SARINAH MOHAMED SALIM
Customer Service In Sales And After Sales
Summary
Enthusiastic and reliable team player with a strong work ethic and adaptability. Known for professionalism, customer focus, and a passion for delivering exceptional service. Skilled in building rapport with diverse individuals, including those with challenging personalities. Comfortable with travel and excelling under pressure. Quick to learn new concepts and effectively communicate regulatory guidelines.
Overview
16
16
years of professional experience
Work History
Client Advisor (Online)
Gucci
11.2021 - 01.2025
- Handling Australia, New Zealand, Malaysia, India, Singapore and Philippines markets
- Deliver best client experience online by being engaging and professional when assisting and advising client through various channels (Phone, Email, Live Chat and WhatsApp)
- Coordinate with other departments (internally or externally) to fulfill and resolve request from clients
- Ensure all clients requests and enquiries are followed up from end to end until resolution
- Provide clients with sales, aftersales and delivery enquiries
Customer Service Aftersales Coordinator
Chanel
07.2012 - 08.2019
- Diagnosed every repair received from boutiques including customers and boutiques stocks
- Update repair task and information into the CASS system and POS system for stocks
- Physical detail inspection for all costume jewelry, leather goods, sunglasses, shoes and other accessories before given out to the respective repairers or external repairers
- Raising shipping lists to every repair item in and out of the departments repaired items
- Ordering spare parts from main manufacturer
- Contact customers for repair quotations and other request inquiries
Service Center Coordinator cum Receptionist
Chopard
03.2009 - 09.2011
- Handles all local and Asia pacific authorized dealers, retailers and boutiques
- Raising repair task and information into the database Oracle
- Physical detail inspection for all watches, jewelries and accessories before given out to the respective watchmakers and jewelers for repair
- Raising quotations and invoice for all analyzed or repaired items
- Liaising with respective retailers and boutiques staff for collection or shipping preferences of repaired items
- Ordering spare parts from manufacturers, factory and suppliers
Education
Diploma - Computer Science
Informatics Private School
01.1997 - 01.1999
Certificate - Office Skills
Bishan ITE
GCE 'N' & 'O' Level - undefined
Naval Base Secondary School
No Degree - PROF. DIPLOMA IN LEADERSHIP & PEOPLE MANAGEMENT
SSTC INSTITUTE PTE. LTD.
Singapore 04.2001 -
Skills
- Creative thinking
- Effective listening skills
- Decision making and negotiating skills
- Microsoft Office
- Organizational skills
Customer engagement
Client confidentiality
Honest and dependable
Timeline
Client Advisor (Online)
Gucci
11.2021 - 01.2025
Customer Service Aftersales Coordinator
Chanel
07.2012 - 08.2019
Service Center Coordinator cum Receptionist
Chopard
03.2009 - 09.2011
No Degree - PROF. DIPLOMA IN LEADERSHIP & PEOPLE MANAGEMENT
SSTC INSTITUTE PTE. LTD.
04.2001 -
Diploma - Computer Science
Informatics Private School
01.1997 - 01.1999
Certificate - Office Skills
Bishan ITE
GCE 'N' & 'O' Level - undefined
Naval Base Secondary School
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