Sarah Lee
Summary
Highly efficient service crew member, well established in fast-paced and challenging environments. With a robust background in marketing and customer service, I have honed a customer-centric approach that not only meets but exceeds expectations, making every interaction enjoyable. I am eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
15
15
years of professional experience
Work History
Service Crew Member (Permanent Part-Timer)
McDonald's Restaurant
11.2021 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Collaborated with team members to meet high standards of service during peak hours.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Clinic and Marketing Assistant
Cre8future Naturopathic Clinic Southport, QLD Aus
08.2015 - 10.2017
- Deliver exceptional front desk receptionist services, ensuring a welcoming and efficient patient experience.
- Accurately prepare and dispense medications as per prescriptions.
- Provide support to Doctors and Therapists during consultations and clinical procedures when needed.
- Guarantee precise clinical data entry into the practice's computer system.
- Manage and update payment records along with Therapists' schedules.
- Oversee a systematic filing system, coordinate appointments, and handle various administrative tasks.
- Coordinate with insurance companies to arrange patient payment plans.
- Monitor clinic wellness product inventory and conduct monthly stock assessments.
- Research and identify potential suppliers for new wellness products.
- Contribute to the clinic's marketing initiatives and promotional activities.
- Uphold the cleanliness and organization of the product display area within the clinic.
- Perform additional tasks as assigned by the Doctor & Therapists to support clinic operations.
Leasing and Marketing Assistant
Far East Organization
03.2009 - 04.2012
- Spearheaded marketing and leasing initiatives for premium residential developments, ensuring optimal occupancy rates.
- Cultivated enduring customer relationships through exceptional service delivery, enhancing tenant retention.
- Assisted in the preparation of lease agreements, ensuring accuracy and compliance with local regulations.
- Negotiated favorable terms on behalf of clients during lease signings and renewals, resulting in increased tenant satisfaction levels.
- Enhanced client satisfaction by promptly addressing inquiries and providing detailed property information.
- Streamlined the leasing process for prospective tenants through efficient scheduling and documentation management.
- Strategizing and executing innovative marketing campaigns to elevate brand presence.
- Supervised promotional activities, driving tenant engagement and property visibility.
- Proactively identified and engaged potential tenants, collaborating with agents to match properties with ideal candidates.
- Expertly negotiated lease agreements, securing favorable terms for both new and renewal contracts.
- Fostered positive landlord-tenant relations, maintaining a harmonious living environment.
- Conducted thorough property inspections to ensure compliance with leasing standards and tenant satisfaction.
- Analyzed market dynamics and conducted comprehensive research to stay ahead of industry trends.
Education
Master of Arts - Marketing Management And Research
Middlesex University
London United Kingdom05.2008
Bachelor of Science - Business in Information System
Coventry University
Coventry England01.2005
Skills
- Basic Food Preparation
- Safe Handling Standards
- Menu Memorization
- Beverage Preparation
- Customer Service
- Order Delivery Practices
- Cleaning and Sanitizing
- Payment Processing
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Service Crew Member (Permanent Part-Timer)
McDonald's Restaurant
11.2021 - Current
Clinic and Marketing Assistant
Cre8future Naturopathic Clinic Southport, QLD Aus
08.2015 - 10.2017
Leasing and Marketing Assistant
Far East Organization
03.2009 - 04.2012
Master of Arts - Marketing Management And Research
Middlesex University
Bachelor of Science - Business in Information System
Coventry University
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