SATHISHVARAN RAJOO

• Performs routine business processing transactions, which are non-repetitive and may involve independent thinking, including data-entry in system, issuing policy documents and billing premiums based on set guidelines. Involve analysis and investigation during handling the account.
• Review, evaluate, verify and process work for multinational business. This includes calculation of taxes / adjustments, billing premiums and issuing policies to the client.
• Communicates, both verbally and/or in writing to Producing Office, Multinational Risk Practitioner, Underwriter or clients to collect information for policy issuances.
• Organizes and maintains electronic databases. Performs data input and maintenance.
• Review, investigate and rectify all the rework issue if any.
• Respond to queries by Clients, Producing Office or Underwriters.
• Responds to general client and broker queries via email and calls.

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• Performed and reviewed website content & monitoring social media channels
• Identify relevant violation that infringes Community Guidelines(Tik-Tok) and EU regulation i.e terrorism,pornography,and hate speech
• Responsible to moderate short videos,text,images,and etc appropriately.
• Manages escalation to L2 support efficiently whenever it is required

• Acquired in-depth knowledge of content areas to provide effective edits.
• Provided concise and constructive editorial feedback to Subject Matter Experts(SME) to improve article and story writing.
• Edited and reviewed content for any violations that is compatible with EU Community Guidelines
• Approved, reviewed and edited content flowing to website.
• Moderated over 700-800 videos in average per day

• Managed time efficiently in order to complete all tasks within deadlines.
• To handle customer enquiries and prevent occurrence of fraudulent cashless transactions
• Handling of frontend payments related email queries and back-office processing issues;
• Working on system generated reports ensuring successful overall transaction flow.
• Facilitate payment related enquiries of drivers as well as customers
• Performed financial and account transaction analysis
• Investigating individual transaction issues with 3rd party payment suppliers (processors)
• Responsible in verifying financial documentation provided by players, such as bank statements and proof of payment methods ownership.
• To investigate suspicious fraudulent activities as reported by partners, using multiple internal tools and will be responsible for escalating these cases to internal relevant departments.

• Reached out to customers after completed sales to suggest additional service or product purchases.
• Developed and updated databases to handle customer data.
• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Sought ways to improve processes and services provided.
• Trained new customer service agents on policies and procedures to support favorable customer experiences.
• Cross-trained and provided backup support for organizational leadership.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated customer complaints and escalated issues to address critical requests.
• Delivered prompt service to prioritize customer needs.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Managed timely and effective replacement of damaged or missing products.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained new personnel regarding company operations, policies and services.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided seller support on refunds, posted feedback and policy changes.
• Initiated follow-up via email and live chats to sellers concerning resolved issues to enhance platform experience.
• Demonstrated computer skills for data entry and answered broad variety of inquiries.
• Updated account information to maintain customer records.
• Advocated for sellers and provided feedback to enhance selling process for overall improvements.
• Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Assisted sellers with platform requirements for renewals and upgrades.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Tracked customer service cases and updated service software with customer information.
• Handled customer inquiries and suggestions courteously and professionally.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered questions regarding seller inventory, shipping, payments and buyer complaints.
• Answered constant flow of customer calls with minimal wait times.

• Purchased new products and oversaw inventory stocking and availability.
• Identified and targeted critical procurement related issues
• Directed and supervised a wide range of vendors in properly maintaining incoming raw materials.
• Performed monthly reconciliation of open purchasing orders.
• Negotiated with raw material suppliers to finalize deals and facilitate shipment of materials.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Collaborated with quality control department to rectify customer complaints or quality issues with inventory.
• Evaluated current vendors and sourced out new vendors for bidding requests.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved accounting, service and delivery concerns.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Responded to customer requests for products, services, and company information.
• Trained new personnel regarding company operations, policies and services.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed and updated databases to handle customer data.
• Responded proactively and positively to rapid change.
• Met customer call guidelines for service levels, handle time and productivity.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Delivered prompt service to prioritize customer needs.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Handled customer inquiries and suggestions courteously and professionally.