Satish Krishnan
Ferryden Park
Summary
Seeking a position utilising my Administrative, Management, and Customer Services Skills in a management role in any relevant industry.
Formally qualified in Management and Information Technology, with over 20 years of formal experience ranging from customer services, management, systems engineering, development, production support, Network/Systems Administration, Project Management.
Overview
27
27
years of professional experience
3
3
Languages
Work History
Customer Relationship Officer
ANZ Banking Group
02.2018 - 09.2022
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Completed opening and closing functions to meet operational needs.
- Delivered prompt service to prioritize customer needs.
Managing Director
Leonadia Group of Companies
09.2016 - 11.2017
- Company Overview: Leonadia Group of Companies comprises of Leonadia Pharmacy, Leonadia Clinic and Nadiaimpex. Leonadia Pharmacy is a retail pharmacy store in Kuala Lumpur, Malaysia. The pharmacy offers pharmaceuticals, vitamins, and health foods to home healthcare and personal care markets. Strategically located just beside the Leonadia Pharmacy, Leonadia Clinic provides comprehensive primary medical care services to all clients. Nadiaimpex is a distribution company recently established in June 2017 which maintains several sales forces in line with market demand and product and principle’s requirements.
- Business and Strategic Planning
- Support development of the strategic plan, long range plan and annual business plans in conjunction with other functional teams, providing insight and recommendations and ensuring alignment
- Partner with Vice President of Strategy on initiatives and clinical operation program processes
- Track progress against plan, identify any deviations and suggest plans to remediate; provide reports and analysis as required
- Drive Health Services forecast, long range estimates and business planning materials including summarizing key themes, tracking of critical initiatives, financial impacts and changes
- Coordinate with each of the respective Health Services leaders on expected deliverables, timing and current business updates
- Internal Project Management
- Prepare and coordinate resources and materials for critical meetings
- Manage the agenda, material preparation and follow-up for the Bi-weekly clinical leadership team meeting and other meetings upon request
- Gather and decipher critical documents and information, investigate and thoroughly answer critical questions, and ensure timely follow up on all action items
- Anticipate, manage preparation for, and, when appropriate facilitate meetings and events on behalf of CCO.
- Ensure adherence to deadlines
- Develop presentations that would be included in CEO reports, Board of Directors’ reports, investor presentations, external correspondence, staff meetings, town halls, etc.
- Assist in ensuring meeting agendas represent the key initiatives and the overall priorities of the business
- Organizational Alignment
- Assist leadership across the organization to create better alignment with business partners across Medical, Pharmacy and functional areas, thereby ensuring internal and external coordination and a unified approach to the market and associated constituents
- Vets and provide feedback on programs and other key initiatives ensuring they are representative of senior executive’s goals and requirements
- Analysis
- Conduct date analysis designed to guide strategies and be more intelligent about how we approach the market
- Identify and execute on research needs
- Leonadia Group of Companies comprises of Leonadia Pharmacy, Leonadia Clinic and Nadiaimpex. Leonadia Pharmacy is a retail pharmacy store in Kuala Lumpur, Malaysia. The pharmacy offers pharmaceuticals, vitamins, and health foods to home healthcare and personal care markets. Strategically located just beside the Leonadia Pharmacy, Leonadia Clinic provides comprehensive primary medical care services to all clients. Nadiaimpex is a distribution company recently established in June 2017 which maintains several sales forces in line with market demand and product and principle’s requirements.
General Manager
ISKCON Adelaide
12.2012 - 09.2016
- Company Overview: ISKCON Adelaide (registered non-profit organisation)
- Work in accordance with the President to uphold the common goals of the organisation.
- Maintenance of properties, buildings (including temple) grounds and infrastructure.
- Budget planning, staffing and human resource management, develop and support the various departments.
- Work closely with the Finance Director to ensure accounts are maintained and balanced, new sources of income are being constantly developed and expenditure in budget. Lead development of two major fundraising events which were very successful.
