SARINA BINTI NINWARI

• Coordinated shipment schedules to optimize freight movement and reduce delays.
• Developed customized freight schedules to accommodate unique client needs while maximizing transportation resources.
• Implemented tracking systems to provide real-time updates on shipment status, enhancing customer satisfaction levels.
• Coordinated shipments across multiple modes of transportation to ensure timely delivery and minimize disruptions.
• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
• Documentation import and export

WORKING AS FREE LANCE

F&B SERVICE, CASHIERING, KITCHEN CHEF ASSISTANT.

• Oversaw shipping operations ensuring timely dispatch of goods and adherence to safety regulations.
• Coordinated with logistics providers to optimize transportation routes and reduce costs.
• Managed inventory control processes, maintaining accurate stock levels and documentation.
• Negotiated competitive rates with carriers by leveraging strong industry relationships, contributing to bottom-line savings on transportation costs.
• Prepared shipping documents and invoices, processed payments, and fielded client questions.
• Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Oversaw daily operations, ensuring compliance with company policies and procedures.
• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
• Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
• Deployed driver daily deliveries schedule
• Prepare export shipping documents, included certificate eg. chamber, LC bank negotiation, customs permit, FTA cert, Form D, Form E

• Coordinated import and export documentation to ensure compliance with regulatory requirements.
• Managed logistics operations, optimizing shipping schedules to enhance delivery efficiency.
• Developed relationships with international suppliers and freight forwarders for improved service quality.
• Coordinated import and export of container for multiple clients, providing accuracy and timely delivery of import & export container released.
• Processed customs declarations and maintained records of customs documents.
• Increased on-time deliveries through close monitoring of shipment progress and proactive issue resolution.
• Reduced shipment delays with proactive communication between international suppliers and transportation partners.

• Developed knowledge base for customer service reps, reducing resolution time.
• Delivered exceptional customer service, addressing client inquiries promptly and professionally.
• Provided excellent customer service, addressing concerns promptly and courteously.
• Provided customer service, addressing customer booking and schedule of vessels.

• Greeted visitors and directed them to appropriate personnel, ensuring positive first impressions.
• Managed multi-line phone system, efficiently routing calls to relevant departments.
• Scheduled appointments and maintained calendar for office staff, optimizing time management.
• Assisted in maintaining office supplies inventory, coordinating orders as needed.
• Supported administrative tasks such as filing, data entry, and document preparation for meetings.