Sathesh Rajendran Matthew
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
IT Specialist Lead
Jet Aviation
07.2023 - Current
- Raise & close service now tickets
- Repairing & troubleshooting in hardware & software
- Provide first level contact & problem solution
- Fixed Lan related issues
- Setting up laptop & desktop for new users & existing user
- Communication with users & attend meetings
- Install upgrade software
- Migration of L2 support of Android & Apple company phones for users
- Setting up company phones for new joiners
- Troubleshooting basic printer issue
- Setting up meeting rooms use smart device
- Audio & Visual
- Using diagnostic tools to troubleshoot problems associated with network connectivity
- Frontend software programming
- Node experience & transcript with 3 years of experience
- Unit testing & hardware testing with more than 5 years of experience
- Broad Knowledge on IT Infrastructure LAN, WAN
- Able to lead a team as of current job scope
- IT Policies: Acceptable Use Policy, Security Awareness and Training Policy, Change Management Policy, Incident Response Policy, Remote Access Policy, Vendor Management Policy, Password Creation and Management Policy, Network Security Policy
- Establish Guidelines for the use of information technology within company Organization.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Developed customized software solutions for improved business processes and increased productivity.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Performed server backups and changed and replaced backup tapes daily.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Assisted in development of system security protocols.
Desktop Support Engineer (Primary Engineer)
BP Singapore (Trading & Shipping floor)
12.2022 - 07.2023
- Raise & close service now tickets
- Repairing & troubleshooting in hardware & software
- Provide first level contact & problem solution
- Fixed Lan related issues
- Setting up laptop & desktop for new users & existing user
- Communication with users & attend meetings
- Install upgrade software
- Migration of L2 support of Android & Apple company phones for users
- Setting up company phones for new joiners
- Troubleshooting basic printer issue
- Setting up meeting rooms use smart device
- Audio & Visual
- Using diagnostic tools to troubleshoot problems associated with network connectivity
- Troubleshooting all types software in traders platform & application
- On machine & devices
- Leaded a team of 7 on daily task & attending of meetings with managers to for future plans to upgrade the system & software for better use on the users.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
Technical Specialist 2
AMS Osram Pte Ltd
02.2022 - 12.2022
- Troubleshooting and maintenance of machines
- Ensure machines have to be in working and good running condition
- Assembly of machine and servicing of machines
- Repairing & doing preventative maintenance of different kind machines
- Any other ad-hoc duties assigned.
Maintenance Technical specialist
Micron Semiconductor Asia Pte Ltd
01.2020 - 01.2022
- Troubleshooting and maintenance of machines
- Ensure machines have to be in working condition
- Assembly of machine and servicing of machines
- Repairing & doing preventative maintenance & cleaning of different kind machines
- To ensure machines are in good running conditions
- Works in 2 weeks morning & night rotation shift
- Doing calibration of machines
- Monitoring high movement machines
- Any other ad-hoc duties assigned.
Technical Specialist 1
AMS Sensors Pte Ltd
06.2017 - 06.2019
- Troubleshooting and maintenance of machines
- Ensure machines have to be in working and good running condition
- Assembly of machine and servicing of machines
- Repairing & doing preventative maintenance of different kind machines
- Any other ad-hoc duties assigned.
Admin Staff/IT support
Singapore Indian Development Association
11.2015 - 05.2017
- Provide administrative support for teachers
- Data entry of information into the computer
- Collection of student fees
- Ordering of worksheets & textbooks for students
- Any other ad-hoc duties assigned
- Daily troubleshooting duties on colleague’s computer
- Check of Lan cable issue
- Duty roster & inventory planning.
Skills
- Technical Reporting
- Technical Issue Analysis
- System Upgrades
- Troubleshooting
- Disaster Recovery
- Technical support
- IT risk management
- Mobile application development
- Network administration
- IT service management
- Customer relationship management
- IT troubleshooting
- IT documentation
- Network Diagnostics
- Software development
- Software Diagnosis
- Hardware Diagnostics
- Desktop Support
- Service Support
- User Support
- Performance Testing
- Software Installation
- LAN/WAN
- Ticket Support System Management
- Microsoft Outlook
- Hardware Upgrades
- Account Management
- Windows 10
- Computer Diagnostics
Personal Information
- Age: 31
- Expected Salary: $5000
- Ethnicity: Indian
- Gender: Male
- Nationality: Singaporean
Highest Education Qualification
- Present, Masters in computer science (Singapore)
- College East Certificate in Electronics,Computer & Networking (Singapore)
- Certification in Microsoft all platforms
Last Drawn
$4493.50 (Basic)
13 Months/Bonus not included
Expectation $5000
Reason For Leaving
Finishing Master Degree in Computer Science & keen to take on a higher role
Remarks
A dedicated team player with diverse experience in customer service, administrative duties, organization and management. Strong business acumen coupled with exceptional technical ability has proven useful in the understanding of business-side of technology. In-depth experience of delivering complex, end-to-end, multi discipline and solutions and services. Strong people and interpersonal skills. Flexibility to adapt to different work environment and can work under pressure. A motivated individual with proven leadership and interpersonal skills.
Exploring & learning new stuff & spending time with my pet.
Reason 1: Learning new things empowers me
Reason 2: Learning makes life more interesting
Reason 3: Learning gives my life more meaning
Reason 4: Learning new things helps me stay updated
Lastly, my pet dog is my happiness, my motivator & my passion to move forward.
Timeline
IT Specialist Lead
Jet Aviation
07.2023 - Current
Desktop Support Engineer (Primary Engineer)
BP Singapore (Trading & Shipping floor)
12.2022 - 07.2023
Technical Specialist 2
AMS Osram Pte Ltd
02.2022 - 12.2022
Maintenance Technical specialist
Micron Semiconductor Asia Pte Ltd
01.2020 - 01.2022
Technical Specialist 1
AMS Sensors Pte Ltd
06.2017 - 06.2019
Admin Staff/IT support
Singapore Indian Development Association
11.2015 - 05.2017
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