- Manage the day to day functions of the organisation including workload, resource allocation and training needs to ensure a high level of productivity
- Effectively manage and support the members, ensuring that a high level of productivity and morale is achieved and maintained and that they possess the tools required to perform their roles, including IT support, training and physical requirements
- Create and regularly review procedures to ensure team efficiency
- Manage all incoming and outgoing activity within the team
- To contribute to best practice, and communicate best practice procedures to the team
- Pro-actively identify potential operational issues and implement suitable solutions
- Monitor the feedback forum between member and the Temple President
- Provide support to the Temple Management Team in relation to Project implementation & liaise with other temple departments as appropriate
- Provide support to the Temple President and Vice Temple President as required
- Attend conferences, exhibitions and public speaking engagements as required
- Provide support to the Temple President and Vice Temple President in determining the strategic directions of movement
- Installed and migrated users and application from Windows Server 2008 to Windows Server 2012 R2.
- Installed and maintained Symantec Backup Exec to backup critical data.
- Installed and managed Symantec Endpoint Protection (version 12).
- Migrated users from Windows XP to Windows 8.
- Currently rolled out Windows 10 to most users.
- Created and managed group policies in Windows Server 2012 R2.
- Documented all design and rollout procedures.
- Created attractive Web sites by using the various elements including Joomla.
- Administer internet/intranet infrastructure, including components such as web, file transfer protocol (FTP), news and mail servers.
- Organising and maintaining website architecture/directory structures.
- Integrated multimedia, database and other applications into the websites as requested by the employer.
- Determine sources of web page or server problems, and take action to correct such problems.
- Created multiple databases on SQL Server 2008 on the backend.
- Troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
- Used 3rd party tools such as Zero Impact SQL Monitor for Performance Monitor, Performance Tuning, Query Optimization and monitor performance.
- Excellent ability to detect and troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention.
- Also used third party software like Solarwinds and Ideal Administration 2016 to manage the environment.
- Document application and web site changes or change procedures.
- A strong design sense along with a methodical attention to detail.
- Capable of translating business requirements into intuitive user interfaces.
- Able to work as a team member with minimal supervision.
- ISKCON Adelaide (registered non-profit organisation)
Senior Systems Administrator
HP Enterprise Business Australia
09.2011 - 11.2012
- Company Overview: HP Enterprise Business is one of the biggest IT service companies in the world. Currently HP is looking after South Australian government departments and also some major federal government departments including the Australian Taxation Office.
- Managed 3 different customer accounts: Origin Energy, Commonwealth Bank and Elders Limited.
- Installed a 4 node VMware cluster with over 100 virtual machines.
- Managed between 100 to over 500 servers depending on the customer site.
- Supported and maintained a large environment comprised of Microsoft Windows operating systems, Active Directory, VMware, and Citrix terminal services.
- Upgraded many servers from Windows Server 2003 to Windows Server 2008 R2.
- Supported and maintained hardware comprised of multiple server hardware platforms (IBM and HP).
- Day to day support and participation in any related projects by providing technical insight and hands on support.
- Analysed problems and developed and implemented solutions; and also made decisions that significantly improved system availability.
- Resolved escalated complex issues within established timeframes while providing quality customer service.
- Develop and implement written policies, standards, and guidelines related to areas of responsibility.
- Meet or exceed defined performance metrics and service level agreements.
- Worked closely with helpdesk, security and other technical business units to increase knowledge and resolved customer issues to maintain SLA.
- Mentored others in providing validated technical information, support process instructions and special support requirements.
- Provide support during non-business hours when required.
- Utilising the ITIL process especially in implementing change management.
- Highly motivated over-achiever with the desire to learn and apply new technology.
- Provided leadership and guidance to the team to ensure all SLA’s are met.
- Fine understanding between management requirement and staff capabilities.
- Excellent interpersonal and communication skills.
- HP Enterprise Business is one of the biggest IT service companies in the world. Currently HP is looking after South Australian government departments and also some major federal government departments including the Australian Taxation Office.
Senior Technical Engineer
Foodstuffs South Island
02.2011 - 05.2011
- Company Overview: Foodstuffs South Island is one of the biggest organisations in New Zealand. Apart from supporting the company’s infrastructure, we also build, maintain and support the infrastructure of all the New World, Pak’n Save and Four Square supermarkets in the South Island.
- Installed 3 new IBM x3850 servers and upgraded the current VMware from version 3.0 to ESX 4.1.
