SATHASIVAM K
Specialists In Stewarding, Kitchen Cleaning & Back-of-House Operations
Summary
Dynamic and results-driven professional with extensive experience at Grand Copthorne Waterfront, excelling in team management and food safety. Proven track record of implementing cost-saving measures and enhancing guest satisfaction through effective communication and collaboration. Adept at fostering professional growth within teams while maintaining high sanitation standards and operational efficiency.
Overview
32
32
years of professional experience
Work History
Chief Steward
Grand Copthorne Waterfront
09.2024 - 09.2025
- Implemented cost-saving measures in purchasing processes, reducing overall expenses without compromising on quality or service standards.
- Increased staff efficiency through comprehensive training programs and continuous performance evaluations.
- Maintained impeccable cleanliness and sanitation standards, adhering to local health regulations and guidelines.
- Achieved consistency in service excellence through regular reviews of staff performance and provision of constructive feedback.
- In-charge of stewarding department, and oversaw cleanliness of all the kitchens and prepared equipments for all events.
- Mentored junior stewards through ongoing coaching sessions, fostering professional growth within the team members.
- Handled escalated customer complaints promptly and professionally, ensuring satisfactory resolutions that reinforced brand loyalty among guests.
- Played an instrumental role in achieving high scores during external audits by maintaining strict compliance with industry standards and best practices.
- Enhanced guest experience by implementing effective standard operating procedures and maintaining quality services.
- Collaborated closely with executive chefs to develop menus that catered to guests'' preferences while adhering to budgetary constraints.
- Ensured seamless event execution by coordinating with various departments for logistics, staffing, and other event requirements.
- Developed strong relationships with suppliers for timely deliveries, negotiating favorable terms, and securing high-quality products.
- Facilitated smooth operations during large events by effectively delegating tasks and monitoring team progress throughout the function''s duration.
Stewarding Manager
Stewards Solutions Pte Ltd
04.2008 - 09.2024
- Served as liaison between front-of-house staff and back-of-house operations, ensuring seamless communication during busy service periods.
- Supervised banquet setup activities to ensure timely completion while adhering to established quality standards.
- Developed customized cleaning schedules for each area of the kitchen, maintaining impeccable hygiene levels at all times.
- Provided ongoing mentoring guidance to junior stewards helping them understand their roles better contributing success.
- Oversaw full kitchen and back-of-house cleanliness and maintenance.
- Lead stewarding teams for daily operations and major events.
- Coordinated with operations teams and vendors to ensure hygiene and equipment readiness.
- Enhanced team productivity through effective scheduling, delegation, and supervision of daily tasks.
Chief Steward
Conrad Centennial Singapore
02.2007 - 03.2008
- Contributed to the establishment''s positive reputation by consistently exceeding guest expectations for service delivery.
- Streamlined inventory management with regular audits, ensuring proper stock levels and reduced wastage.
- Participated in regular management meetings, providing valuable insights and recommendations that positively impacted overall operations.
- Optimized work schedules to ensure adequate staffing during peak periods while minimizing labor costs.
Assistant Food & Beverage Manager
Shangri-La Rasa Sentosa
01.1994 - 01.2007
- Evaluated supplier contracts regularly, ensuring best value was achieved without sacrificing product quality or availability.
- Developed strong relationships with vendors to negotiate favorable pricing and delivery schedules for products.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
- Continuously researched industry trends and competitor offerings to stay ahead of market demands and maintain a competitive edge.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
- Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
- Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Education
No Degree - Food And Beverage Management
SHATEC
05.2001 -
Skills
Food safety
Team management
Strong organization
Sanitation standards
Excellent written and verbal communication skills
Excellent networking skills
Adaptable
Collaborative
Detail-oriented
Task delegation
Customer service
Teamwork and cooperation
Timeline
Chief Steward
Grand Copthorne Waterfront
09.2024 - 09.2025
Stewarding Manager
Stewards Solutions Pte Ltd
04.2008 - 09.2024
Chief Steward
Conrad Centennial Singapore
02.2007 - 03.2008
No Degree - Food And Beverage Management
SHATEC
05.2001 -
Assistant Food & Beverage Manager
Shangri-La Rasa Sentosa
01.1994 - 01.2007