Sarah Dane Yabes
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Summary
Dynamic Restaurant Captain with 5 years of experience. Excellent knowledge of restaurant functions and product memory. Adept at presenting and selling daily specials and ensuring individual customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Captain
Marina Bay Sands
10.2018 - Current
- Supervise servers to ensure excellent customer service is provided every time
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Supervised section of 65 tables and assisted waitstaff by answering questions, taking orders and offering suggestions.
Management Trainee
Collins Grill Bento, Singapore, SF Investment Holding PE LTD
12.2017 - 09.2018
- Identify customers needs and respond proactively to all of their concerns
- Provide two-way communication and nurture ownership environment with emphasis in motivation and teamwork
- Report on management regarding sales results and productivity
- Greet customers, make suggestions, answer and present menu
- Answer all questions about beverages and food
- Prepare bills for beverages and meals ordered, settling payment and balance daily transactions
- Use sales techniques to retain customers and attract more
- Apply health regulations relating to cleanliness
- Apply safety regulations
- Defined clear targets and objectives and communicated to other team members
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted with onboarding of new employees by providing training and development resources.
Team Member
Kenny Rogers Roaster - Epicurean Partners Exchange, Incorporated
08.2015 - 05.2016
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Received orders from customers and input into order management system.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Distributed food during busy peak periods to drive customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared food orders to support waitstaff and other team members.
Education
Bachelor of Science - Office Administration
05.2017
- Dean's List
Skills
- Good Leadership
- Excellence Customer Service
- Computer Literate
- Good Communication
- Ability to pay close attention to given task
- Adaptable and Flexible
- High-Volume Dining
- Menu Memorization and Presentation
- Recommend Menu Items
- POS Systems Mastery
- Food Preparation and Safety
- Guest Satisfaction
- Cash Register Operations
- Wine Pairing Knowledge
- Dietary Restrictions
Accomplishments
- Achieved Silver Award by Excellent Service Award 2020 Singapore
- Achieved One MBS Values - August , September and October 2019 - 3 consecutive months recognized for outstanding performance in the delivery of service and ongoing extra mile to make guest happy
Certification
- Food and Beverages Safety and Hygiene Policies and Procedure , Singapore Workforce Skills Qualification 2018 and 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Captain - Marina Bay Sands
10.2018 - Current
Management Trainee - Collins Grill Bento, Singapore, SF Investment Holding PE LTD
12.2017 - 09.2018
Team Member - Kenny Rogers Roaster - Epicurean Partners Exchange, Incorporated
08.2015 - 05.2016
Rizal Technological University - Bachelor of Science, Office Administration
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