Full-time Volunteer with HUFI, Muslim Woman in Recovery as a Program Manager
Sarah Shamsudin
Sales Executive and Operation Management Support
Singapore
Summary
Dynamic and results-driven sales professional with nearly six years of diverse experience in consultancy, automobile, and logistics sectors, complemented by entrepreneurial leadership as the founder of Love4picnic and Glamping. Expertise in driving sales growth, optimizing processes, and enhancing customer satisfaction positions well for a Sales and Operations Management support role. Proven ability to build strong client relationships, streamline operations, and identify market opportunities ensures alignment of sales strategies with operational efficiency. Committed to contributing to a dynamic team focused on achieving sustained business success and delivering exceptional results.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Business Development Executive
Lalamove
10.2024 - Current
- In my first month at Lalamove, I secured multiple high-value clients, driving strong early revenue performance and successfully achieving my first-month sales target.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Actively engage in field sales at least twice monthly and maintain a disciplined outreach routine of at least 15 cold calls per day to drive lead generation and revenue growth.
Business Development Exec
ZTO Singapore (now known as One Atom Global)
04.2023 - 10.2024
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
Car Salesman Consignor
Cartimes, 88 Motor
01.2018 - 01.2022
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Responded to customer enquiries via telephone and email.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Organized test drives for interested clients, ensuring a positive experience that showcased vehicle performance.
- Increased car sales by effectively demonstrating vehicle features and benefits to potential customers.
Founder and Director
Love4picnic and Glamping Associates
01.2017 - 01.2021
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Maximized profitability, carefully managing budget allocations and cutting unnecessary expenses.
- Enhanced customer satisfaction, providing exceptional service and promptly addressing inquiries and concerns.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Salesperson
House of Javanese Massage
06.2018 - 03.2020
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
Education
No Degree - Diploma In Sport Coaching
Republic Polytechnic
Singapore 04.2001 -
Foundation Dip - Engineering
Temasek Poly
10-2017
Skills
Adaptability and Flexibility
Customer Relationship
Operational Efficiency
Lead Generation and Sourcing
Lead prospecting
Marketing
Sales and marketing
Lead generation
Customer relationship management
Business development
Customer service
Customer acquisition
Team leadership
Project management
Affiliations
- Adam Explorer Toastmasters SAA Division N District 80
Certification
NFPT Certified Personal Trainer
Interests
References
Rueben, Business Development Manager of One Atoms Global, +65 8549 0904
Katrina, Business Development Manager of Lalamove Singapore +6591564944
Timeline
NFPT Certified Personal Trainer
08-2025
Business Development Executive
Lalamove
10.2024 - Current
Business Development Exec
ZTO Singapore (now known as One Atom Global)
04.2023 - 10.2024
Class 3 , 2B
01-2023
Salesperson
House of Javanese Massage
06.2018 - 03.2020
Car Salesman Consignor
Cartimes, 88 Motor
01.2018 - 01.2022
Founder and Director
Love4picnic and Glamping Associates
01.2017 - 01.2021
No Degree - Diploma In Sport Coaching
Republic Polytechnic
04.2001 -
Foundation Dip - Engineering
Temasek Poly