SARAVANA RAO Sara
Customer Service( Customer Care Executive )
Summary
Dedicated and personable concierge member with over eight years of experience providing top notch customer service on international companies. Skilled in ensuring passenger safety and comfort while maintaining a calm and professional demeanor in high pressure situations.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Concierge
The Clementi Mall
- Delivered high quality customer service as the first point of contact.
- Assisted in mall events and promotions to boost customer engagement.
- Supported marketing initiatives and represented the brand to clients.
- Resolved customer inquiries promptly, ensuring satisfaction.
- Coordinated with teams to improve communication and client experience.
- Handled emergency and crisis situations effectively.
Marketing Communication & Customer Service
Straits Retail Property Management Services
01.2024 - Current
- Delivered high quality customer service as the first point of contact.
- Assisted in mall events and promotions to boost customer engagement.
- Supported marketing initiatives and represented the brand to clients.
- Resolved customer inquiries promptly, ensuring satisfaction.
- Coordinated with teams to improve communication and client experience.
- Handled emergency and crisis situations effectively.
Concierge
JLL / Excellent Security & Safety Pte Ltd
01.2018 - 10.2024
- Assisted customers with inquiries and resolved complaints in a timely manner.
- Maintained a positive and professional attitude, contributing to high customer satisfaction ratings.
- Trained new employees in customer service protocols and procedures.
- Managed registration for over 500 tenants and visitors daily, improving efficiency by 20%.
- Oversaw building facilities, coordinating with maintenance teams to ensure optimal functionality and tenant satisfaction.
- Implemented a new feedback system, increasing tenant satisfaction scores by 15%.
- Conducted CPR and AED training sessions for staff.
Customer Service Representative
Aeon Wellness @ Aeon
12.2016 - 12.2017
- Efficiently handled customer payments, reducing transaction errors by 30%.
- Managed customer feedback, resolving issues promptly and maintaining a customer satisfaction rate of 90%.
- Administered the mall’s digital platform and hotline, streamlining customer service processes.
- Assisted brands with product promotion andcustomer engagementExplained product features clearly to customersSupported sales operations and daily reportingGained strong communication and interpersonalskill
Education
Professional Diploma - Business Operations and Management
Universiti Teknologi Malaysia
SPM -
SMK Kota Masai
01.2012
Skills
Customer Services: Exceptional ability to manage customer relationships and resolve issues
Bookings/Reservations: Proficient in managing booking systems and ensuring client satisfaction
Multitasking and Efficiency: Skilled at handling multiple tasks simultaneously with high efficiency
Communication: Strong verbal and written communication skills in English and Malay
Computer Literacy: Proficient in Microsoft Office Suite
Quality Management System (QMS)CanvaPhoto & Video Editing
Canva
Certification
First Aid Certification
Professional Skills
- Administrative & Office Support
- Operations CoordinationCustomer Service (B2B & B2C)
- Data Entry & Documentation
- Order Processing & Follow-up
- Email & Client Communication
- Microsoft Word, Excel, GoogleDocs
- First Aid and Emergency Response
REFERENCES
Miss Angeline Long ( Manager )
+6591062096
angeline.long@theelegantgroup.com
Timeline
Certificate of Participation (CAREGIVING & COMMUNITY MENTAL HEALTH DIVISION AGENCY FOR INTEGRATED CARE)
03-2025
Marketing Communication & Customer Service
Straits Retail Property Management Services
01.2024 - Current
Concierge
JLL / Excellent Security & Safety Pte Ltd
01.2018 - 10.2024
Customer Service Representative
Aeon Wellness @ Aeon
12.2016 - 12.2017
Concierge
The Clementi Mall
Professional Diploma - Business Operations and Management
Universiti Teknologi Malaysia
SPM -
SMK Kota Masai