Sasikala Morgan

• Completed new patient registrations in software to create accurate and comprehensive records.

(proficient in clinic assist software)

• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Provided excellent customer service to create positive experiences and build patient trust.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.(CHAS,MEDISAVE,IHP,AIA,SIA)
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• ON A DAILY BASIS I REGISTER PATIENT THEN I FOLLOW ON BY FOLLOWING DOCTORS NOTE AND DISCHARGING PATIENT WITH THE RELEVANT MEDICINES AND TREATMENT FOR THEM. I ALSO HANDLE SPECIFIC PAYMENT METHODS SUCH AS PATIENT THAT COME FROM OUR PANEL COMPANIES (TPA AND NON TPA).

I ALSO ASSIST DOCTORS ON MINOR PROCEDURES SUCH AS ABCESS DRAINAGE AND REMOVAL, ECG, FBC, IV DRIP INSERTATION, CBD REMOVAL AND INSERTATION.

• Patient vitals monitoring.
• Medicines stock checking
• Medicines dispensing
• Wound dressing
• Chaperone
• Registration
• Prepare and dispense medication

• Vital monitoring & patient care
• Panel submission
• Stock count
• Purchasing of medication
• Receiving medication and clinic supplier
• Closing report for inventory
• Handling stock in clinic
• Panel submissions and invoicing
• Wound care and dressing
• Procedure preparation and assisting side chair
• Patient administration and billing
• Preparing patient for the treatments.
• Preparing procedure trays accordingly with the instruments for each treatments.
• Doing stock checks monthly for the inventory and clinic supplies.
• Collecting payments and following up patients on their appointments
• Looking for clinical setting to expand my knowledge and develop my skill.
• Good communication skill, fast learner and team oriented to evaluate patient care.
• I seek to expand my career by leveraging these skills position where I offer compassionate patient care.
• Problem analysis and solving.
• Organizational skills and customer service orientation.
• Adaptability and ability to work under pressure.