Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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SARJIT KAUR A/P HARJIT SINGH

SARJIT KAUR A/P HARJIT SINGH

Puchong

Summary

Experienced professional with strong communication and problem-solving skills developed in a customer-focused environment. Seeking to transition into a new field. Known for leveraging empathy and active listening to effectively address client needs and resolve issues promptly. Eager to bring these transferable skills to a new, dynamic role to deliver impactful results. Recognized as an organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Demonstrates a willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Gateway Customer Service

DHL EXPRESS (M) SDN BHD
01.2017 - Current
  • Call customer to explain why shipment pending at custom and request them to provide supporting document
  • Reply all customer email on time
  • Follow custom rules to clear a shipment
  • Explain to customer on the requirement to clear shipment hold at custom
  • Liaise with customs officials on specific duties payable and problem shipments to resolve the dispute if any.
  • Ensure original paperwork of shipments is pulled out from the warehouse for timely and efficient clearance
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
  • Streamlined communication processes for increased efficiency in addressing customer inquiries.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Collaborated with team members to improve overall response times and service quality.
  • Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing and payment processing
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Receptionist cum with Admin

XYREON TECHNOLOGY
01.2015 - 01.2017
  • Preparing invoice and delivery order in SQL system
  • Preparing sales order from customer purchase order in SQL system
  • Maintain customer details in SQL system
  • Take action when receiving a purchase order from a customer such as, prepare a sales order, update the stock or follow up if need to order, refer back customer's payment history before proceeding the invoice
  • Update customer payment
  • Manage company's petty cash for employee usage
  • Manage office maintenance such as, deal with supplier for repairing and servicing air conditioner, Electricity
  • Manage to pay the office utilities bill's
  • Filling and keeping record of all the company assets, invoice & delivery order, customer purchase order, invoice from supplier
  • Arrange courier service for document or goods shipment
  • Preparing shipping invoice and delivery order if needed

Admin

SK CLOTHING
01.2011 - 01.2015
  • Counting in and out payment
  • Check stock

Education

Bachelor of Information Technology with Honours -

OPEN UNIVERSITY PETALING JAYA
12.2024

Certified of Information Technology -

KOLEJ KOMUNITI SEGAMAT 2
01.2010

SMK BATU ANAM SEGAMAT JOHOR
01.2007

SMK P JALAN IPOH
01.2004

Sijil Pelajaran Malaysia -

SK LA SALLE 2 JINJANG UTARA
01.2002

Skills

    Internet

  • Photoshop
  • Email Communication
  • Multitasking
  • Company's System
  • Fast Learner
  • Teamwork
  • Customer Service
  • Encouragement
  • Adaptability
  • Data entry
  • Empathy display
  • Patience maintenance
  • Call center experience
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Active listening
  • Verbal and written communication
  • Phone etiquette
  • Stress management
  • Time management abilities
  • Self motivation
  • Computer skills
  • Understanding customer needs
  • MS office
  • Customer relations
  • Calm and professional under pressure
  • Excellent communication
  • Customer relationship management (CRM)

Personal Information

  • Age: 33
  • Place of Birth: Hospital Kajang Selangor
  • Health Status: Excellent
  • Date of Birth: 08 feb 90
  • Gender: Female
  • Nationality: Malaysian
  • Marital Status: Married

Languages

Malay
Advanced (C1)
English
Advanced (C1)
Tamil
Intermediate (B1)

Timeline

Gateway Customer Service

DHL EXPRESS (M) SDN BHD
01.2017 - Current

Receptionist cum with Admin

XYREON TECHNOLOGY
01.2015 - 01.2017

Admin

SK CLOTHING
01.2011 - 01.2015

Certified of Information Technology -

KOLEJ KOMUNITI SEGAMAT 2

SMK BATU ANAM SEGAMAT JOHOR

SMK P JALAN IPOH

Sijil Pelajaran Malaysia -

SK LA SALLE 2 JINJANG UTARA

Bachelor of Information Technology with Honours -

OPEN UNIVERSITY PETALING JAYA

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