Microsoft Word, Excel, Powerpoint
Sarah Yeong
Senior Operations Executive
Summary
Experienced Senior Operations Executive with IHH Healthcare Singapore, adept at enhancing patient flow and service delivery. Collaborative team player and cultivating key referral relationships. Detail-oriented and skilled in financial integrity and customer engagement, driving revenue growth through effective management of stakeholders.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Operations Executive
IHH Healthcare Singapore Pte Ltd
09.2013 - Current
- Oversee daily front counter operations, ensuring efficient patient flow and exceptional service delivery.
- Facilitate patient registrations and provide comprehensive customer support, resolving queries from clinics, doctors and external parties regarding appointment, scan scheduling, including but not limited to insurance related matters.
- Manage inventory control and procurement of essential stationery and supplies, ensuring optimal stock levels and timely availability.
- Served as the designated approval authority for end-of-day financial collections, thoroughly verifying accuracy and completeness to ensure financial integrity.
- Managed staff duty rosters, optimizing staffing levels for operational efficiency while effectively coordinating leave requests.
- Prepare and meticulously verify the accuracy of daily and call-back reports, and generating monthly reports for medical doctors payments, ensuring timely payout.
- Cultivate and strengthen key referral relationships in collaboration with clinic and business office teams, contributing to patient acquisition and revenue growth.
- Analyse and optimize operational processes through the successful implementation of a new pricing chart, enhancing financial counselling accuracy for patients and departmental efficiency.
- Verify clinic discount in the system, ensuring accurate application and preventing discrepancies.
Education
Diploma - Diploma in Business Management
Management Development Institute of Singapore
Singapore 01.2007 - 01.2008
Skills
Collaborative teamwork
Customer engagement
Focused listening
Detail-oriented approach
Software
Certification
[Area of expertise] License - [Timeframe]
Timeline
Senior Operations Executive
IHH Healthcare Singapore Pte Ltd
09.2013 - Current
Diploma - Diploma in Business Management
Management Development Institute of Singapore
01.2007 - 01.2008
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