Saw Bee Ping Lois
Summary
Proven track record in enhancing operational efficiency and human relations, demonstrated at YMCA of Singapore through streamlining processes and boosting parent satisfaction. Skilled in logistics coordination and scheduling, adept at driving results and fostering stakeholder engagement. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Administrative Officer
Elmtree Distribution Pte Ltd
04.2023 - Current
- Maintain accurate records, ensuring timely processing of purchase orders, invoices, debit notes and credit notes.
- Supervise and guide new employees and respond quickly to questions to improve understanding of job responsibilities.
- Enhance overall office productivity through effective staff management and coordination of daily tasks.
Centre Admin and Operation Support
YMCA Of Singapore
08.2018 - 04.2023
- Maintained a safe environment for children by enforcing health and safety regulations and conducting regular inspections.
- Coordinated logistical efforts for children's outing or initiatives within the organization.
- Streamlined operational processes by identifying inefficiencies and implementing necessary improvements.
- Improved parent satisfaction by addressing inquiries, resolving issues, and maintaining open communication channels.
- Served as a reliable point-of-contact for both internal and external stakeholders.
- Ensured compliance with organization and MSF policies by conducting thorough audits and implementing corrective actions when needed.
- Assisted in the recruitment of new children, training of new admin staffs.
- Collected, arranged, and input children information into database system (Navigator).
- Reduced operational costs with effective resource management and budget optimization.
- Managed inventory control, procurement, and vendor relations to ensure timely delivery of products and services.
Administrator
25 Holdings Pte Ltd
03.2017 - 06.2018
- Managed inventory levels, ensuring adequate supplies were available for customers.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Admin Executive
E-Bridge Pre-School Pte Ltd
08.2014 - 08.2016
- Provide administrative supports to Principal, teachers and parents, e.g. application of GIRO, purchase of school uniforms and groceries from suppliers, prepare expenditure requisition form and obtain quotation from suppliers, monthly billing, fees collection, etc.
- Prepare financial and centre reports (e.g. daily collections, centre enrolment report, etc.
- Update children particulars and submit Subsidy applications in “Childcare Link System”. Manage Students information via “Littlelives”
- Monitor closely on the disbursement of Subsidies and liaise with ECDA or MSF on any discrepancies.
- Handle petty cash
- Conduct stock check and replenish of supplies
Business Unit Support Officer
NTUC First Campus Co-operative Ltd
07.2012 - 08.2014
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Provided remote assistance to centre Principal and Parents, ensuring efficient issue resolution.
- Monitored closely on the disbursement of Subsidies and liaised with Ministry (ECDA) on any discrepancies
- Created, prepared, and delivered reports to various centres.
- Called new Parents from the Waiting list whenever there is vacancies in centres and liaised closely with Principals and Parents on registration matters.
Customer Service Executive
Quantium Singapore Pte Ltd
06.2010 - 05.2012
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Liaised closely with customer on the job and mailing
Specification. - Coordinated with store and label counter personnel to ensure materials were available before production.
- Production planning to the maximum effectiveness and efficiency in letter-shopping.
- Declared dockets for mailing to Singpost which included postage value and closed all Work Order within 2 working days upon job completion.
Customer Liaison Officer (Order Fulfillment Team)
Fuji Xerox Singapore
06.2007 - 05.2010
- Assisted Sales Representative to enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Checked and ensured accuracy of the costing of each order
and all orders must be supported with contracts and relevant documents. - Updated orders in Order management system (Oracle Application) and coordinated with Sales, Logistic center and delivery vendors on delivery of machine.
- Updated Order management system upon confirmation of delivery of software and hardware.
- Attended to customers’ needs for relocation of Fuji Xerox machine.
Senior Assistant Administrator I
Fujitec Singapore Corporation Limited
06.2005 - 05.2007
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
- Prepared correspondence and Maintenance Agreement for clients whose Maintenance Agreement were due to expire.
- Followed up with clients for the returns of Agreements and
prepared Articles of Agreement, Deeds of Warranty and Schedule of Lift Maintenance for HDB Long Term Contracts. - Generate monthly report for Secured Contracts.
Senior Accountant Specialist (Accounts Payable)
IBM Singapore Pte Ltd
05.2004 - 06.2005
- Handled Remittance Advices, ensured all Advices are segregated into correct boxes and emailed or faxed to vendor on time.
- Retrieved and printed out Settlement Reports for box PCD, STC, GSL, GUAD and ISC.
- Responded and initiated actions according to mail received in the mailbox, ensured they were sorted to the designated boxes and correspondence queue.
- Time stamped all documents received and assigned barcodes accordingly to divisions.
Indoor Sales Administrator
Te Deum Engineering Pte Ltd
04.2001 - 01.2003
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes and compilation of catalogues.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between logistic, finance and sales departments,
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
Associate Engineer
Kulicke And Soffa Pte Ltd
01.2000 - 03.2001
- Sat-up, calibrated and debugged wire bonding machines.
- Generated work reports and attended TQPA meeting to feedback on any issue related to production line.
Engineering Assistant
Willowglen Services Pte Ltd
06.1996 - 12.1999
- Assisted engineers in projects e.g HDB, Power Grid, etc. gathered essential documents and materials for project execution.
- Troubleshooted PCBs, performed tests for workshop equipments and carried wiring job for control panels.
- Planned daily activities for workshop.
- Worked closely with maintenance Engineers in solving problems on company products.
- Overseen store activities e.g. generated inventory reports, issued parts, improved the stock system, etc. that conform to ISO 9001 quality system.
Education
Adv.Diploma in Instrumentation And Process Control
Singapore Polytechnic
1999
Diploma in Electrical Engineering
Singapore Polytechnic
1996
GCE "O" Level
Hua Yi Secondary School
1992
PSLE
Yeung Ching School
1986
Skills
- Scheduling and coordinating
- Operational Efficiency
- Human relations
- Logistics Coordination
Additional Information
Computer Skills
Microsoft Office (Word, Excel, PowerPoint), Oracle Application, Lotus Notes, AutoCAD R13.
Timeline
Administrative Officer
Elmtree Distribution Pte Ltd
04.2023 - Current
Centre Admin and Operation Support
YMCA Of Singapore
08.2018 - 04.2023
Administrator
25 Holdings Pte Ltd
03.2017 - 06.2018
Admin Executive
E-Bridge Pre-School Pte Ltd
08.2014 - 08.2016
Business Unit Support Officer
NTUC First Campus Co-operative Ltd
07.2012 - 08.2014
Customer Service Executive
Quantium Singapore Pte Ltd
06.2010 - 05.2012
Customer Liaison Officer (Order Fulfillment Team)
Fuji Xerox Singapore
06.2007 - 05.2010
Senior Assistant Administrator I
Fujitec Singapore Corporation Limited
06.2005 - 05.2007
Senior Accountant Specialist (Accounts Payable)
IBM Singapore Pte Ltd
05.2004 - 06.2005
Indoor Sales Administrator
Te Deum Engineering Pte Ltd
04.2001 - 01.2003
Associate Engineer
Kulicke And Soffa Pte Ltd
01.2000 - 03.2001
Engineering Assistant
Willowglen Services Pte Ltd
06.1996 - 12.1999
Adv.Diploma in Instrumentation And Process Control
Singapore Polytechnic
Diploma in Electrical Engineering
Singapore Polytechnic
GCE "O" Level
Hua Yi Secondary School
PSLE
Yeung Ching School
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