Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Core Skills
Personal Information
Key Expertise
Timeline
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Sathish Kannan

Singapore

Summary

Experienced Microsoft Certified Technical Consultant with over 10.8 years of expertise in designing, implementing, and customizing Dynamics 365 CE/CRM, Power Platform, and Azure solutions. Proven track record in successfully executing end-to-end CRM implementations, cloud integrations, and digital transformation initiatives across diverse sectors including government, public sector, healthcare, and education. Skilled at harnessing the power of Microsoft technologies to drive business efficiency, elevate user experience, and deliver scalable enterprise solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Technical Consultant & Integration Module Lead

NEC Asia Pacific Pte Ltd
01.2022 - Current
  • Led integration design for the Automated License and Permit System (Casino Regulatory Authority)
  • Oversaw the entire project lifecycle, from requirements gathering to post-go-live support
  • Developed Model-Driven App on Power Platform & Dataverse
  • Designed batch jobs in Azure Web Jobs, utilizing Azure Blob Storage & Azure Functions for file transfers
  • Created Power BI reports and dashboards for Licensing, Sales, and Audit teams
  • Integrated Dataverse with Microsoft Teams to automate interview scheduling and notifications
  • Developed APIs & system integration between Power Apps and PaySG for payment processing
  • Delivered the entire project using a serverless architecture, reducing project costs by 25%

CRM Consultant

Avanade Asia Pte Ltd
12.2020 - 01.2022
  • Developed an end-to-end Model-Driven App for customer onboarding & loan processing for UOB Bank
  • Designed and implemented business processes, entities, and workflows for service management
  • Created custom APIs for Dynamics 365 integration with banking systems

Senior Consultant

NCS Asia Pte Ltd
11.2019 - 12.2020
  • Built a COVID management system for tracking patient facilities and clinical data integration for Ministry of Health
  • Prepared technical design documents, deployment strategies, and UAT solutions
  • Led end-to-end CRM implementation, including entity creation, form customization, plugins, workflows, and custom actions

Senior Associate Consultant

Infosys Ltd
09.2017 - 11.2019
  • Developed a Model-Driven App for the UK's leading healthcare organization, NHSP, to manage the healthcare professionals' system, including interviews, onboarding,Training and Employee shift management
  • Designed Azure Function Apps & Logic Apps for NHSP system integration
  • Migrated Legacy ADX portal to CRM portal.
  • Upgraded CRM from v8 to v9 while ensuring data integrity
  • Integrated Azure Service Bus with CRM & NHSP DB for seamless data transfers
  • Developed serverless Cosmos DB architecture to sync CRM data across multiple systems
  • Created Azure Function Apps with triggers (Service Bus, HTTP, Cosmos DB) for automated data processing

Associate Consultant

Hitachi Solutions India Pvt Ltd
07.2015 - 09.2017
  • Implemented CRM Case Management for Thai Smile Airways, enhancing their customer service, case management, and refund processes.
  • Developed a Loyalty Program Management System to improve customer engagement and retention

Software Developer

Data Page India Pvt Ltd
07.2014 - 07.2015
  • Customized CRM systems for educational institutions to enhance data management and scheduling

Education

Master of Computer Applications (MCA) -

CARE School of Engineering (Anna University)

Bachelor of Computer Applications (BCA) -

Bharath College of Science & Management

Skills

  • Dynamics 365 CE

  • Microsoft Power Apps

  • Dataverse

  • Power Automate

  • Power Bi / SSRS

  • PCF Controls

  • Power Pages

  • Azure Service Bus

  • Logic Apps

  • Function Apps

  • Azure Cosmos DB

  • Graph API

  • Copilot Studio

  • AWS

  • ReactJs

  • JavaScript

  • HTML5 /CSS/Bootstrap

  • ASPNET /Web API

  • GitHub/Azure DevOps

Accomplishments

  • Led the successful implementation of Dynamics 365 CE for multiple Government and Public Sector organizations, enhancing service delivery and citizen engagement.
  • Designed and developed custom Power Platform solutions, including Power Apps, Power Automate, and Power BI, optimizing business processes and improving operational efficiency.
  • Migrated legacy CRM systems to Dynamics 365 CE, ensuring seamless data migration, integration with Azure, and improved user adoption.
  • Integrated Dynamics 365 with third-party applications(PaySG, IRAS) and Microsoft ecosystem tools, such as Azure Functions, Logic Apps, SharePoint and CosmosDB, enhancing system capabilities.
  • Automated complex business workflows using Power Automate, reducing manual effort and improving productivity for end users.
  • Optimized performance of Dynamics 365 applications by implementing best practices in customization, security, and data governance.
  • Trained and mentored junior consultants and end-users, improving adoption and maximizing ROI on Microsoft technologies.
  • Recognized by clients and stakeholders for delivering high-quality, scalable solutions that drive digital transformation, and received the Best Project Excellence Individual award.

Certification

  • PL-400: Microsoft Power Platform Developer
  • AWS Certified Solution Architect (Associate)
  • Microsoft Dynamics 365: Customization & Configuration

Core Skills

Dynamics 365 CE (9.x, 2016, 2015), Power Platform: Power Apps, Power Automate, Dataverse, Power Fx, PCF Controls, Power Pages (formerly Power Apps Portals), ClickDimensions, Azure: Service Bus, Logic Apps, Function Apps, Cosmos DB, Graph API, Copilot Studio, AWS: S3, IAM, Web Development: TypeScript, React.js, JavaScript, HTML5, CSS3, Bootstrap, Backend Development: C#, ASP.NET, MVC Framework, API, Databases: SQL Server, Azure Cosmos DB, SSRS, Visual Studio, XrmToolBox, GitHub, Azure DevOps

Personal Information

  • Date of Birth: 06/30/90
  • Nationality: Indian

Key Expertise

Plugins, workflows, Power Automate, Power Apps (Model-Driven & Canvas Apps), Dataverse, Power BI dashboards & reports, Copilot Studio (Teams with Dataverse), Power Pages, SharePoint, Azure (Function Apps, Logic Apps, Service Bus, Azure AD, Graph API, Cosmos DB, Blob Storage, Web Jobs, Entra ID, Application Insights, Cosmos DB Change Feed), SDLC, Business Analysis, Agile, Waterfall, GCC, GPC (Government Commercial & Private Cloud), Solution architecture, business analysis, agile project delivery

Timeline

Senior Technical Consultant & Integration Module Lead

NEC Asia Pacific Pte Ltd
01.2022 - Current

CRM Consultant

Avanade Asia Pte Ltd
12.2020 - 01.2022

Senior Consultant

NCS Asia Pte Ltd
11.2019 - 12.2020

Senior Associate Consultant

Infosys Ltd
09.2017 - 11.2019

Associate Consultant

Hitachi Solutions India Pvt Ltd
07.2015 - 09.2017

Software Developer

Data Page India Pvt Ltd
07.2014 - 07.2015

Bachelor of Computer Applications (BCA) -

Bharath College of Science & Management

Master of Computer Applications (MCA) -

CARE School of Engineering (Anna University)

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