VINOTHADEVI A/P ARUNASALAM

• Managed a high volume of inbound and outbound calls daily to engage with customers regarding delinquent accounts, ensuring timely follow-up to recover overdue payments and reduce bad debt exposure.
• Provided clear explanations of billing discrepancies, payment terms, and account statuses to customers, while negotiating flexible and sustainable repayment plans tailored to individual financial situations.
• Utilized multiple CRM platforms including UCCS and JURIS to document collection activities, update account statuses, and track repayment progress accurately and in real time.
• Maintained organized and compliant records of collection efforts, account resolutions, and customer interactions to support audit readiness and cross-functional collaboration.

Key Achievements:

• Successfully recovered over RM300,000 in outstanding payments monthly, managing an average of 110+ customer accounts per day.
• Consistently exceeded performance KPIs, achieving 100%+ on monthly scorecards through persistence, negotiation skill, and customer-centric service.
• Awarded Maxis Great Award – Best Newcomer (Q2 2023) for exceptional contribution to team performance and customer satisfaction

• Responded to insurance report inquiries and complaints from clients, agents, and corporate partners through email and phone, ensuring timely resolution and high service quality.
• Conducted diligent follow-ups with insurance companies and clinics to track report statuses and address service discrepancies, maintaining a high standard of client communication.
• Negotiated payment terms and settlements with corporate clients and clinics to recover outstanding balances, ensuring alignment with company credit policies.
• Managed the renewal and registration process for insurance panel doctors and clinics, ensuring all documentation was up to date for compliance.

Key Achievements:

• Successfully collected over RM300,000 in payments monthly, contributing to an annual recovery total of RM4 million across corporate and clinic accounts.

• Coordinated medical appointments between doctors and patients for home visits and Prudential medical exams, ensuring seamless scheduling and timely submission of reports.
• Managed e-commerce vendor activities, including merchant onboarding, product and service listings, promotional approvals, and inventory tracking to support operational flow.
• Monitored and fulfilled customer orders by liaising with suppliers and logistics partners, ensuring timely delivery and resolving order-related issues promptly.
• Provided end-to-end HR support, including screening resumes, arranging interviews, onboarding new hires, and preparing offer letters and employee movement documents (e.g., promotions, transfers, resignations).
• Maintained and updated HR records and systems such as E-leave, staff confirmation tracking, contract renewals, and monthly claims.
• Handled statutory HR reports (EPF, SOCSO, income tax), supporting compliance and payroll accuracy.
• Offered executive administrative support to the Group COO and Company Secretary by preparing official documents, organizing meetings, and maintaining filing systems for confidential materials.