Sarenjeet Kaur
Singapore
Summary
Retail Sales Manager with twenty-six years of customer service experience to form better relationships with both internal sales partners and external customers while working to achieve or exceed revenue goals and company objectives. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
Work History
Retail Operations Manager
House Of AnLi Pte Ltd
03.2021 - Current
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
- Boosted overall sales performance by identifying opportunities for improvement and implementing targeted sales strategies.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Coordinated promotional events to generate increased foot traffic into the store, driving higher sales revenue.
- Optimized store layout for better product visibility, leading to increased cross-selling opportunities and higher average transaction values.
- Set performance goals for each department within the store to ensure alignment with overall business objectives.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Operations Manager
LUMINE Singapore
- 10.2024
- The store manager is responsible for the overall management of the store to ensure profitability, brand recognition, team development, superior customer service, to support Regional development and ongoing projects, to provide operational, administrative and project support for Regions.
Store Manager
Singapore Changi Airport Terminal 3 (Marc O'Polo)
11.2024 - 08.2024
- To improve brand image presentation at retail, working towards achieving sales targets by exploiting opportunities to further enhancing customer service, increase customer satisfaction and ensure continued retail business growth
- Manage, motivate staff and improve retail management efficiency and effectiveness.
Store Manager
Agent Provocateur
- 03.2024
- The store manager is responsible for the overall management of the store to ensure profitability, brand recognition, team development, superior customer service, to support Regional development and ongoing projects, to provide operational, administrative and project support for Regions.
Store Manager
Anne Fontaine
09.2024 - 03.2024
- K.P.I (Key Performance Indicators): Achieves monthly and seasonal store goals, contributes to low shrinkage percentage, achieves goals in relation to company ratios, achieves high customer capture rate and consistently increases client base, contributes to all productivity charts with goals and review results, helps to complete monthly recaps to communicate business trends and needs, contributes to the overall sales results of the store.
Store Manager
Tellon International Pte. Ltd. (NAFNAF)
04.2007 - 10.2008
- To improve brand image presentation at retail, working towards achieving sales targets by exploiting opportunities to further enhancing customer service, increase customer satisfaction and ensure continued retail business growth
- Manage, motivate staff and improve retail management efficiency and effectiveness.
Assistant Store Manager
WingTai Clothing Pte. Ltd. (WAREHOUSE)
09.2005 - 04.2007
- Assisted the District Operation Manager in sales generation, operations, and personnel functions of the store to ensure maximum profitability and compliance with Company procedures.
Customer Service Officer
Encore Gourmet (Canada/Montreal)
01.2003 - 07.2005
- Oversaw and clarified customer inquiries, complaints, orders and delivery orders
- Assisted in managing company accounts, data entry and other administrative work.
Customer Service Agent
Singapore Airport Terminal Services (SATS)
03.1995 - 12.2002
- Managed arrival and departure of flights, reports on mishandled or damaged baggages
- Clarified customers' inquiries and complaints.
Education
Diploma in Child Day Care Management -
Thomson Education Direct
GCE O'Level Certificate -
Skills
- Staff Management
- Recruitment and Retention
- Assignment Delegation
- Retail Management
- Sales Development
- Retail Merchandising
- Inventory Control
- Display Creation
- Personnel Training and Development
- Store Planning
Accomplishments
- Letter Of Thanks, 07/2010
- Work Effectively In The Retail Environment, Lend Lease Retail Pte.Ltd, 10/2009
- VivoCity Service Excellent Training Programme, The Singapore Retail Academy, 03/2008
- Provide Gems Service, The Retail Academy of Singapore, 03/2008
- Customer Service Ambassador, Wing Tai Clothing Pte Ltd, 10/2006
- Statement Of Attainment-Interact With Customers, Wing Tai Retail Pte Ltd, 07/2006
- Statement Of Attainment-Maintain Safety And Security, Wing Tai Retail Pte Ltd, 07/2006
- Statement Of Attainment-Perform Point Of Sale Operations, Wing Tai Retail Pte Ltd, 07/2006
- Nominated for Tourism Awards, 05/2006
- Statement Of Attainment-Sell Products And Services, Wing Tai Retail Pte Ltd, 11/2005
continuing education
- Leading Customer Centric Initiative Course, 10/2006
- Customer Centric Initiative Mindset Change Course, 06/2006
- Singapore 2006 Customer Service Training Programme, 05/2006, Introduction to Singapore 2006-Events & Visitors, Promote Tourism, Provide Gems Service
- Basic Communication Course, 03/2006
- Leadership Training Course, 02/2006
- Selling Skills Course, 11/2005
- Customer Service Course, 10/2005
character profile
- A consistent worker and a great team player
- Have an outgoing personality, a positive mindset and good working attitude
- Results and sales driven
- Proactive, mind set on operational excellence with supreme attention to details
- Able to multitask in all aspects of business operations
- Comfortable working in a high-paced, demanding environment
- People's person
- Agile, communicative and active
- No lateness & MC
nric
S7621231G
ethnic group
Sikh
personal information
- Age: 47
- Expected Salary: Open For Discussion
- Date of Birth: 07/16/76
- Gender: Female
- Nationality: Singaporean
Timeline
Store Manager
Singapore Changi Airport Terminal 3 (Marc O'Polo)
11.2024 - 08.2024
Store Manager
Anne Fontaine
09.2024 - 03.2024
Retail Operations Manager
House Of AnLi Pte Ltd
03.2021 - Current
Store Manager
Tellon International Pte. Ltd. (NAFNAF)
04.2007 - 10.2008
Assistant Store Manager
WingTai Clothing Pte. Ltd. (WAREHOUSE)
09.2005 - 04.2007
Customer Service Officer
Encore Gourmet (Canada/Montreal)
01.2003 - 07.2005
Customer Service Agent
Singapore Airport Terminal Services (SATS)
03.1995 - 12.2002
Operations Manager
LUMINE Singapore
- 10.2024
Store Manager
Agent Provocateur
- 03.2024
Diploma in Child Day Care Management -
Thomson Education Direct
GCE O'Level Certificate -
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