Sat Nay Ba La
Singapore
Summary
- Experienced workshop supervisor in the automotive industry with a proven track record of effectively managing teams and optimizing workshop operations. Proficient in overseeing maintenance, repairs, and quality assurance processes to ensure efficient workflow and exceptional service delivery. Skilled in fostering a collaborative team environment while prioritizing safety, productivity, and customer satisfaction. Effective communicator and problem-solver dedicated to achieving organizational goals and maintaining high standards of performance.
- Being able to contribute experience and knowledge to further enhance the success of the employer company.
- Being able to participate in challenging and rewarding services.
Overview
14
14
years of professional experience
Work History
Workshop Supervisor
Triangle Auto Pte Ltd.
09.2018 - Current
- Prepare, supervise, and control workshop activities, including the scheduling of work in the service department
- Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair
- Responsible for ensuring workshop meets all requirements set out (equipment, manpower, staff training, safety)
- Responsible for the efficiency and utilization of technicians
- Responsible for training planning for technicians to maintain competency of the team
- Ensuring successful distribution of job cards through the workshop
- All related administration is completed to an accurate standard
- Ensure accurate and timely processing of all 'job card write-ups' and job completion status
- Pass all completed jobs to service costing / warranty / administration for invoicing whilst ensuring all work hours expended have been documented
- Operate the workshop loading system, allocating jobs to the Technicians who are most suitable
- Monthly reporting of workshop loading data to Management
- Promote teamwork to create a cohesive working environment.
Service Advisor
Mova Automotive Pte Ltd.
07.2018 - 09.2018
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
- Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
- Maintains automotive records by recording problems and corrective actions planned
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Mechanical Engineer (Automotive)
Omega Automotive Pte Ltd.
12.2017 - 07.2018
- Auto transmission overhaul and trouble shooting
- Automotive air condition system
- Automobile diagnosing system
- Specialize in servicing brakes and fuel systems
- Test automotive equipment and components
- Tested vehicle machine before perform repairing
- Provide information and explanation for the customers about damage components of machine
- Manage multiple repairing tasks
- Communicate with customers regarding vehicle issues and potential repairs
- Contributed to repeat and referral business by using strong customers service and problem-solving skills
- Do maintenance and repair work if necessary, inspect the machine daily as a rotate check-up
- Complied with state vehicle requirements, including engine safety and combustion control standards
- Followed checklists to verify that all important parts were examined.
Automotive Engineer
Mova Automotive Pte Ltd.
08.2017 - 12.2017
- Ensure all maintenance work performed adhere strictly to standards established by the company and any legal requirements
- Perform regular preventive maintenance work on company vehicle
- Conduct regular inspections on company vehicles to ensure reliability and to pass regulatory inspections and audits
- Carry out corrective maintenance and repairs on vehicles to minimize downtime
- Prepared to work the hours necessary to complete all tasks required to achieve Peak Vehicle Requirement (PVR)
- Ensure strict adherence to all workplace Health & Safety policies, legal and company regulations, with proper documentation and storage
- Practice safe work procedures and safety rules implemented at the workplace
- Not to engage in any unsafe or negligent act that may endanger self or others
- Any ad-hoc assignments which may include driving bus under maintenance / replacement bus if required.
Automotive Engineer (Mechanical)
Ellipse Auto Transmission Pte Ltd.
04.2013 - 08.2017
- Auto transmission overhaul and trouble shooting
- Automotive air condition system
- Automobile diagnosing system
- Specialize in servicing brakes and fuel systems
- Test automotive equipment and components
- Tested vehicle machine before perform repairing
- Provide information and explanation for the customers about damage components of machine
- Manage multiple repairing tasks
- Communicate with customers regarding vehicle issues and potential repairs
- Contributed to repeat and referral business by using strong customers service and problem-solving skills
- Do maintenance and repair work if necessary inspect the machine daily as a rotate check-up
- Complied with state vehicle requirements, including engine safety and combustion control standards
- Followed checklists to verify that all important parts were examined.
