SARGUNESHWARA SUBRAMANIAM
Summary
IT executive with 5+ years of experience in the financial services and technology industries Proven ability to provide technical support and manage IT infrastructure in fast-paced and demanding environments Expertise in Windows Active Directory, Windows Server, VMware ESXi, Office 365, SCCM, and Azure Strong analytical and problem-solving skills with a focus on continuous improvement
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Analyst
HCL Pte Ltd (Deutsche Bank)
01.2022 - Current
- Technical support for C-suite executives, traders, PMs, and board members for in-house and market data applications in a fast-paced trading floor environment
- Managed IT accounts, such as BES/Good/Mobile Iron accounts, Turrets/Cisco/Avaya, Blackberries, iPhones/Smartphones, and Tablets/IPADs
- Provided 24/7 support to over 100 traders and brokers, ensuring the smooth operation of all trading systems
- Developed and implemented new IT procedures and standards to improve efficiency and security
- Resolved 90% of all trading floor IT tickets within 24 hours, exceeding SLA requirements
- Successfully migrated the trading floor to a new operating system and network infrastructure
- I worked with business stakeholders to develop and implement a new Azure Autopilot project to manage the lifecycle of trading floor devices, from deployment to retirement
- Managed and deployed iOS devices under Azure DEP management
- Developed and implemented new IT solutions to improve trading floor efficiency and productivity
- Set up, managed, and deployed DR machines for traders onsite as a project, ensuring that traders have uninterrupted access to their applications and data in the event of a disaster.
- Participated in internal audits regarding quality management systems.
IT Executive
UIC Technologies Group
08.2018 - 12.2021
- Outsourced to Analog Devices
- Managing server’s maintenance, replacement and services Server’s (Windows Servers 2012 and Above)
- Configuring switches and routers
- Managing backup and restoration
- Basic SAP troubleshooting
- Office 365 and AD administrative works
- SCCM management (machine deployment and server management)
- Hardware deployment and replacement, managing and tracking assets
- L3 User and VIP/VVIP support
- Print server management (setup, configuration and deployment)
- UPS management and servicing
- Managing vendors
- I worked closely with vendors and technology partners on integrations, infrastructure, and enterprise solutions.
- Resolved workflow issues to optimize team productivity and improve delivery times.
Desktop Engineer
Goldtech Resources Pte Ltd (PSA Corporation Limited)
08.2017 - 08.2018
- Client’s site (PSA Corporate)
- Provided 2nd level support to Users and VIP/VVIP
- Troubleshoot Desktops & Laptops
- Updating and patching windows 7/8/10
- SCCM Deployment
- Roll out/migration major migration to office 365
- managed the setup and maintenance of workspace management solutions such as Office Suite and other PSA-related applications.
- Configure VoIP phones according to company standards.
- Troubleshoot problems or issues with desktops and laptops.
Infrastructure Engineer
CEVA Logistics Limited (Genesis Network)
08.2015 - 08.2017
- Provided 3rd level support for customers (VIP and VVIP)
- Site support at client’s branches (onsite and remotely)
- Hardware replacement and maintenance
- Manage hardware, equipment and asset stacking
- Provide user-end Support
- Troubleshoot and Upgrade desktop managed servers
- Built, configured, and setup workstations, laptops, desktops and Mobile devices
- Troubleshoot software and Applications
- Troubleshoot desktops, laptops, Printers and Mobile devices
- Troubleshoot, configure and setup RF Scanners and Label Printers
- Setup New Servers and UPS
- Manage, restore, and backup User data (desktops and servers)
- Knowledge of MS office, LAN/WAN (firewall), Unix/Windows Servers, AD and FTP, and TCP/IP
- Managing Active Directory
Roving Engineer
Ministry Of Education & SSOE (NCS Pte Ltd)
05.2014 - 10.2015
- Provide 2st level Technical Support (Teachers/HODs)
- Principal)
- Updating systems and Software’s
- Arranging and preparing Com labs for student use and exams
- Helping Students, Teachers and Principals with Technical issues
- Performed preventative maintenance to keep tools and equipment functional.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Auxiliary Police Officers (Armed)
SIngapore Prison Service (Aetos Security)
01.2010 - 11.2011
- Escorting inmates
- Patrolling prison surrounding
- Conducting security check on inmates
- Reporting situations to senior & higher-ranking officers
- Prepared and submitted incident reports regarding police activities and investigations.