- Migrated and managed over 80 servers on the current VMware environment.
- Upgrade the current schema from Windows Server 2003 to Windows Server 2008R2.
- Installed Windows Server 2008 for the Primary & Secondary Domain Controller.
- Upgraded 50 servers from Windows 2000 to Windows 2003.
- Implemented group policy for Windows 7 workstations.
- Installation of Terminal Services Gateway 2008.
- Create and administer Windows 2003 Active directory domains.
- Created a separate domain for each site.
- Create and administer Group Policy for each domain.
- Administer more than 80 virtual servers and 50 physical servers and over 2800 users.
- Installed and configured multiple Cisco 2950 switches for each site.
- Installation of Blackberry Enterprise Server 5.0 and management of Blackberry devices.
- Installation of 3 servers per site using VMware ESXi.
- Hardware installation and maintenance of IBM x series servers.
- Configure and monitor all VMware servers.
- Installation and maintenance of IBM XIV San Storage.
- Heavily involved in project management including designing and implementation.
- Have developed and implemented enterprise level architecture for required projects.
- Installation and deployment of Symantec Endpoint Protection to all the servers and workstations.
- Installation of IBM Director 6.1 to monitor all the servers and workstations.
- Installation and administration Microsoft Office SharePoint Server 2010.
- Installation and administration of Microsoft Project Server 2010.
- Installation and administration of SQL Server Enterprise 2008.
- Migration of SQL Server 2000 and SQL Server 2005 to a centralized SQL Server 2008.
- Created and hosted SharePoint Portal sites for internal and external customers.
- Work closely with the Network and Security Team to implement policies and procedures that work well for the company.
- Managed the Server Team and mentored Level 1 and Level 2 Support Technicians.
- Excellent Troubleshooting and Analytical skills.
- Evaluation and recommendation of new software to enhance the management and administration of the infrastructure.
- Excellent documentation skills including developing policies, procedures for Building, Installation and Maintenance of PCs and Servers.
- Excellent communication skills.
- Foodstuffs South Island is one of the biggest organisations in New Zealand. Apart from supporting the company’s infrastructure, we also build, maintain and support the infrastructure of all the New World, Pak’n Save and Four Square supermarkets in the South Island.
Senior Systems Administrator
Victorian Electoral Commission
07.2004 - 02.2007
- Company Overview: The Victorian Electoral Commission has an IT infrastructure that utilizes Microsoft and Intel technologies supporting all the VEC’s election services. This infrastructure provides the platform for all the VEC’s IT requirements including the VEC’s enterprise software, which is developed using the Microsoft three-tier model and is used to maintain the State register of electors and manage all elections.
- Administer Windows 2003/2000 Active directory Domains, with AD integrated applications.
- Administer network services for network of over 200 Windows 2000/XP PCs and 40 Laptops.
- Administer 40 servers in 3 separate domains.
- Management of Web Server, DMZ proxy servers and portals.
- Installation and Management of SQL Server 2000 for Database Administrators.
- Extensive experience using GHOST and other imaging technologies to deploy and customize standard operating environment (SOE).
- Extensive experience in installation and maintenance of IBM servers including Blade Centres.
- Hands on experience managing and migrating Exchange 5.5 to Exchange 2003.
- Installed SP2 on Exchange 2003 and implemented the Push Mail Technology for PDA’s and mobile phones.
- Administer and monitor production, staging, and production support environment to ensure that the systems are running with required service packs and security patches.
- Installation and Management of data Backups for critical systems.
- Installation & Management of Antivirus infrastructure for servers & desktops all across VEC.
- Installation of IBM Director 5.1 to monitor all Servers and PCs.
- Administration & management of Citrix Farm and published applications. The farm is made of three mid-range servers, using Metaframe Enterprise edition, providing fault tolerance & load balancing.
- Migrated Windows 2000 Server to Windows 2003 Server for over 30 Servers located at 3 branch offices.
- Administration of four node Cluster with Windows 2003 Enterprise for File and Print and the In-house business critical Application.
- Excellent Troubleshooting and Analytical skills.
- Evaluation and recommendation of new software to enhance the management and administration of the infrastructure.