Mechanical Maintenance Engineer
Family United Power Co, Ltd.
01.2011 - 03.2013
- Strong exposure in swing system, travelling system and hydraulic brake system
- In-depth knowledge and experiences in hydraulic control system on the excavator
- Have working knowledge in hydraulic motors and hydraulic pumps of a whole machine
- Understanding and solving the problem of heavy machines by seeing about its schematic diagram
- Give the operating instruction and explain the customer about the machine; how to operate and maintain with safe and correct working procedure
- Assembly overhaul machines if latest model machines are imported from the oversea
- Checking and calibrating instruments to make sure they are accurate
- Fixing faults and arranging for replacement to be installed
- Carrying out quality inspections.
Assistant Engineer (Mechanical)
Aung Chan Myay Auto Workshop.
03.2010 - 12.2011
- Helped senior automotive engineer to manage all technical tasks
- Tested vehicle machine before perform repairing
- Cleaned automobile parts
- Performed engine system set up
- Ensure that finish-repairing vehicle is function well
- Cleaned vehicle after finished repair
- Replace all kind of car accessories.
Education
Yangon Technological University -
Bachelor of Engineering (Mechanical)
Myanmar10.2011
Bachelor's - Yangon Technological University
Bachelor of Technology (Mechanical)
Myanmar10.2010
Diploma - Yangon Technological University
Associateship of Government Technical Institute
Myanmar10.2008
Certificate -
Cars Data Diagnostic Certificate
Myanmar11.2020
Service Advisor Certificate
Singapore 02.2022
Project Management Certificate
Distance06.2022
Sales & Marketing Management Certificate
Distance06.2022
Business Management Certificate
Distance12.2021
ICT Foundation Course Certificate
Myanmar12.2011
Skills
- Microsoft Offices (Word, Excel, Power Point)
- Internet & Email
- Self-confident
- Knack of working under pressure
- Excellent in learning skills
- Comprehensive problem solving
- Good communication skill
- Ability to deal with people diplomatically
- Able to work independently
- Can be good team player
Languages
Myanmar
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Chinese (Mandarin)
Elementary (A2)
Training Certificates
- Certificate in I.C Engine
- Motor Vehicle Driving & Maintenance
- Fundamental of Hydraulic, Electrical & Diesel Engine
- Certificate in Cars data Diagnostic
- ICT Foundation Course
- Business Management Certificate
- Project Management Certificate
- Sales & Marketing Management
- Service Advisor Certificate
Experiences
11 Years
Personal Information
- Passport Number: MF 038885
- Date of Birth: 06/04/90
- Gender: Male
- Nationality: Myanmar
- Marital Status: Married
- Religion: Buddhist
Disclaimer
I do here by promise that the above statements are true and correct.
Timeline
Workshop Supervisor
Triangle Auto Pte Ltd.
09.2018 - Current
Service Advisor
Mova Automotive Pte Ltd.
07.2018 - 09.2018
Mechanical Engineer (Automotive)
Omega Automotive Pte Ltd.
12.2017 - 07.2018
Automotive Engineer
Mova Automotive Pte Ltd.
08.2017 - 12.2017
Automotive Engineer (Mechanical)
Ellipse Auto Transmission Pte Ltd.
04.2013 - 08.2017
Mechanical Maintenance Engineer
Family United Power Co, Ltd.
01.2011 - 03.2013
Assistant Engineer (Mechanical)
Aung Chan Myay Auto Workshop.
03.2010 - 12.2011
Yangon Technological University -
Bachelor of Engineering (Mechanical)
Bachelor's - Yangon Technological University
Bachelor of Technology (Mechanical)
Diploma - Yangon Technological University
Associateship of Government Technical Institute
Certificate -
Cars Data Diagnostic Certificate
Service Advisor Certificate
Project Management Certificate
Sales & Marketing Management Certificate
Business Management Certificate
ICT Foundation Course Certificate
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