Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara Cardin

Project Coordinator/ Project Manager
India

Summary

Versatile Project Coordinator/ Manager, with background in successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Overview

18
18
years of professional experience
6
6
Certifications

Work History

Project Coordinator

Tanglin Trust School
04.2018 - 02.2024
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Managed budgets and resource allocation for multiple projects simultaneously, optimizing cost efficiency and effectiveness.
  • Negotiated contracts with vendors and suppliers, securing favorable terms that directly benefited project outcomes financially or otherwise.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Mitigated risks by identifying potential issues early on and developing contingency plans.
  • Facilitated smooth handover processes between departments, minimizing delays or disruptions in operations.
  • Led cross-functional teams to successful project completion through strong leadership skills.
  • Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.

Duty Manager (Outdoor Education Trips)

Tanglin Trust School
05.2023 - 02.2024
  • Served as the primary point of contact for Outdoor Education, in support of all matters of Travel/ Trip related incident for Outdoor Education and Sport Trips.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.

Personal Assistant to Infant School Head

Tanglin Trust School
11.2020 - 03.2021
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Maintained confidentiality and discretion while handling sensitive information relevant to departmental operations.

Customer Service Officer

Tanglin Trust School
07.2017 - 01.2018
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Spearheaded cross-functional initiatives to improve overall customer experience across multiple touchpoints within the organization.
  • Developed strong rapport with customers, fostering loyalty through personalized service.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Flight Purser

Singapore Airlines Ltd. / ADR
08.2006 - 08.2016
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Maintained compliance with Federal Aviation Administration regulations through adherence to standard operating procedures.
  • Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
  • Participated in regular professional development opportunities to stay current with industry trends and best practices in aviation customer service.
  • Coordinated efforts among multi-lingual cabin crews to overcome language barriers while attending to international travelers'' needs.
  • Managed conflict resolution among passengers when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
  • Liaised with ground staff regarding special requests or accommodations for passengers with disabilities or dietary restrictions.
  • Delivered personalized attention to premium passengers by anticipating their needs and preferences, reinforcing a high level of customer loyalty.
  • Contributed to revenue generation through effective sales techniques for in-flight products and services.
  • Trained new cabin crew members on company policies, customer service standards, and emergency procedures to ensure consistently high-quality service delivery.

Education

Master of Science - Plant Physiology, Plant Biochemistry

St Xavier's College
Mumbai, Maharashtra, India
04.2001 -

Bachelor of Science - Botany

St Xavier's College
Mumbai, Maharashtra, India
04.2001 -

Skills

    Scope Management

Project Planning

Vendor Management

Customer Management

Resource Coordination

Change Management

Certification

Advanced Analytics and Machine Learning using Python

Timeline

Advanced Analytics and Machine Learning using Python

05-2024

Fundamentals of Python Programming

05-2024

Project Management Professional (PMP)®

04-2024

Graduate Diploma in Data Science and Artificial Intelligence

03-2024

Duty Manager (Outdoor Education Trips)

Tanglin Trust School
05.2023 - 02.2024

Personal Assistant to Infant School Head

Tanglin Trust School
11.2020 - 03.2021

Project Coordinator

Tanglin Trust School
04.2018 - 02.2024

Customer Service Officer

Tanglin Trust School
07.2017 - 01.2018

WSQ Training and Assessment

01-2016

Neuro- Linguistic Program

01-2016

Flight Purser

Singapore Airlines Ltd. / ADR
08.2006 - 08.2016

Master of Science - Plant Physiology, Plant Biochemistry

St Xavier's College
04.2001 -

Bachelor of Science - Botany

St Xavier's College
04.2001 -

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Sara CardinProject Coordinator/ Project Manager