Saratha Jaya Kumar

Recruitment and Orientation

• Developed and implemented targeted recruitment strategies that increased freelance nurse and healthcare assistant hires by 92% year-over-year through optimizing job postings across multiple platforms
• Managed the end-to-end recruitment process for healthcare professionals
• Conducted initial screenings over more than 400 candidates to ensure candidate qualifications aligned with job requirements, reducing time-to-interview by approximately 4.81% to 7.21%
• Coordinated over 100 interviews per year, facilitating scheduling, communication, and logistics between candidates and hiring managers, which streamlined the interview process and improved candidate experience
• Utilized analytics tools to track recruitment metrics, presenting quarterly reports on key performance indicators
• Designed and implemented a digital onboarding program that streamlined the integration of new hires into our clinical teams, achieving 2.31% efficiency in time savings
• Maintain and update the onboarding materials, ensuring it reflect the latest policy changes, workplace safety protocols, and code of conduct

Engagement

• Design and implement surveys to gather quantitative data on healthcare professionals work experience
• Conduct focus group discussions with healthcare professionals to delve deeper into their experience and gather qualitative insights
• Work alongside upper management to work on initiatives and improvements based on feedback gathered

Training and Development

• Support the planning and execution of educational and professional webinars and workshops, specifically dementia care and palliative care for elderly, tailored to the needs of our healthcare professionals, contributing to enhancing the quality of services provided by our professionals
• Enroll our full-time healthcare assistants and nurses for refresher training course such as Basic Cardiac Life Support and Automated External Defibrillator and Compassionate Discharge

Staff Work Experience

• Spearheaded the organization of key internal and community events, including Nurses’ Day, Labor Day, and Community Care Day celebrations
• Successfully coordinated logistics, venue, catering, and programming for events
• Utilized multiple communication platforms, including email, and internal messaging applications, to promote events and engage participants

Database Management

• Designed and implemented a comprehensive database system to manage critical data of healthcare professionals, including practicing license numbers, license start and end dates, and certification numbers. This ensured streamlined data management, and supported timely compliance with healthcare regulations
• Collaborated closely with the Audit Team to facilitate quarterly audits of the database, ensuring data integrity and supporting compliance with audit standards
• Safeguard database integrity by upholding strict confidentiality measures and adhering meticulously to data protection regulations, ensuring secure handling of sensitive information at all times

Administrative Support

• Efficiently managed the procurement process for all office supplies, pantry items, and office equipment, overseeing a budget of $10,000 annually
• Provided key support to clinical operations by efficiently managing nurse schedules for the Mobile Inpatient Care project, ensuring optimal staffing levels and smooth project execution
• Served as the primary contact for nurse inquiries, including application support and payout discrepancies, delivering prompt and effective assistance to ensure resolution and maintain satisfaction
• Actively facilitated stock taking of consumables, assisting in the reconciliation of discrepancies to maintain accurate inventory records and ensure operational efficiency

Individual Counselling

• Delivered one-on-one counselling sessions to 13 students, presenting a range of concerns, including academic challenges, anger management, stress and self-esteem concerns
• Applied evidence-based therapeutic approaches such as cognitive behavioural therapy and solution-focused brief therapy
• Skillfully performed detailed case conceptualizations, integrating theoretical knowledge and clinical assessment findings to construct tailored treatment plans. These plans addressed the specific psychological needs of each client, facilitating targeted interventions and fostering measurable progress
• Regularly assess student progress through structured evaluation techniques, adjusting therapeutic strategies as necessary to maximize effectiveness and support student development
• Receive supervision and feedback from individual and group supervisor to support continuous professional development and growth
• Maintained a reflective journal to document detailed observations, therapeutic insights, and personal growth, promoting a reflective practice that enhances therapy effectiveness and personal development

Documentation and Record-Keeping

• Maintained meticulous and confidential records of all counseling sessions, assessments, and interventions, ensuring data integrity and privacy
• Adhered strictly to ethical guidelines, legal requirements, and institutional policies regarding confidentiality and data protection, safeguarding student information and ensuring compliance across all counseling activities
• Prepared detailed reports and case summaries for clinical supervision

• Collaborated closely with external government agencies such as the Ministry of Health (MOH) and the Ministry of National Development (MND) to facilitate home swab operations in residences and government quarantine facilities, ensuring compliance and operational efficiency
• Maintained a comprehensive database to monitor the availability, skills, and concerns of swab personnel, optimizing resource allocation and significantly enhancing operational response capabilities
• Developed and delivered detailed reports to the Ministry of Health (MOH), providing critical data insights to support strategic decision-making and operational improvements
• Ensured smooth operations by orchestrating the coordination between clients and swabbers, including verifying client details and addressing on-the-ground inquiries, thereby enhancing service delivery and client satisfaction
• Supported the Home Recovery Programme by managing medication dispensation and coordinating patient communications regarding delivery details, contributing to the program’s success and patient wellbeing

• Actively advocated for and raised awareness on behalf of society's less fortunate, effectively amplifying the mission and impact of the organization through strategic outreach and engagement
• Oversaw and directed multiple fundraising campaigns and events, successfully generating resources and donations for the organization, thereby enhancing its ability to meet and exceed its goals
• Strategically expanded the donor base by securing commitments from over 50 new recurring donors, leveraging targeted outreach campaigns and personalized engagement strategies
• This initiative not only increased stable funding streams but also strengthened long-term support for ongoing and future projects
• Delivered comprehensive training programs for new hires focused on product knowledge, brand awareness, and effective sales pitching
• Tailored training sessions enhanced the newcomers' understanding and proficiency, significantly improving their ability to communicate value propositions and achieve sales targets within their first quarter.

Subjects Taught: English, Math and Science

Teaching Experience: Primary School Students, Ages 7 to 12 years old

• Developed and implemented adaptive teaching strategies and customized instructional materials to accommodate diverse student needs and learning styles, enhancing engagement and academic achievement
• Proactively communicated with parents about their children’s academic progress and areas needing improvement, fostering strong relationships and ongoing collaboration to support student success
• Assisted in the preparation and timely submission of detailed reports, ensuring accuracy and consistency in tracking student performance and educational outcomes
• Supported the development and execution of educational programs and initiatives, contributing to curriculum planning and the optimization of teaching resources
• Maintained meticulous file systems and student records, ensuring data accuracy and easy access while complying with privacy standards and administrative requirements
• Efficiently managed and coordinated the rescheduling of makeup lessons, demonstrating exceptional organizational skills and flexibility
• Communicated effectively with students and parents to ensure seamless arrangement of alternative class times, minimizing disruptions and maintaining educational continuity

• Conducted extensive research and data analysis on social entrepreneurship trends, contributing to influential publications and proposals
• Assisted in the production of marketing materials and the organization of seminars, enhancing outreach and engagement
• Played a crucial role in the production of compelling marketing materials, from brochures to digital content, which effectively communicated the brand's mission and attracted a wider audience
• Coordinated the logistics and planning of educational seminars, significantly boosting participant engagement and enhancing the organization's community presence