Summary
Overview
Work History
Education
Reading
Languages
Timeline
Generic

Sarifah Abu Alias Man

Summary

Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.

Overview

37
37
years of professional experience

Work History

Customer Service

Pserv
08.2013 - 10.2024
  • Managed customer service operations, including taking orders and resolving complaints.

Administrative Assistant

Mim 7S Trading
09.1998 - 09.2006
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Front Desk Receptionist

Cairnhill Hotel
01.1988 - 12.1994

Education

N Level -

Chestnut Drive Secondary School
Singapore
12.1987

PSLE -

Jalan Teck Whye Primary School
Singapore
12.1983

Reading

Motivation books

Languages

English
Advanced (C1)

Timeline

Customer Service

Pserv
08.2013 - 10.2024

Administrative Assistant

Mim 7S Trading
09.1998 - 09.2006

Front Desk Receptionist

Cairnhill Hotel
01.1988 - 12.1994

N Level -

Chestnut Drive Secondary School

PSLE -

Jalan Teck Whye Primary School

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Sarifah Abu Alias Man