Work Preference
Overview
Work History
Skills
Education
Quote
Languages & Dialects
References
References
Other Information 其他信息
Timeline
Generic
Sarinah Binte Sirat
Open To Work

Sarinah Binte Sirat

Singapore

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Call OperatorService Center Associate

Work Type

Full Time

Location Preference

On-Site
Location: Singapore, SG
Open to relocation: Yes

Salary Range

$31000/yr - $40000/yr

Overview

9
9
years of professional experience
11
11
years of post-secondary education

Work History

Guest Services Officer, Service Center

Shangri-la Rasa Sentosa Resort&Spa
Singapore
11.2023 - Current
  • Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Provided accurate information on hotel amenities, local attractions, and transportation options for guests' convenience.
  • Managed concierge services, making arrangements for dining, entertainment, and travel as requested by guests.
  • Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
  • Assisting guests with inquiries and requests across various online platforms, including Kipsu, Service360, SABA, and email.
  • Ensure prompt and effective response to emergency activations.

Guest Services Executive, F&B Server

ParkRoyal Collection Marina Singapore
11.2021 - 02.2023
  • Salary: $2500
  • Reason For Leaving: My child has several scheduled appointments at the hospital clinic, and I am required to accompany him.

Captain, Room Service

Holiday Inn Orchard City Centre
07.2019 - 11.2020
  • Salary: $1700
  • Reason For Leaving: Understaffed

F&B Server

Courtyard Marriot Novena
09.2017 - 07.2018
  • Salary: $1600
  • Reason For Leaving: Understaffed

Skills

  • Guest relations
  • Complaint handling
  • Professional appearance
  • Cross-cultural sensitivity
  • Strong interpersonal skills
  • Customer service
  • Computer skills
  • Verbal and written communication
  • Data entry
  • Data inputting
  • Documentation and reporting
  • Emergency response
  • Teamwork
  • Teamwork and collaboration
  • Multitasking
  • Customer satisfaction
  • Active listening
  • Phone and email etiquette
  • Interpersonal skills

Education

PSLE -

Corporation Primary School
Boon Lay
01.1991 - 12.1996

N Level -

Juying Secondary School
Jurong West
01.1997 - 12.2000

Certificate in Office Skills -

ITE Clementi
Clementi
01.2001 - 12.2001

Quote

Judge a man by his questions rather than his answers.
Voltaire

Languages & Dialects

Spoken: English & Malay
Written: English & Malay

References

Ashley Lim, Assistant F&B Manager, +65 8428 6313, Years Known: 03

References

Ashley, Lim, Assistant F&B Manager, +65 8428 6313, Years Known: 01

Other Information 其他信息

  • Do you have any physical disability, impairment or serious illness or have you recovered from any serious illness? NO
  • Have you ever been convicted in a court of law? NO
  • Have you been discharged from any employment? NO
  • Have you been a declared bankrupt? NO
  • What is your expected salary? S$ 2500
  • What is the notice period for your current position? 1 month

Timeline

Guest Services Officer, Service Center

Shangri-la Rasa Sentosa Resort&Spa
11.2023 - Current

Guest Services Executive, F&B Server

ParkRoyal Collection Marina Singapore
11.2021 - 02.2023

Captain, Room Service

Holiday Inn Orchard City Centre
07.2019 - 11.2020

F&B Server

Courtyard Marriot Novena
09.2017 - 07.2018

Certificate in Office Skills -

ITE Clementi
01.2001 - 12.2001

N Level -

Juying Secondary School
01.1997 - 12.2000

PSLE -

Corporation Primary School
01.1991 - 12.1996
Sarinah Binte Sirat