SARA IBRAHIM
Dubai
Summary
Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth.
Overview
10
10
years of professional experience
Work History
Spa Receptionist / Attendant
Jeddah
01.2021 - Current
- Greet and welcome guests as soon as they arrive at the Spa.
- Direct visitors to the appropriate person.
- Answer, screen and forward incoming phone calls.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort and distribute daily mail/deliveries.
- Maintain security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
- Order front office supplies and keep inventory of stock.
- Update calendars and schedule meetings.
Waiter
Jeddah
01.2018 - 01.2024
- Take accurate food and drink orders from guests.
- Serve food and beverages efficiently and professionally.
- Check on guests regularly to ensure satisfaction.
- Handle customer complaints politely and resolve issues quickly.
- Maintain cleanliness and organization of dining area.
- Upsell menu items to increase sales.
Customer Service Representative
Jeddah
01.2018 - 01.2020
- Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them.
- Keeps track of customer correspondence and logs key account information and customer data.
- Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
Sales Associate / Retail Assistant
Red Sea Mall
Jeddah
01.2016 - 01.2018
- Greet customers warmly and assist with their shopping needs.
- Maintain visual merchandising standards to showcase products effectively.
- Process sales transactions accurately and efficiently at the checkout counter.
- Restock shelves and organize merchandise to ensure attractive displays.
- Provide product information and recommend items based on customer preferences.
- Handle customer inquiries and resolve issues promptly and professionally.
Education
Diploma -
ERITREAN EMBASSY HIGHSCHOOL
Diploma -
ART SCHOOL
JeddahCertificate -
AIDE NURSE AND CAREGIVER
Skills
- ACTIVE LISTENING
- COMPUTER
- COMMUNICATION
- CRITICAL THINKING
- DECISION-MAKING
- ORGANIZATION
- PLANNING AND COORDINATION
- PROBLEM SOLVING
- TEAMWORK
Hobbies and Interests
- Art
- Painting
- Reading
- Sports
Languages
- Arabic
- English
- Tigrinya
Personal Information
- Date of Birth: 06/26/93
- Nationality: Eritrean
Languages
English
Beginner
A1
Timeline
Spa Receptionist / Attendant
01.2021 - Current
Waiter
01.2018 - 01.2024
Customer Service Representative
01.2018 - 01.2020
Sales Associate / Retail Assistant
Red Sea Mall
01.2016 - 01.2018
Diploma -
ERITREAN EMBASSY HIGHSCHOOL
Diploma -
ART SCHOOL
Certificate -
AIDE NURSE AND CAREGIVER