Summary
Overview
Work History
Education
Skills
Timeline
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Sateesh Marimuthu

Summary

Adept Senior Technical Specialist with a proven track record at ST Engineering Private Limited, where I enhanced system efficiency and mentored junior staff. Leveraging expert problem-solving and team mentoring skills, I led projects to completion, significantly boosting customer satisfaction and reducing system downtime. My approach is always geared towards achieving tangible results through strategic planning and technical excellence.

Overview

10
10
years of professional experience

Work History

Senior Technical Specialist

ST Engineering Private Limited
04.2019 - 10.2024
  • Perform maintenance, repair and overhaul to military vehicles.
  • Conducted thorough testing and quality assurance.
  • Enhanced system efficiency by developing and implementing innovative technical solutions.
  • Mentored junior team members, providing guidance on best practices and industry standards.
  • Optimized network performance with the deployment of advanced troubleshooting techniques.
  • Collaborated with cross-functional teams to deliver high-quality projects within tight deadlines.
  • Led technical workshops, sharing expertise with colleagues to improve overall team capabilities.
  • Managed multiple projects simultaneously, ensuring each was completed on time.
  • Coordinated with external vendors during procurement processes for hardware components.
  • Strengthened security measures, implementing robust protocols to safeguard sensitive data from potential breaches.
  • Reduced system downtime, conducting regular maintenance.
  • Boosted customer satisfaction by addressing complex technical issues in a timely manner.
  • Managed preventive and correction maintenance upgrade projects and provided on-site direction for engineers.
  • Provided technical support and troubleshooting to internal and external clients.

Senior Service Technician

Bosch Security Systems Private Limited
08.2016 - 03.2019
  • Installation of security cameras and card access systems.
  • Implemented preventative maintenance programs to minimize equipment failures and extend device lifespan.
  • Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
  • Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
  • Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
  • Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
  • Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
  • Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
  • Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.

Service Technician

Elecom Marketing Private Limited
08.2014 - 07.2016
  • Installation of GPS tracking system in commercial vehicles.
  • Inspected equipment to diagnose operational issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
  • Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.

Education

Diploma In Electrical And Electronics Engineering -

Singapore Polytechnic
04.2012

Skills

  • Expert Problem Solving
  • Team Mentoring
  • Project Planning
  • Technical Guidance
  • Quality Assurance Testing
  • Problem-Solving
  • Time Management
  • Critical Thinking
  • Self Motivation
  • Technical Support and Assistance

Timeline

Senior Technical Specialist

ST Engineering Private Limited
04.2019 - 10.2024

Senior Service Technician

Bosch Security Systems Private Limited
08.2016 - 03.2019

Service Technician

Elecom Marketing Private Limited
08.2014 - 07.2016

Diploma In Electrical And Electronics Engineering -

Singapore Polytechnic

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Sateesh Marimuthu