Saraswathy Pratab
Summary
Independent and reliable individual with over a decade of professional experience.
Keen to learn and pick up new skills when presented with opportunity.
Highly organized as well as meticulous and able to work well both on individual initiative as well as part of a team.
Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Assistant Manager Revenue and Reservation
The Bus Collective
08.2023 - 10.2023
- Created rate plans and setting up online platforms.
- Liaise with local travel agents for contracted room rates.
- Provided customers with information about availability and pricing.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Worked closely with front desk to achieve full occupancy of property.
- Implement revenue management strategies and processes in the Hotel in order to optimize and maximize its revenue.
- Oversee revenue management and distribution strategy of the hotel and manage the day to day field operations. Conduct daily pick-up analysis, strategy adjustments and reporting.
- Perform competitive benchmark studies and follow market trends. Create and develop pricing strategies in conjunction with the individuality of each hotel. Provide a weekly dynamic forecast of expected results, variances and budget comparisons.
- Manage and oversee strategy for all third party distribution.
- Responsible for assessing, analyzing and pricing group business strategies.
- Prepare an outline for and support the annual revenue budget process.
- Analyze overall monthly hotel performance and provide the summary report with recommendations to improve long-term strategies.
- Ensuring all related systems are configured correctly, validated and working to full capacity.
- Responsible for best practice standards including competitor analysis, environmental scanning, market modelling, distribution yield management, inventory availability by channel, pricing control and new pricing concepts.
- Evaluate performance of distribution partners and contracted rates (Online Travel Agents, FIT, Tour Operator, Corporate, Consortia, Crew, Groups and more..)
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Regular reservation tasks as other past jobs.
Senior Reservation Executive
Hotel Clover Group
09.2016 - 07.2021
- Handling and managing reservations process through various communication platforms
- Monitor room sales and improve sales technique
- Handle inquiries and obtain correct information regarding details of reservation
- Confirm and process reservation requests
- Ensure all information pertaining to reservations are properly taken and entered into the system
- Keep up-to-date rooms available for sale and any changes in hotel room rates
- Help maximize room sales by up-selling to a higher category
- Maintain and update all room reservation transactions, room inventory
- Handle group bookings as well as end to end reservations processes
- Preparing expected arrival lists for front office use
- Work closely with Sales and Front Desk and other departments, to ensure guest requirements are met
- Provide quotation for company enquiries and potential guests
- Responding to queries via email and tele-communication
- Commission checks for OTA/TA billing
- Perform any other duties as assigned by management
Senior Reservation Executive
The Scarlet Hotel
09.2014 - 07.2016
- Administering front desk operations such as concierge and guest services
- Handling check-in and check-out and transaction processes
- Handling and managing reservations process through various communication platforms
- Monitor room sales and improve sales technique
- Handle inquiries and obtain correct information regarding details of reservation
- Confirm and process reservation requests
- Ensure all information pertaining to reservations are properly taken and entered into the system
- Keep up-to-date rooms available for sale and any changes in hotel room rates
- Help maximize room sales by up-selling to a higher category
- Maintain and update all room reservation transactions, room inventory
- Handle group bookings as well as end to end reservations processes
- Check arrival list for next day arrival bookings
- Work closely with Sales and Front Desk and other departments, to ensure guest requirements are met
- Handle enquiries via email or tele-communication
- Commission checks for OTA/TA billing
- Perform any other duties as assigned by management
Guest Service cum Reservation Executive
The Ardennes
02.2013 - 05.2014
- Administering front desk operations such as concierge and guest services
- Handling check-in and check-out and transaction processes
- Handling and managing reservations process through various communication platforms
- Monitor room sales and improve sales technique
- Handle inquiries and obtain correct information regarding details of reservation
- Confirm and process reservation requests
- Ensure all information pertaining to reservations are properly taken and entered into the system
- Keep up-to-date rooms available for sale and any changes in hotel room rates
- Help maximize room sales by up-selling to a higher category
- Maintain and update all room reservation transactions, room inventory
- Handle group bookings as well as end to end reservations processes
- Check arrival list for next day arrival bookings
- Work closely with Sales and Front Desk and other departments, to ensure guest requirements are met
- Handle enquiries via email or tele-communication
- Commission checks for OTA/TA billing
- Perform any other duties as assigned by management
Customer Service Agent
Goldin Pte Ltd
10.2009 - 02.2013
- Meeting passenger services
- Provide GEM service to passengers in need and disabled Mother with infants 2) Unaccompanied minors 3) Medical cases 4) Wheelchair bound 5)
- Hearing-impaired and visually impaired
- VIP arrival and departures
Admin cum Sales Executive
Apex5
04.2008 - 07.2009
- Handling of accounts and quotations
- Handling of calls and liaising with customers
- Preparation of documentations for delivery driver
- Stock-takes
- Organising an event
- Sales promoter
Education
Diploma - Psychology
Kaplan Institute
SingaporeYuying Secondary School
Singapore12.2007
Punggol Primary School
Singapore12.2001
Skills
- Meticulous attention to detail
- Staff Supervision
- Business Planning
- Team Motivation
- Independent
- Committed
- Responsible
- Highly organized and efficient
- Honest and Reliable
- Eager to learn
- Guest Service
- Patience and Focused
- Results Oriented
- Reservations and Revenue
- Inventory
- Microsoft Office
- Microsoft Outlook
- Microsoft Office Word
Timeline
Assistant Manager Revenue and Reservation
The Bus Collective
08.2023 - 10.2023
Senior Reservation Executive
Hotel Clover Group
09.2016 - 07.2021
Senior Reservation Executive
The Scarlet Hotel
09.2014 - 07.2016
Guest Service cum Reservation Executive
The Ardennes
02.2013 - 05.2014
Customer Service Agent
Goldin Pte Ltd
10.2009 - 02.2013
Admin cum Sales Executive
Apex5
04.2008 - 07.2009
Diploma - Psychology
Kaplan Institute
Yuying Secondary School
Punggol Primary School
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