SARAVANAN SARAN
Batu Caves
Summary
A highly adaptable and detail-oriented professional with extensive experience in customer service, logistics, and content moderation. Skilled in delivering exceptional customer support, resolving conflicts, and ensuring client satisfaction through effective communication and problem-solving. Proven track record in logistics management, streamlining operations, optimizing supply chains, and ensuring timely delivery of goods. Adept at maintaining quality standards in content moderation, with a strong focus on accuracy, cultural sensitivity, and adherence to guidelines. A proactive and solution-driven individual, dedicated to improving processes and delivering high-quality results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Senior Content Moderator
Bytedance Precision
01.2020 - Current
- Company Overview: Industry: Entertainment / Media, Specialization: IT/Computer - Software, Website: [Not provided]
- -Responsible for evaluating online tiktok videos content in conjunction with policy
- -Visually navigate and review images and text-based content through internally developed applications or client tools as appropriate
- -Participate in meetings to discuss findings and ongoing recommendations
- -Maintain high quality deliverables in daily workflow
- -Review videos per unit of time
- -Ensure legal compliance and safety of content uploaded
- Industry: Entertainment / Media, Specialization: IT/Computer - Software, Website: [Not provided]
Customer Relation Specialist
Agility Logistics Sdn Bhd
12.2016 - 05.2019
- Company Overview: Industry: Transportation / Logistics, Specialization: Logistics/Supply Chain, Website: [Not provided]
- Acts as key contact for allocated customers
- Accepts and processes orders for handover to Operations
- Stays informed on shipment and exception status for allocated customers
- Proactively informs customer on shipment status and exceptions
- Provides spot quotations and performs up- and cross-selling on inbound customer calls
- Passes on leads to Sales
- Handles customer inquiries
- Handles customer requests with regard to Go Green topics
- Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
- Acts as first contact point for customer claims for notification and reception of claims and respective document collection
- Liaise with factory Order Administration, Origin FGI hub provider and appointed forwarding agent to ensure smooth transfer of factory shipments to various WD VMI & DC hubs
- Resolve any customs issues that preventing the shipment to deliver to WD VMI & DC hubs
- Follow up closely with appointed freight forwarding agent on all Logistics and destination customs requirements
- Analytical ability to do proactive decision/planning to ensure shipment deliver on time
- To make a good judgment or decision to ship the best method to VMI hub in the event of making the urgent shipment
- Maintain close interaction with APAC VMI & DC hubs
- Hilite to Corporate any delivery issues that preventing shipment deliver on time
- Works on assignments and special projects relating to Import and Export activities as assigned by APAC Logistics manager
- Basic attributes include a self-starting individual with high motivation and work ethic
- Must be multi-task oriented and flexible to assist in a variety of tasks and relate easily with all levels of personnel and customers
- Industry: Transportation / Logistics, Specialization: Logistics/Supply Chain, Website: [Not provided]
Customer Service Executive
Beaubelle Worldwide Sdn Bhd
06.2011 - 11.2016
- Company Overview: Industry: Grooming / Beauty / Fitness, Specialization: Customer Service, Website: [Not provided]
- - Handle inbound call from local and international client
- - Order processing; issue Performa Invoice, Tax Invoice, Delivery Order, Shipping Invoice & Packing List for local & international dealer
- - Co-ordinate with warehouse & forwarder on logistics matter
- - Generate Daily & Monthly Sales Report for sales team
- - Update from time to time on price changes to the entire sales team
- - Keep proper & update filling of all sales documents
- - Update SOP, stock level & ETD for out-of-stock items for sales team reference
- - Handle International on-line purchase & arrange mail order delivery
- - Arrange accommodation, transport, flight booking & sight-seeing for International client / delegates upon their visit to our office
- - Co-ordinate with dispatch for local delivery
- - Attend to all billing related matters for Beaubelle Academy (Student Purchase) & 2 Day Spa (Ikano & Starhill)
- - Flight booking for bosses when they are flying overseas
- Industry: Grooming / Beauty / Fitness, Specialization: Customer Service, Website: [Not provided]
Telemarketing
startek aegis bpo malaysia
12.2008 - 05.2011
- Company Overview: Industry: Call Center / IT-Enabled Services / BPO, Specialization: Customer Service, Website: [Not provided]
- Sales and marketing representatives
- Sell directly for some telephone
- Required to call people from a long list of names
- Confirming orders placed with field representatives
- Conducting marketing surveys to find sales prospects
- Industry: Call Center / IT-Enabled Services / BPO, Specialization: Customer Service, Website: [Not provided]
Technical Support Executive
Scicom (MSC) Berhad
02.2007 - 08.2008
- Company Overview: Industry: Call Center / IT-Enabled Services / BPO, Specialization: Customer Service, Website: [Not provided]
- Answers customer questions and investigates and corrects errors, following customer and establishment records, and using calculator or computer
- Help customer reconnection / disconnection/dismantle/relocation etc
- Industry: Call Center / IT-Enabled Services / BPO, Specialization: Customer Service, Website: [Not provided]
Education
SPM - Arts
SMK Seri Selayang
01.2006
Skills
Problem-solving: Quickly resolving issues related to shipping, delays, or damaged goods
Time management: Coordinating schedules and deliveries to meet deadlines
Critical thinking: Assessing context to make judgment calls on borderline cases
Communication skills: Providing clear feedback and explanations for content removal or account actions
Multitasking: Handling multiple inquiries or tasks simultaneously while maintaining high service quality
Active listening: Understanding customer concerns to provide tailored solutions
Additional Information
MYR 4,000, Anywhere in Singapore, Johor, Kuala Lumpur, Microsoft Excel—Intermediate, Microsoft Word—Advanced, Good team player
Languages
Tamil
English
Bahasa Malaysia
Telephone
+60, 1133443731
Salary
MYR 4,000
Personal Information
- Age: 33
- Expected Salary: MYR 4,000
- Gender: Male
Timeline
Senior Content Moderator
Bytedance Precision
01.2020 - Current
Customer Relation Specialist
Agility Logistics Sdn Bhd
12.2016 - 05.2019
Customer Service Executive
Beaubelle Worldwide Sdn Bhd
06.2011 - 11.2016
Telemarketing
startek aegis bpo malaysia
12.2008 - 05.2011
Technical Support Executive
Scicom (MSC) Berhad
02.2007 - 08.2008
SPM - Arts
SMK Seri Selayang
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