- Excellent documentation skills including developing policies, procedures for Building, Installation and Maintenance of PCs and Servers.
- The Victorian Electoral Commission has an IT infrastructure that utilizes Microsoft and Intel technologies supporting all the VEC’s election services. This infrastructure provides the platform for all the VEC’s IT requirements including the VEC’s enterprise software, which is developed using the Microsoft three-tier model and is used to maintain the State register of electors and manage all elections.
IT Support Team Leader
Paccar Parts (Kenworth)
02.2004 - 07.2004
- Company Overview: Kenworth (also known as Paccar Parts) is one of Australia’s leading trucking companies. They have state of the art IT Infrastructure that ranges from the standard operating system for users to softwares that are used to create and model trucks.
- Undertook development and testing of standard operating environment.
- Managed 5 staff who helped me deploy the rollout.
- Created timelines for the deployment and kept on schedule.
- Managed Windows XP rollout on 200 desktop pc’s located at head office and four branch offices.
- Liaised with business to schedule and deploy desktop operating system.
- Customized SOE for various departments suiting the environmental requirements to run various applications.
- Designed and deployed group policy infrastructure for management of user policies and computer security.
- Managed security and access control to the business critical data and information.
- Deployed and trained support staff with tools such as Remote Desktop Connection to control pc’s for troubleshooting.
- Rollout of Outlook 2003 client on 500 pc’s.
- Configured Outlook 2003 for Windows 2000 and Windows XP.
- Migrated user accounts from Netscape mail into Outlook 2003.
- Migrated all local mail and personal address book into Outlook 2003.
- Dealt with conflicting issues and sorted out according to priority.
- Writing procedures and documentation for the rollout period.
- Kenworth (also known as Paccar Parts) is one of Australia’s leading trucking companies. They have state of the art IT Infrastructure that ranges from the standard operating system for users to softwares that are used to create and model trucks.
Technical Engineer
On Q Business
07.2003 - 02.2004
- Providing Level 1 and Level 2 Support.
- Providing support to most of News agency’s in Australia.
- Installing ADSL modem, router, and hub, Wi-Fi Network.
- Upgrading system software and hardware firmware.
- Setting up the network from scratch.
- Using Radmin to control pc’s and to do upgrades.
- Troubleshooting software and hardware issues.
- Maintenance of system resources and network.
- Managing and completing paperwork for each site respectively.
Windows XP Project Manager
AE Smith Pty Ltd
01.2003 - 07.2003
- Installation and Deployment of Windows XP Professional on 40 pc’s and 10 laptops.
- Setting up policies according to the company rules.
- Assigning user rights as required by each department.
- Installation of additional software as required by different users.
- Creating a complete documentation on the Windows XP rollout.
Antivirus Technician & Technical Support Officer
AE Smith Pty Ltd
12.2001 - 12.2002
- Removal of Inoculate Antivirus software from the servers and the workstation.
- Installation of Norton Antivirus Corporate Edition ver. 7.0 on 12 servers and over 250 workstations.
- Created packages to be deployed over the network.
- Installed Remote Control software on the workstations to deploy the packages.
- Installed across Different operating systems: Windows 95 & 98, Windows Me, Windows NT 4.0 Workstation and NT Server, Windows 2000 and Windows XP.
Desktop / Helpdesk Officer
SCAPE Entertainment Pty. Ltd.
11.2000 - 11.2001
- Supported Windows 95/98 and Windows NT/2000 operating systems.
- Logging of all calls via phone and email.
- Provide 1st level and 2nd level support.
- Supported up to 200 desktops and up to 40 servers.
- Did the Windows 2000 rollout with the System Administrator.
- Used Microsoft Exchange to create/manage user accounts.
- Manage the helpdesk efficiently.
- Remote control of desktops using PC Anywhere.
- Content migration using Vignette.
- Administer Tivoli.
- Build PC’s and Servers.
- Deploy Operating Systems and Applications using tools such as Ghost.
- Create standard images for Desktops and Laptops.
- Create and update procedural documentation.
Network Administrator
Service Containers Pty. Ltd. (AMCOR)
03.1999 - 11.2000
- Maintenance of up to 20 pc’s.
- Supported Windows 95/98 and Windows NT operating systems.
