Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Savera Banu Mohd Jai

Savera Banu Mohd Jai

Facility Security Executive

Summary

Dynamic sales professional with a proven track record at UPS Singapore, excelling in account management and solution selling. Recognized for cultivating strong client relationships and enhancing profitability through strategic sales initiatives. Adept at leveraging customer insights to drive product branding and improve service standards, ensuring exceptional customer satisfaction.

Security professional equipped with extensive experience in managing facility security operations and ensuring compliance with safety regulations. Known for fostering team collaboration and driving impactful results. Skilled in risk assessment and crisis management, adaptable to dynamic environments.

Overview

25
25
years of professional experience
1999
1999
years of post-secondary education
4
4
Languages

Work History

Facility Security Executive

UPS Singapore Pte Ltd
08.2022 - Current
  • Coordinated with vendors for timely delivery of maintenance services, ensuring optimal facility performance.
  • Provided training to new hires on company policies and procedures, promoting a consistent level of service across the team.
  • Improved facility efficiency by implementing streamlined maintenance schedules and procedures.
  • Managed inventory of supplies and materials, ensuring availability when needed for maintenance tasks.

Inside Sales Executive

UPS Singapore Pte Ltd
04.2019 - 07.2022
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Coordinated activities and projects to plan sales department operations and meet timelines.
  • Updated accounts and maintained long-term relationships with clients.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Managed accounts to retain existing relationships and grow share of business.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Provided regular reports on the status of facility''s security program to senior management, keeping stakeholders informed about any relevant updates.

Customer Service Admin Executive

SF Express Singapore Pte Ltd
09.2014 - 02.2019
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed team communications and information for meetings.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Sales Executive

Aramex International
09.2012 - 12.2018
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits
  • Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Attend weekly meetings with Area Sales Manager to identify techniques to overcome sales obstacles.
  • Market Domestic delivery on top of International services
  • To convert and penetrate into the shipping lanes / country zones which the existing customers are not utilizing Aramex courier services for.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

Sales Executive Intern

Toll Global Express Singapore Pte Ltd
03.2010 - 07.2012
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Qualified incoming team marketing and sales leads to assist with prospecting new contacts.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Recover lost or account at risk
  • Promote One TOLL service which includes the other TOLL's Business Units such as TGF Management (Toll Global Forwarding) , Toll Logistics, Toll Autologistics , DGM (Dangerous Goods Management) to suit customer business model
  • Introduce automation tools (web based , system based) and convert customer from manual consignment notes to computerised waybills.

Preferred Customer Associate

UPS Singapore Pte Ltd
03.2000 - 12.2009
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Obtained signatures for financial documents and invoices.
  • Maintained financial accounts by processing customer adjustments.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Education

High School Diploma -

UNIVERSITY OF LONDON

GCE "N" LEVEL -

Greenview Secondary School

Skills

Account management

Product branding

Customer surveying

Relationship building skills

Sales Reporting

Review of contracts

B to B sales

Solution selling

Languages

3,B1,5,C1,6,C2

Timeline

Facility Security Executive

UPS Singapore Pte Ltd
08.2022 - Current

Inside Sales Executive

UPS Singapore Pte Ltd
04.2019 - 07.2022

Customer Service Admin Executive

SF Express Singapore Pte Ltd
09.2014 - 02.2019

Sales Executive

Aramex International
09.2012 - 12.2018

Sales Executive Intern

Toll Global Express Singapore Pte Ltd
03.2010 - 07.2012

Preferred Customer Associate

UPS Singapore Pte Ltd
03.2000 - 12.2009

High School Diploma -

UNIVERSITY OF LONDON

GCE "N" LEVEL -

Greenview Secondary School
Savera Banu Mohd JaiFacility Security Executive