Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Santi Dewi

Santi Dewi

Summary

Adept at food preparation and customer service, I excelled at Hanbaobao Pte. Ltd, enhancing customer satisfaction and team efficiency. Skilled in inventory management and stress tolerance, my proactive approach resulted in significant service improvements, evidenced by positive Yelp reviews and consistent adherence to food safety standards.

Overview

8
8
years of professional experience

Work History

Service Crew Member

Hanbaobao Pte.Ltd
01.2024 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Operated cash registers and POS systems, handling over $Amount in cash daily.

Service Crew Member

KFC
10.2020 - 01.2023
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.

Service Crew Member

Hanbaobao Pte.Ltd
04.2016 - 07.2020
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Contributed to the achievement of sales targets through upselling food items when applicable.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
  • Operated cash registers and POS systems, handling over $Amount in cash daily.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Collaborated with team members to complete orders.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Accurately operated cash register to process customer payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Education

Professional Skills Programme - Graphics Design & Computer Accounting

PUSDIKOM
Jambi, Sumatra, Indonesia
11.2008

A Level - Social Studies Education

Swasta Xaverius 2 Jambi Public High School
Jambi, Sumatra, Indonesia
05.1999

Skills

  • Food preparation procedures
  • Basic food preparation
  • Menu Memorization
  • Safe handling standards
  • Inventory Management
  • Customer Service
  • Hospitality service expertise
  • Language Fluency
  • Stress Tolerance
  • Food safety knowledge
  • Cleaning and sanitizing
  • Cash Handling

Languages

Chinese (Mandarin)
Beginner (A1)
Bahasa Indonesia
Intermediate (B1)
English
Intermediate (B1)

Timeline

Service Crew Member

Hanbaobao Pte.Ltd
01.2024 - Current

Service Crew Member

KFC
10.2020 - 01.2023

Service Crew Member

Hanbaobao Pte.Ltd
04.2016 - 07.2020

Professional Skills Programme - Graphics Design & Computer Accounting

PUSDIKOM

A Level - Social Studies Education

Swasta Xaverius 2 Jambi Public High School

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