Hi, I’m
Sarmila Murugan
Kenas
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at 7eleven, adept in cash handling and inventory management. Leveraged product knowledge and store maintenance skills to streamline operations, significantly improving store efficiency. Excelled in fostering positive customer relations, ensuring a welcoming environment for all.
Overview
2025
years of professional experience
Work History
7eleven
Shop Assistant
Job overview
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Syed Cafe
Cashier
02.2023 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sin Wa
Cashier
08.2021 - 08.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Store maintenance
Languages
English
Beginner (A1)
Malay
Beginner (A1)
Timeline
Cashier
Syed Cafe
02.2023 - Current
Cashier
Sin Wa
08.2021 - 08.2022
Shop Assistant
7eleven
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