Saranya Balakrishnan Saraswathi
Summary
Proven educator and retail professional with a track record of enhancing student academic growth and boosting retail sales at Littlearth Market. Excelled in multitasking and customer assistance, achieving significant improvements in classroom engagement and store performance. Skilled in Microsoft applications and POS system operation, adept at fostering positive relationships and driving results through patience, empathy, and technological proficiency. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
10
10
years of professional experience
Work History
Retail Assistant
Littlearth Market
02.2023 - 10.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Worked with loss prevention in monitoring shopper behavior.
Secondary School Science Teacher
GTMO Marticulation Higher Secondary School
06.2015 - 05.2017
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Improved student engagement by incorporating hands-on experiments and real-world examples in lessons.
- Organized engaging field trips that complemented classroom instruction, broadening student perspectives on real-world applications of scientific concepts.
High School Computer Teacher
Karunya Residential International Matric School
06.2014 - 05.2015
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Primary School Teacher
Karunya Christian School
06.2013 - 05.2014
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
Education
MBA - Human Resources Management
Bharathiar University
Coimbatore, Tamil Nadu, India05.2016
Bachelor of Technology - Information Technology
Anna University
Chennai, Tamil Nadu, India05.2013
Higher Secondary - Higher Secondary Education
Fatima Girls Higher Secondary School
Gudalur, Tamil Nadu, India05.2009
Secondary - Secondary Education
Fatima Girls Higher Secondary School
Gudalur, Tamil Nadu, India05.2007
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- POS System Operation
- Cash Register Operation
- Fashion sense and styling
- Microsoft applications proficiency
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)
Timeline
Retail Assistant
Littlearth Market
02.2023 - 10.2023
Secondary School Science Teacher
GTMO Marticulation Higher Secondary School
06.2015 - 05.2017
High School Computer Teacher
Karunya Residential International Matric School
06.2014 - 05.2015
Primary School Teacher
Karunya Christian School
06.2013 - 05.2014
MBA - Human Resources Management
Bharathiar University
Bachelor of Technology - Information Technology
Anna University
Higher Secondary - Higher Secondary Education
Fatima Girls Higher Secondary School
Secondary - Secondary Education
Fatima Girls Higher Secondary School
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