Detail-oriented and results-driven business analyst with expertise in system analysis, requirements management, and client communication. Proven track record in delivering second-tier support, ensuring operational continuity across diverse platforms, and managing server infrastructure. Skilled in eliciting, documenting, and validating business processes and system requirements using high-maturity methods and tools. Strong communication and collaboration abilities to bridge the gap between client needs and technical solutions. Experience in blue prism automation and ethernet-based hardware systems. Proactive in managing changes to requirements and identifying solutions to complex problems. Committed to continuous improvement and process optimization. Eager to stay at the forefront of technological developments and contribute to a dynamic team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
DBS ASIA HUB
SINGAPORE
03.2023 - Current
Led a high-stakes project involving secure confidential data transfer:
Defined and validated business processes for seamless information flow.
Collaborated with cross-functional teams to implement robust security measures.
Maintained data confidentiality and integrity throughout the transfer.
Drove Cognitive Banking initiatives:
Utilized performance monitoring and Control Towers automation.
Maximized data value with Data-Driven Operating Model for aligned goals.
Translated business needs into data and technical requirements.
Supported deep dive analysis, presented insights, and facilitated agile business strategy evolution.
Leveraged technical skills for process optimization and automation:
Analyzed and enhanced business processes with Java, Unix, and SQL.
Provided insights for system optimization and collaborated on troubleshooting.
Automated manual tasks with IBM Blue Prism for improved efficiency.
Configured and managed MariaDB databases for optimal data performance.
Meticulously documented SOPs and incident reports, demonstrating adherence to standards.
Outsource from NCS (contract 1 year)
Assistant Engineer
MICRON SEMICONDUCTOR ASIA PVT LTD
SINGAPORE
05.2021 - 02.2023
Led diverse queries, issues, and project life cycles as Shift Lead at MICRON Semiconductor.
Demonstrated adept problem-solving and effective stakeholder management, particularly with vendors for sales, logistics, and ongoing project support.
Oversaw six engineering projects, ensuring adherence to work standards, timelines, and quality targets.
Proficient in budgeting, scheduling, and resource management for successful project execution.
Played a key role in project contracts management, utilized Revit for load calculations and stress analysis, and contributed to various engineering initiatives.
These experiences showcase my analytical mindset, attention to detail, and project coordination skills, directly relevant to the responsibilities of a Business Analyst.
Intern Engineer
GENPLUS PTE LTD
SINGAPORE
09.2020 - 03.2021
Read and interpreted blueprints, technical drawings, schematics and computer-generated reports helped in 3D models from 2D drawings.
Created product design modifications.
Tested prototypes and standard products and wrote reports to document results.
Diagnosed issues with battery management systems and quickly repaired flaws to maintain functionality.
Oversaw quality assurance protocols to optimize designs.
Tested and assembled full POWER CONTROL UNIT system components.
Education
BACHELORS IN INFORMATION TECHNOLOGY - Cyber Security And Forensics And Business Info Sys, Cyber security
MURDOCH UNIVERSITY
SINGAPORE
04-2026
DIPLOMA - Electrical, Electronics Engineering Technologies, Micro E with C program