Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Call OperatorService Center AssociateWork Type
Full TimeLocation Preference
On-SiteLocation: Singapore, SG
Open to relocation: Yes
Open To Work
Sarinah Binte Sirat
Singapore
Work Preference
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Guest Services Officer, Service Center
Shangri-la Rasa Sentosa Resort&Spa
Singapore
11.2023 - Current
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Provided accurate information on hotel amenities, local attractions, and transportation options for guests' convenience.
- Managed concierge services, making arrangements for dining, entertainment, and travel as requested by guests.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Assisting guests with inquiries and requests across various online platforms, including Kipsu, Service360, SABA, and email.
- Ensure prompt and effective response to emergency activations.
Guest Services Executive, F&B Server
ParkRoyal Collection Marina Singapore
11.2021 - 02.2023
- Salary: $2500
- Reason For Leaving: My child has several scheduled appointments at the hospital clinic, and I am required to accompany him.
Captain, Room Service
Holiday Inn Orchard City Centre
07.2019 - 11.2020
- Salary: $1700
- Reason For Leaving: Understaffed
F&B Server
Courtyard Marriot Novena
09.2017 - 07.2018
- Salary: $1600
- Reason For Leaving: Understaffed
Skills
- Guest relations
- Complaint handling
- Professional appearance
- Cross-cultural sensitivity
- Strong interpersonal skills
- Customer service
- Computer skills
- Verbal and written communication
- Data entry
- Data inputting
- Documentation and reporting
- Emergency response
- Teamwork
- Teamwork and collaboration
- Multitasking
- Customer satisfaction
- Active listening
- Phone and email etiquette
- Interpersonal skills
Education
PSLE -
Corporation Primary School
Boon Lay 01.1991 - 12.1996
N Level -
Juying Secondary School
Jurong West 01.1997 - 12.2000
Certificate in Office Skills -
ITE Clementi
Clementi 01.2001 - 12.2001
Quote
Judge a man by his questions rather than his answers.
Voltaire
Languages & Dialects
Spoken: English & Malay
Written: English & Malay
References
Ashley Lim, Assistant F&B Manager, +65 8428 6313, Years Known: 03
References
Ashley, Lim, Assistant F&B Manager, +65 8428 6313, Years Known: 01
Other Information 其他信息
- Do you have any physical disability, impairment or serious illness or have you recovered from any serious illness? NO
- Have you ever been convicted in a court of law? NO
- Have you been discharged from any employment? NO
- Have you been a declared bankrupt? NO
- What is your expected salary? S$ 2500
- What is the notice period for your current position? 1 month
Timeline
Guest Services Officer, Service Center
Shangri-la Rasa Sentosa Resort&Spa
11.2023 - Current
Guest Services Executive, F&B Server
ParkRoyal Collection Marina Singapore
11.2021 - 02.2023
Captain, Room Service
Holiday Inn Orchard City Centre
07.2019 - 11.2020
F&B Server
Courtyard Marriot Novena
09.2017 - 07.2018
Certificate in Office Skills -
ITE Clementi
01.2001 - 12.2001
N Level -
Juying Secondary School
01.1997 - 12.2000
PSLE -
Corporation Primary School
01.1991 - 12.1996