Saovalak Kuakiatwong
Bang Phli
Summary
Transformational, self-motivated and goal driven senior leader with more than 15 years of experience in business process improvements, digital transformation implementation and project management with a strong passion for integrating people and technology. Proven track record of providing results oriented approach to business and technology problem solving with effective organization, creativity, planning, and communication skills. Data-driven and leadership success in training, developing, and motivating domestic and global associates to achieve corporate objectives. Expert in agile and waterfall project management methodologies.
Overview
23
23
years of professional experience
Work History
Senior Manager, Group Field Activation & Operation
DKSH (Thailand) Limited
07.2023 - Current
- Driving strategy and providing leadership leading 6 countries in field activation and merchandising services.
- Transforming and implementing innovative solutions to overcome challenges, leading to enhanced productivity level for company reputation.
- Provide senior leadership with visibility into overall operational status and key performance achievement.
- Achieved operational excellence by streamlining processes and implementing best practices.
Project Manager, Client Services
DKSH (Thailand) Limited
05.2019 - 06.2023
- Implemented Agile methodologies to improve flexibility and adaptability throughout project lifecycle.
- Streamlined communication channels for better collaboration with cross-functional teams, resulting in enhanced project efficiency.
- Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
- Managed risks proactively by identifying potential issues and implementing mitigation strategies, ensuring smooth project progression.
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
Project Manager, PMO
Jaspal Company
09.2018 - 04.2019
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
- Developed comprehensive project plans for successful execution and timely completion of projects.
Consultant Project Manager, Digital Transformation
IBM
01.2017 - 08.2018
- Implemented change management strategies to minimize disruption during transitional periods, ensuring smooth transitions and minimal downtime for impacted personnel or operations.
- Managed cross-functional teams to ensure seamless collaboration, achieving optimal results through effective resource allocation.
- Managed client relationships by maintaining regular contact and providing timely updates on project progress, ensuring satisfaction with outcomes and fostering long-term partnerships.
- Established clear project goals and objectives, providing a solid foundation for team success and consistent progress tracking.
- Identified plans and resources required to meet project goals and objectives. Planned, designed, and scheduled phases for large projects.
Technical Support Manager, Thailand and Vietnam
Philip Morris International Inc.
10.2014 - 12.2016
- Ensured consistent service delivery by establishing quality control measures, including call monitoring and coaching sessions for staff members.
- Improved customer relationships through proactive communication and follow-ups on resolved issues.
- Implemented effective performance metrics, driving continuous improvement in the support team''s performance.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Streamlined support processes for improved efficiency and faster response times.
- Led regular meetings with key stakeholders to discuss ongoing initiatives, challenges, and successes in the support department.
IT Senior Manager, Asia-Pacific
Saint-Gobain Group
05.2007 - 09.2014
- Led a team of IT professionals in the successful execution of major projects, resulting in improved business operations.
- Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
- Implemented effective disaster recovery plans, minimizing potential losses due to unexpected events or system failures.
- Coordinated cross-functional teams in the development and launch of new technology initiatives, fostering collaboration across departments.
- Managed vendor relationships to negotiate contracts, secure cost-effective services, and maintain high-quality support for the organization.
- Collaborated with executive leadership to align departmental goals with overall strategic objectives, maximizing ROI on technology investments.
- Increased employee productivity by deploying tailored IT solutions designed to streamline day-to-day tasks effectively.
Business Analyst, High Risk Loan
Standard Chartered Bank
06.2006 - 04.2007
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Generated business intelligence reports to inform strategic decision-making.
- Created dashboards to monitor and track key performance indicators.
Accountant and Sales Representative
Mee Seng Gemcutters, Inc.
01.2001 - 04.2006
- Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Education
Associate of Arts - Multidisciplinary Studies
City Collage of San Francisco
San Francisco, California, USA2004
BBA - Marketing
Bangkok University
Bangkok, Thailand1997
Skills
- Strategic Planning and Execution
- Operational and process improvements
- Troubleshooting and problem resolution
- Critical thinking and problem solving
- Project Planning and Staff management
- Contract reviews and revisions
- Vendor relationship management
- Talent Development
- Excellent communication skills
- Cross-Functional Communication
Accomplishments
- Achieved of merchandising solution transition for 5 countries within timeline and withing budget.
- Successfully implemented a commercial investment tracking program for both consumer goods and healthcare business in 9 countries within timeline and budget.
- Collaborated with Global IT and successfully lead on SAP HANA migration with accuracy and efficiency.
More information is available upon request.
Timeline
Senior Manager, Group Field Activation & Operation
DKSH (Thailand) Limited
07.2023 - Current
Project Manager, Client Services
DKSH (Thailand) Limited
05.2019 - 06.2023
Project Manager, PMO
Jaspal Company
09.2018 - 04.2019
Consultant Project Manager, Digital Transformation
IBM
01.2017 - 08.2018
Technical Support Manager, Thailand and Vietnam
Philip Morris International Inc.
10.2014 - 12.2016
IT Senior Manager, Asia-Pacific
Saint-Gobain Group
05.2007 - 09.2014
Business Analyst, High Risk Loan
Standard Chartered Bank
06.2006 - 04.2007
Accountant and Sales Representative
Mee Seng Gemcutters, Inc.
01.2001 - 04.2006
Associate of Arts - Multidisciplinary Studies
City Collage of San Francisco
BBA - Marketing
Bangkok University
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