Sarith P Antony
Ernakulam
Summary
Dynamic service operations leader with a proven track record at Beckman Coulter, excelling in customer relationship management and technical support. Enhanced operational efficiency through strategic performance reviews and effective inventory management. Passionate about fostering team development and delivering exceptional service, ensuring high-quality standards in every engagement.
Overview
26
26
years of professional experience
Work History
Regional Service Supervisor
Beckman Coulter NZ
10.2023 - Current
- Oversaw regional service operations, enhancing customer satisfaction and operational efficiency.
- Cultivated relationships with key clients to address service needs and expectations.
- Conducted monthly performance reviews to pinpoint areas for staff development.
- Supervised up to 4 field technicians, ensuring adherence to service standards.
- Monitored inventory levels of spare parts and equipment for efficient service delivery.
- Identified staff training needs to uphold high quality standards.
- Provided technical support in the field, resolving escalated customer service issues.
State Service Manager
Beckman Coulter India Pvt Ltd
02.2012 - 09.2023
- Managed service operations for nearly 300 units across Kerala, supervising five associates.
- Acted as primary contact for regional escalations, addressing issues swiftly and effectively.
- Planned and implemented maintenance operations and preventive measures to enhance efficiency.
- Coordinated spare parts requirements and maintained effective inventory management practices.
- Monitored performance metrics to identify improvement areas and provide feedback.
Field Service Engineer
Muscat Pharmacy & Stores LLC
01.2005 - 12.2012
- Responsible for service activities of Beckman Coulter products for entire Oman.
Instrument Engineer
Bayer Diagnostics India Ltd
01.2000 - 12.2012
- Responsible for service activities of Bayer products in Kerala – Products: Biochemistry, Immuno assay and Hematology instruments.
Education
Bachelor of Science - BCA - Bachelor of Computer Application
Sikkim Manipal Academy of Higher Education
India06-2023
Engineering Diploma - Applied Electronics
IHRDE
India01.1997
Skills
- Service operations
- Technical support
- Performance reviews
- Inventory management
- Customer relationship management
Products Trained
AU480/680, DxC800, Access2, Immage 800, DxH800, LH 780, Particle size analysers
Personal Information
- Age: 45
- Passport Number: S8712435
- Passport Expiry Date: 08/10/28
- Date of Birth: 02/01/77
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Regional Service Supervisor
Beckman Coulter NZ
10.2023 - Current
State Service Manager
Beckman Coulter India Pvt Ltd
02.2012 - 09.2023
Field Service Engineer
Muscat Pharmacy & Stores LLC
01.2005 - 12.2012
Instrument Engineer
Bayer Diagnostics India Ltd
01.2000 - 12.2012
Bachelor of Science - BCA - Bachelor of Computer Application
Sikkim Manipal Academy of Higher Education
Engineering Diploma - Applied Electronics
IHRDE
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