Sasikumar Krishnan

Major Projects:

• Payment Express Roll out
• India & Indonesia Data Localization
• LMS Big 4 Rocks - GCE, GPE, GLS Transformation
• Consent Order
• Retail Divestiture, India Regulatory Programs
• Korea Zebra+ & 24/7 roll out.
• Derisking - Duplicate check roll out.

Key Improvements Delivered

• AI Powered Application Development - Lead the solutioning, development and adoption of an AI powered application consisting of 7 AI agents targeted to optimize the 9 different tasks performed by Quality engineers in STLC.

• Production Data Profiling – Identifying the Unique Transaction attributes from the Millions of the Production transactions and use it to drive Test execution.
• Chaos Engineering – Implementation of ApeArmy [Inhouse platform] to identify Bugs by creating Chaos in the system.
• Test Data Management – Implemented a comprehensive Strategy to Query, Control and condition the test data for better Productivity and test coverage.
• Test Environment Optimization – Strategy and implementation to leverage the existing Environments effectively reducing the need for additional environments.
• Intelligent Test Design – Trained the team and implemented the Testing Pyramid for Test Scope along with Effective test design with Copilot using Standardized Prompt Engineering

Key Applications Supported:

• Flexcube, Core Integration Platform, Core Data Platform

Key Responsibilities & Activities:

• Leading the Test Strategy Planning, review and implementation
• Leading the AI CoE focussing on AI powered application development and Adoption
• Strategy and execution for Automation Adoption across the Business Lines
• Talent Management
• Stakeholder Management - Product, Operations and Senior Tech leads
• Finance, Capacity and Demand Management
• Change lead – Test Environment Optimization and Test data Management across Product Processors
• Developed and implemented testing strategies to identify defects in software applications, ensuring high-quality releases.
• Led quality assurance initiatives to enhance product delivery and compliance across multiple regions.
• Collaborated with cross-functional teams to drive continuous improvement in engineering processes and methodologies.
• Mentored junior engineers on best practices in quality assurance, fostering a culture of excellence and accountability.
• Analyzed defect data to identify trends, driving root cause analysis and corrective actions for process improvements.
• Streamlined quality control processes through automation tools, reducing manual effort and increasing efficiency in testing cycles.
• Managed stakeholder communications regarding quality metrics, risks, and project status to ensure alignment with business objectives.
• Spearheaded training programs for staff on new quality standards and tools, enhancing team capabilities and performance outcomes.
• Championed best practices for testing methodologies across multiple departments; significantly improving adherence with strict industry requirements.
• Reduced risk of non-conformance by conducting thorough internal audits of processes and procedures.
• Achieved cost savings through continuous improvement initiatives and lean manufacturing principles.
• Streamlined workflow processes, resulting in improved productivity within the quality department.

• Major Projects:
• HK – Faster Payment System
• MY – Retail Payment Platform
• AU – New Payment Platform
• Coles Launch
• Odyssey Launch
• Key Improvements Delivered
• Seamless Migration of Automation Test cases from Perfecto to Appium to optimize Cost. 70% Cost Reduction and 30% Test Execution Velocity Improvement
• Implementation of QE (Quality Engineering)
• Implementation of Integrated Card boarding enabling everyone to onboard the data on the go and reducing the time taken to create per data by 80%
• Guided and Random Monkey/Exploratory testing
• Data Handler Integration for Seamless Automated test execution to reduce Time and Manual intervention
• Content Automation for Mobile/Internet sites
• Implementation of Back end API integration for Seamless & Unattended Automation Execution
• Implementation of automated Governance Reporting to have better control and Visibility around QA Processes.
• Key Applications Supported:
• Fund Transfer, Enhanced Banking System, RM, IM, RF, ALS, Customer Management Repository, CBOL, MBOL, ATM, Eclipse
• Key Responsibilities & Activities:
• Key Process improvement & Transformation Initiatives, discussions, and Review
• Discussion with Citi QA Management on the goals for Future, Achievements & Corrective Actions needed for the Past release
• Daily Productivity Review and Course correction
• Identify Risky Projects, work out Mitigation Plan and discuss with Key stakeholders
• Participate in Country Sign off calls
• Resource management & Continuous feedback
• Billing and Cost Budget Management
• Escalation Management

• Major Projects:
• Global Mobile Roll Out
• Remarkable Customer Experience Roll Out
• E-Chat Roll out
• Key Improvements Delivered
• Web Accessibility Test & Automation
• Data Handler - Drastically Reduces Data set up time
• Key Responsibilities & Activities:
• Identify Areas of Improvement and work with team to come up with the Plan and Implement it
• Daily Productivity Review and Course correction
• Discussion with Citi QA Management on the goals for Future and Achievements of the Past release
• Set Expectations to team and address their Pain points. Create an Ecosystem where the Team can thrive in Innovation and Continuous improvement.
• Identify the Infra required and Set up the same with the help of TCS infra team
• Review the Project status along with Key goals and work on Course correction along with team as required
• Resource Aspiration Management

• Major Projects:
• Guam Conversion
• Enhancements to Card Product conversions
• Key Activities:
• Participated in Requirement discussions.
• Created Test Plan
• Review Test Scripts
• Work with Project Key Stakeholders to obtain Test Script Sign off
• Test Execution Preparation
• Test Execution Reporting & Defect Management
• Test Results Review and work with Project Stakeholders to obtain Sign off.

• Major Projects:
• Clear Water
• Rate/Fee Based Balance Transfer Conversion
• Key Activities:
• Review the Test Plan & Estimations.
• Review Test Execution Status and Highlight Projects at Risk with Mitigation Plan
• Identify Areas for Process Improvement
• Escalation Management
• Resource Performance & Aspiration Management

• Major Projects:
• Enabling Fee Adjustments
• Enhancements to Balance Transfers
• Key Activities:
• Gathering Requirements
• Test Plan creation/Review
• Develop Test Scripts/Review
• Review the Plan/Scripts developed by team.
• Development of Automated test cases using QTP for regression and Execution of the same
• Defect logging and tracking.
• Test results review for the team
• Status Reporting