- Confronted and resolved emergency and non-emergency situations.
- Participated in continuous firearms proficiency, defensive driving, and arrest technique training.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Checked vehicle equipment for proper functioning prior to use.
Warehouse Assistant
Focus Network Agencies
04.2008 - 11.2009
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Education
Diploma - Information Technology
Kaplan Higher Education Academy
Singapore12.2013
Sijil Pelajaran Malaysia (SPM)
Malaysia12.2007
Skills
MS Windows Server 2003/2008/2012 R2
MS Active Directory, TCP/IP, DHCP, DNS, IIS, DFS Group Policy, PowerShell Scripting and Print Server
MS Exchange Server 2003/2007/2010/2013
MS SQL Server 2005 R2/ 2012
MS SharePoint Server 2007/2010
MS System Center Configuration Manager 2008/2012
MS System Center Service Manager 2012
MS Project Professional Cloud
MS Office 365
MS Azure
Azure Virtualization
VMware ESXi
XenApp
Citrix Cloud
Powershell Infrastructure Tool
ManageEngine Event log Management
ServiceNow
Jira
server and Storage Technologies
infrastructure setup and management
Cloud Solutions (Azure,AWS)
ITIL Framework
Vendor Management
Technical Writing (KB)
Powershell Scripting
Team Management and resource all Risk Management Stakeholder engagement
Pre-Sales, Consulting Training
Accomplishments
- Technical support for C-suite executives, traders, PMs, and board members in a fast-paced trading floor environment.
- Successfully migrated the trading floor to a new operating system and network infrastructure.
- Developed and implemented a new Azure Autopilot project to manage the lifecycle of trading floor devices, from deployment to retirement.
- Managed and deployed iOS devices under Azure DEP management.
- Developed and implemented new IT solutions to improve trading floor efficiency and productivity.
- Set up, managed, and deployed DR machines for traders at onsite as a project, ensuring that traders have uninterrupted access to their applications and data in the event of a disaster.
- Managed AD User management, GPO and file server access management.
- Resolved 90% of all trading floor IT tickets within 24 hours, exceeding SLA requirements.
- Installed, Configured and Maintenance of Windows Deployment Server with Windows 2016& 2019
- Provided technical review of existing implementations and administrative practices (account and network administration, GPOs, OUs, DNS, etc.)
- Administers Users, Group and Computer objects and create Group Policy using Group Policy Management Console.
- Having good exposure in VMware ESXi 6.5, VSphere Client & V-Center Server.
- Managed and evaluated vendors.
Certification
- WSQ In Armed Security Operations - 2011
- WSQ in Security Operations - 2011
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Tamil
Upper intermediate (B2)
Timeline
IT Analyst
HCL Pte Ltd (Deutsche Bank)
01.2022 - Current
IT Executive
UIC Technologies Group
08.2018 - 12.2021
Desktop Engineer
Goldtech Resources Pte Ltd (PSA Corporation Limited)
08.2017 - 08.2018
Infrastructure Engineer
CEVA Logistics Limited (Genesis Network)
08.2015 - 08.2017
Roving Engineer
Ministry Of Education & SSOE (NCS Pte Ltd)
05.2014 - 10.2015
Auxiliary Police Officers (Armed)
SIngapore Prison Service (Aetos Security)
01.2010 - 11.2011
Warehouse Assistant
Focus Network Agencies
04.2008 - 11.2009
Diploma - Information Technology
Kaplan Higher Education Academy
Sijil Pelajaran Malaysia (SPM)
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