Summary
Overview
Work History
Education
Skills
Products Trained
Personal Information
Timeline
Generic

Sarith P Antony

Ernakulam

Summary

Dynamic service operations leader with a proven track record at Beckman Coulter, excelling in customer relationship management and technical support. Enhanced operational efficiency through strategic performance reviews and effective inventory management. Passionate about fostering team development and delivering exceptional service, ensuring high-quality standards in every engagement.

Overview

26
26
years of professional experience

Work History

Regional Service Supervisor

Beckman Coulter NZ
10.2023 - Current
  • Oversaw regional service operations, enhancing customer satisfaction and operational efficiency.
  • Cultivated relationships with key clients to address service needs and expectations.
  • Conducted monthly performance reviews to pinpoint areas for staff development.
  • Supervised up to 4 field technicians, ensuring adherence to service standards.
  • Monitored inventory levels of spare parts and equipment for efficient service delivery.
  • Identified staff training needs to uphold high quality standards.
  • Provided technical support in the field, resolving escalated customer service issues.

State Service Manager

Beckman Coulter India Pvt Ltd
02.2012 - 09.2023
  • Managed service operations for nearly 300 units across Kerala, supervising five associates.
  • Acted as primary contact for regional escalations, addressing issues swiftly and effectively.
  • Planned and implemented maintenance operations and preventive measures to enhance efficiency.
  • Coordinated spare parts requirements and maintained effective inventory management practices.
  • Monitored performance metrics to identify improvement areas and provide feedback.

Field Service Engineer

Muscat Pharmacy & Stores LLC
01.2005 - 12.2012
  • Responsible for service activities of Beckman Coulter products for entire Oman.

Instrument Engineer

Bayer Diagnostics India Ltd
01.2000 - 12.2012
  • Responsible for service activities of Bayer products in Kerala – Products: Biochemistry, Immuno assay and Hematology instruments.

Education

Bachelor of Science - BCA - Bachelor of Computer Application

Sikkim Manipal Academy of Higher Education
India
06-2023

Engineering Diploma - Applied Electronics

IHRDE
India
01.1997

Skills

  • Service operations
  • Technical support
  • Performance reviews
  • Inventory management
  • Customer relationship management

Products Trained

AU480/680, DxC800, Access2, Immage 800, DxH800, LH 780, Particle size analysers

Personal Information

  • Age: 45
  • Passport Number: S8712435
  • Passport Expiry Date: 08/10/28
  • Date of Birth: 02/01/77
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Regional Service Supervisor

Beckman Coulter NZ
10.2023 - Current

State Service Manager

Beckman Coulter India Pvt Ltd
02.2012 - 09.2023

Field Service Engineer

Muscat Pharmacy & Stores LLC
01.2005 - 12.2012

Instrument Engineer

Bayer Diagnostics India Ltd
01.2000 - 12.2012

Bachelor of Science - BCA - Bachelor of Computer Application

Sikkim Manipal Academy of Higher Education

Engineering Diploma - Applied Electronics

IHRDE
Sarith P Antony