuring achieving results
- Farming leads and market research for the company
- Handling customer complaints and attending to service recovery
- (Event Industry)
Sales Executive, Team Leader, Assistant Manager & Sales Coach
UNI Strategic Singapore
01.2012 - 01.2017
- Company Overview: (Event Industry)
- I joined the company with zero experience in sales, within 1 year I achieved in terms my target and was promoted as a team leader, and within 6 months role as a team leader, I was promoted as Assistant Manager & Sales Coach
- I was one of the youngest employees to rise the corporate ladder within 1 year of achievements, into mid-management and I have achieved top 5 sales guys compared to 200 employees in the Asia office
- As Assistant Manager, my responsibilities Handling 6 event projects and 18 Sales team staff
- My responsibility involves coaching, training, and monitoring the staff's KPI
- This role is to motivate the staff guide them to the right track and lead by example
- I report to the Asia Pacific CEO
- (Event Industry)
Education
NTC 3 - Communications English
ITE
Business Administration -
PSB Academy
Primary School Leaving Examinations (PSLE) -
Queenstown Primary School
Skills
- Events Operation
- Event Sponsorship
- Event Sales
- Customer Service
- Sales Team
- Marketing
- Procurement
- Staffs Retention
- Learning and Developments
- After Sales Service
Career Overview
I have more than 10 years’ experience in managing call centers with more than 80 staffs across the Asia Pacific offices and Canada. My experience is mainly in the Events, Tele Sales and Automations industry. My skillsets consist of: Events Operation, Event Sponsorship, Event Sales, Customer Service, Sales Team, Marketing, Procurement, Staff Retention, Learning and Developments, After Sales Service.
Computersoftwarecompetency
- MS Office
- MS Excel
- MS Word
- MS PowerPoint
Personal Information
- Citizenship: Singaporean
- Date of Birth: 07/30/81
- Marital Status: Single
Timeline
Office Manager
QC Engineering Management Pte Ltd
01.2019 - Current
Senior Operations Manager / Acting GM in Singapore
YF Asia Pte Ltd & QC Management Sdn Bhd
01.2017 - 01.2019
Sales Manager
YF Asia Pte Ltd
01.2017 - 01.2019
Sales Executive, Team Leader, Assistant Manager & Sales Coach
UNI Strategic Singapore
01.2012 - 01.2017
Business Administration -
PSB Academy
Primary School Leaving Examinations (PSLE) -
Queenstown Primary School
NTC 3 - Communications English
ITE
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