Sarah Adnan
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet operational demands.
Hardworking and passionate job seeker with strong organisational skills eager to jump into Retirement Withdrawals Executive role.
Overview
14
14
years of professional experience
Work History
Deputy Team Leader
Immigration And Checkpoints Authority
10.2019 - Current
- Strengthened communication skills through regular interactions with the public, other agencies as well as within own agency.
- Demonstrated respect and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with team members.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Delegating daily tasks and providing feedback.
Email Support Executive
Immigration & Checkpoints Authority
08.2021 - 02.2022
- Created personalised responses based on specific customer needs, leading to higher levels of satisfaction.
- Assisted in training new team members on best practices for providing exceptional support via email.
- Escalated urgent cases to processing officers on a need-to basis.
- Exceeded daily KPI of 60 emails.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries, resulting in a letter of recognition from the public as well as team lead.
Primary Screening Officer
Immigration And Checkpoints Authority
10.2010 - 09.2019
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
- Participated in regular drills and exercises designed to bolster preparedness in emergency situations, enhancing overall response capabilities.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Education
Diploma - Biomedical Engineering
Temasek Polytechcnic
Singapore 04.2001 -
Skills
Timeline
Email Support Executive
Immigration & Checkpoints Authority
08.2021 - 02.2022
Deputy Team Leader
Immigration And Checkpoints Authority
10.2019 - Current
Primary Screening Officer
Immigration And Checkpoints Authority
10.2010 - 09.2019
Diploma - Biomedical Engineering
Temasek Polytechcnic
04.2001 -
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