Sarah Chan

My responsibilities extend beyond traditional sales functions. I play an integral role in managing the operation management & Sales.

• Enhanced customer satisfaction by implementing efficient aftersales processes and timely followups.
• Optimized distribution networks by analyzing data on customer locations, transportation options, and warehousing capacity.
• Participated in international trade shows, and events to expand brand awareness on a global scale.
• Lead & Directed product training to new employees and implementing procedural changes.

• Developed knowledge of company products and services to make suggestions according to customer needs.
• Worked closely with Marketing team and our clients to ensure the Latest Key Visual and promotion is always updated.
• Assisted in creating compelling proposals, presentations, and marketing materials to attract new and existing clients to join our campaign to get the best outreach from ShopBack
• Evaluated the effectiveness of marketing campaigns by tracking metrics such as lead generation rates and conversion ratios to inform future strategies.
• Performed continuous reviews of projects and team work in order to enact proactive changes that maintained efficiency.

• Coordinate with vendors regarding stock procurement and logistics such that client purchases are handled with no delays
• Established a strong interpersonal relationship with clients such that they will recommend our services to other business owners or home owners
• Coordinate with colleagues to manage booths during events and provide complete product details to support promoters

• Coordinate and successfully organize National Heart Association of Malaysia(NHAM) 2016 Conferences
• Lead the development of promotional materials, event schedule and logistic functions
• Plan and lead registration, transportation and hotel accommodation for guest speakers and participants
• Lead and train the crew members for event
• Work with team to efficiently execute planned schedule