Sathya Prabha Kannan
Singapore
Summary
- Good ability to synthesize and analyze complex information.
- Strong attention to detail, ownership and reliability.
- Demonstrates strong verbal, written and interpersonal communication skills and willingness to develop effective strategies.
- Collaborate with a cross-functional team to drive the implementation and to achieve the targets in dynamic environment.
- Involved in primary and secondary data collection, analysis and synthesis of data.
- Self-motivated outside sales profession experienced in both technical and non-technical, and driving technological advancements.
- Adapt to leveraging new tools and methods to provide the better solutions.
Overview
5
5
years of professional experience
Work History
Sales Executive
International Travel Network
03.2020 - 06.2022
- Possess well developed communication and problem solving skills with the ability to make an effective contribution to the performance of the team.
- Keeping up with the daily task updates, meetings and goals to work independently and collaboratively in a team environment.
- Strong attention to detail and concern of the customers and maintained a healthy conversation with the customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Paid attention to detail for customer preferences and needs.
- Proposed new different methods for the convenience of the customers and helped throughout the process.
- Learned and adapted to handle the difficult situation by providing services to the aggressive customers.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Tech Mahindra
08.2017 - 11.2018
- Managed customer problems by implementing effective plans and provided good customer service interaction by diagnosing the issues correctly.
- Responded to customer requests for products, services, and company information.
- Able to use six sigma techniques to identify and solve problems and make informed decisions, using knowledge, logic and good judgement.
- Worked with QA manager to identify performance improvement opportunities by analyzing quality data and coaching documentation.
- Cross-trained and provided backup support for the newly launched quality assurance team.
- Trained in QA standards and confirmed maintenance of standard.
- Trained new personnel regarding company operations, policies and services.
- Streamlined customer changes and followed till the completion of customer's requirements and agreement.
- Managed the cancellations, transfers, replacements and refunds for the respective customer.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated with the concern departments regarding the customer invoice issues and prioritize customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Master of Science - Computer Systems And Business Informatics
ISMA
Riga,Latvia07.2021
Bachelor of Engineering - Computer Science and Engineering
Valliammai Engineering College
Chennai, India07.2017
Skills
- Verbal and active listening skills
- Analytical and Interpersonal skills
- Leadership skill
- Data Analysis
- Decision making skill
- Business development and planning
- Communication
- Multitasking
- Reliability
- Teamwork and Collaboration
Accomplishments
AWS Certified Solutions Architect - Associate
AWS
Dutch language
Udemy
AWS Certified Cloud Practitioner
AWS
Microsoft Excel, VBA Macro
Udemy
IELTS
Scored overall 6.5, Listening 7, Speaking 6.5, Reading 6,
Writing 6
Internship International HR Internship(remote)
Tools
Worked in Business Processing Model Tools
Adonis 2.0, ArchiMate, 4EM, DMN, JIRA, Android Application Development, Database Management, Asana, Power BI and CRM.
Digital Skills
Android Studio, UI design, Adobe XD, HTML, CSS, JavaScript, .NET, full stack development , git.
Additional Information
English
Native or Bilingual Proficiency
Tamil
Native or Bilingual Proficiency
Latvian
Professional Working Proficiency
Dutch
Professional Working Proficiency
Hobbies and Interests
- Books
- Travel
- Music
- Cooking
Timeline
Sales Executive
International Travel Network
03.2020 - 06.2022
Customer Service Representative
Tech Mahindra
08.2017 - 11.2018
Master of Science - Computer Systems And Business Informatics
ISMA
Bachelor of Engineering - Computer Science and Engineering
Valliammai Engineering College
Similar Profiles
Ivan El-TawilIvan El-Tawil
Travel Agent at International Travel NetworkTravel Agent at International Travel Network
Dani TodorovskiDani Todorovski
Travel Agent at International Travel Network (ITN)Travel Agent at International Travel Network (ITN)
Pooja Kannaravil DharmmanPooja Kannaravil Dharmman
Airline First and Business Travel Counselor at Business Travel Group LLCAirline First and Business Travel Counselor at Business Travel Group LLC