SARAH MAE LORENA
S A L E S & A D M I N E X E C U T I V E
Singapore
Summary
- Experienced in sales, administrative, and customer service support.
- Proactive professional dedicated to helping organizations thrive.
- Strong ability to prioritize and complete tasks independently, consistently delivering results.
- Excellent collaborator and fast learner.
- Highly organized and detail-oriented, bringing a valuable combination of skills to any role.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Sales & Admin Executive
Advancer IFM Pte Ltd
04.2022 - Current
- Providing sales, administrative and customer service support.
- Preparing of sales quotations and post-sales documentation work.
- Conducting market research to identify new business opportunities for the organization's growth strategy.
- Improving customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Managing mail and both incoming and outgoing correspondence, mail, email and faxes.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
- Collecting data, input records, and protected electronic files.
- Handling confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Developed comprehensive filing system, enabling quicker access to critical documents and reducing misplacement incidents.
- Overseeing inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Providing support in HR Administrative tasks, including onboarding and offboarding processes, preparing employment contracts and submitting to relevant departments for payroll processing and administration.
- Managing work pass applications, renewals and cancellations in compliance with regulatory requirements.
- Assist HQ Finance with accounting administrative tasks, including invoicing process and collections/customer payment.
- Received monthly invoices and send them to customers for payment processing.
- Collaborating with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Facilitating communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Perform any ad hoc duties assigned by the Directors.
Customer Service Executive
AGS Integration Pte Ltd
07.2018 - 03.2021
- Assisted and administrate company operation system and company mobile application.
- Conducted organization concierge services and administration work.
- Assisted Business Development Team on preparing quotations, service reports and delivery orders for clients.
- Served as the first point of contact for customers seeking technical assistance over the phone or email.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients' needs while adhering to company policies.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving customer inquiries and complaints quickly.
- Identifying the issue encountered by the customer and open the right support ticket in the system.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Collaborated with work colleagues to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Coordinate with the maintenance support team to resolve customers' concern.
- Resolved customer complaints and issues which include escalating unsolved cases to the relevant department.
- Preparing monthly reports and other documents for clients.
Secretary cum Receptionist
Pecaña Dental Clinic
08.2016 - 05.2018
- Reception duties such as greeting and looking after the patients.
- Handled sensitive information discreetly, maintaining confidentiality when managing patient records.
- Scheduled appointments and conducted follow-up call to patients.
- Preparing patients for dental work and assisting the doctor in dental procedures and surgery.
- Helping with infection control by sterilizing and disinfecting instruments.
- Dispensing of medication according to doctor's prescription and preparing billing of patients.
- Maintains clinic cleanliness, inventory and stock take.
- Undertake any other tasks and/or responsibilities that may be assigned by doctor.
Customer Service Executive
Kims Kitchen Pte Ltd
01.2012 - 09.2014
- Answers telephone communications, emails and recorded messages of customers seeking assistance and deal with customers inquiries and complaints.
- Attracts potential customers by answering product and service questions.
- Keeping computer record up to date and maintaining documents.
- Data entry/prepare order list and collaborate with kitchen and delivery team to ensure that the orders are prepared and marked correctly.
- Preparing of invoices for new customers and existing customers.
- Calling customers to follow up outstanding payments.
- Any other duties assigned by the Management.
Administrative Assistant
SM Supermalls (SM Home)
07.2009 - 10.2011
- Reception duties such as greeting and looking after visitors.
- Performs administrative and office support activities for multiple supervisors.
- Fielding telephone calls, word processing, creating spreadsheets and presentations, and filing records and documents.
- Assisted coworkers and staff members with special tasks on daily basis. And prepare monthly reports for Department Managers.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assist HQ Human Resource tasks such as payroll administration and updating employee files or submitting time-off requests per company policy guidelines.
- Assist HQ Human Resource in recruiting and hiring new staff, including onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported executive staff through scheduling meetings, taking minutes, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Perform any other duties and responsibilities as assigned by Department Managers, Senior Manager and Area Manager.
Education
Bachelor of Science - Office Management, Office Administration
University of Santo Tomas-Legazpi
Philippines 05.2005 - 04.2009
Skills
- Experienced in Word, Excel, PowerPoint, and Outlook
- Effective Email Correspondence
- Proficient in Google Drive
- Customer Interaction via Social Platforms
- Effective Communication
- Collaborative Teamwork
- Efficient Time Allocation
- Resilient in Fast-Paced Environments
- Responsive to Change
- Detail Orientation
- Quick Learner
Certification
Communicate with Confidence - Singapore Workforce Skills Qualifications (WSQ) Certified Training Course
Current Salary
S$3,400
Personal Information
- Available: One (1) Month Notice
- Expected Salary: $3,500 - $3,600 (Negotiable)
- Date of Birth: 04/11/89
- Nationality: Filipino
- Marital Status: Married
Timeline
Sales & Admin Executive
Advancer IFM Pte Ltd
04.2022 - Current
Customer Service Executive
AGS Integration Pte Ltd
07.2018 - 03.2021
Secretary cum Receptionist
Pecaña Dental Clinic
08.2016 - 05.2018
Customer Service Executive
Kims Kitchen Pte Ltd
01.2012 - 09.2014
Administrative Assistant
SM Supermalls (SM Home)
07.2009 - 10.2011
Bachelor of Science - Office Management, Office Administration
University of Santo Tomas-Legazpi
05.2005 - 04.2009
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