- Creating users for the LAN and Microsoft Exchange.
- Installation of various applications including Microsoft Office 97 and Norton Antivirus.
- Manage the company’s network resources.
- Troubleshoot daily configuration problems.
- Provide technical assistance and support.
- Mastered a program called PICK created by AMCOR.
- Create job cards, ordering sheets to make boxes.
- Logging, storing and filing stereos.
Manager
Pizza Hut
01.1996 - 01.1999
- Simultaneously co-ordinating all three branches.
- Human Resources.
- Customer Service.
- Operating Cash Registers.
- Data Entry Operator.
- Weekly Paperwork on Profit & Loss, wages, Expenses etc.
- Banking and Financial Management.
- Quality Control.
- Maintaining Hygiene of product and work environment.
- Daily assessment of incoming raw materials.
- Staff Development/Supervision.
Education
Bachelor of Commerce -
Deakin University
01.1998
Diploma - undefined
Accounting
01.1996
Western Australian Matriculation - undefined
01.1995
Skills
Communication
Adaptability
Administrative
Conflict Management
Critical Thinking
Analytical Ability
Decision Making
Development
Empathy
Customer relations
Patience and resilience
Interests
Mind Science
Religion
Philosophy
Keeping up with the IT updates
Professional Courses
- Microsoft SharePoint Services 3.0
- Microsoft Office SharePoint Server 2007
- Microsoft IIS Administration for Windows Server 2008
- SQL Server 2008 installation and implementation
- Symantec Endpoint 11 Installation and Administration
Residency Status
- Australian Citizen
Practical Skills
Windows XP Professional, Windows 7, Windows 8, Windows 10, Windows 95, Windows 98, Windows Me, Windows NT 4 Workstation, Windows 2000 Professional, Windows 2003, Windows 2008, Windows 2012, Mac OS, Microsoft Office 2003, Microsoft Office XP, Microsoft Office 2000, Microsoft Office 97, Microsoft Office 95, Lotus Notes, Rational ClearQuest, Tivoli Management Tools, IBM Director, Symantec Endpoint, Symantec Backup Exec
Communication Skills
Have successfully competed in English speaking competitions and inter-school debating., English, Malay (Malaysian), Indonesian, Tamil (Indian)
Career Summary
Formally qualified in Management and Information Technology, with over 15 years of formal experience ranging from systems engineering, development, Production Support, Network/Systems Administration, Project Management.
Personal Information
- Residence Permit: Australian Permanent Residence Visa, New Zealand Permanent Residence Visa
- Visa Status: Australian Permanent Residence Visa, New Zealand Permanent Residence Visa
References
- Mr Simheswara Das, Director, Kuala Lumpur, Malaysia, Simheswara@zoho.com, +60 12 379 8743
- Dr Ananda Krishnan, President, 25 Le Hunte St, Kilburn, 5084, Australia, ananda@bigpond.net.au, 0405 791 975
Timeline
Customer Relationship Officer
ANZ Banking Group
02.2018 - 09.2022
Managing Director
Leonadia Group of Companies
09.2016 - 11.2017
General Manager
ISKCON Adelaide
12.2012 - 09.2016
Senior Systems Administrator
HP Enterprise Business Australia
09.2011 - 11.2012
Senior Technical Engineer
Foodstuffs South Island
02.2011 - 05.2011
Senior Systems Administrator
Victorian Electoral Commission
07.2004 - 02.2007
IT Support Team Leader
Paccar Parts (Kenworth)
02.2004 - 07.2004
Technical Engineer
On Q Business
07.2003 - 02.2004
Windows XP Project Manager
AE Smith Pty Ltd
01.2003 - 07.2003
Antivirus Technician & Technical Support Officer
AE Smith Pty Ltd
12.2001 - 12.2002
Desktop / Helpdesk Officer
SCAPE Entertainment Pty. Ltd.
11.2000 - 11.2001
Network Administrator
Service Containers Pty. Ltd. (AMCOR)
03.1999 - 11.2000
Manager
Pizza Hut
01.1996 - 01.1999
Diploma - undefined
Accounting
Western Australian Matriculation - undefined
Bachelor of Commerce -
Deakin University