Santhiya Saravanan
Bendemeer
Summary
Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer (Hardware Software)
Elid Technology International Pte Ltd
10.2023 - Current
- Achieved efficient resolution of desktop hardware issues through effective 2nd and 3rd level support. Contributed to product development by creating part numbers for more than 25 new components after detailed datasheets analysis.
- Diagnosed and resolved technical problems for end-users, focusing on hardware, application, network, and email functionalities.
- Resolved software-related inquiries and issues for local and overseas clients using phone communication, Skype, and remote desktop applications.
- Achieved seamless operation of Windows operating systems (8, 10, 11) and Windows Server platforms (2012, 2016, 2022, 2025). Enhanced knowledge of LAN/WAN networking infrastructure. Optimized VMware Workstation usage for improved performance.
- Achieved seamless setup and administration of Windows operating systems and Windows Server environments. Enhanced user productivity through effective support of Microsoft Office applications and printer mapping. Streamlined management of Active Directory, Exchange, DHCP, DNS, file and print servers, FTP, and web server roles to improve service delivery.
- Diagnosed and resolved issues related to LAN/WAN connectivity and firewall performance to ensure optimal network functionality.
- Executed installation and troubleshooting of Cisco switches, routers, and wireless technologies to ensure optimal network functionality.
- Created and optimized firmware modules, ensuring reliable performance across a broad spectrum of communication devices.
- Facilitated team efforts to establish a bootloading procedure, resulting in a 20% reduction in system startup duration.
- Analyzed system performance through frequent testing to detect and correct firmware malfunctions.
- Patched software and installed new versions to eliminate security problems and protect data.
Quality Control Engineer
Ucal Polymer Industrial Private Limited, India
10.2021 - 08.2023
- Developed and executed quality control plans to ensure product compliance with specifications.
- Conducted regular inspections and audits to identify non-conformities in manufacturing processes.
- Collaborated with production teams to implement corrective actions for quality issues.
- Analyzed test data to enhance product reliability and performance standards.
- Increased customer satisfaction levels through close collaboration with sales teams to address client feedback, resolve issues, and implement continuous improvements.
Education
Bachelor of Technology - Electrical & Electronics Engineering
Pondicherry Engineering College
India05.2021
Diploma - Electrical and Electronics Engineering
Women's Polytechnic College
India05.2018
Skills
- Operating Systems: Windows Server 2012/2016,2022, &2025Windows 8/10 &11, VMware and Mac
- Scripting Languages & Internet Tools: JavaScript, HTML, DHTML
- Languages: C, C (with Data Structures), JAVA, C#
- Sun Technologies: Java, JDBC, Servlets, JSP, J2EE
- IDE/Tools: Familiar with all UNIX editors, Vi, Eclipse, MS-Word, MS-Excel, MS- PowerPoint
- RDBMS: MS - Access, SQL Server, MySQL
- GUI Tools: AWT, Swings
- Web Servers: WebLogic, Apache Tomcat
- Soft Skills: Team Player, Leadership, Detail-Oriented, Ability to work under pressure
- Languages: Tamil (Native), English (Fluent)
HONORS AND AWARDS
Earned the top spot in the Vocabulary Boosters event conducted by the Literary Club of PEC.
Timeline
Technical Support Engineer (Hardware Software)
Elid Technology International Pte Ltd
10.2023 - Current
Quality Control Engineer
Ucal Polymer Industrial Private Limited, India
10.2021 - 08.2023
Bachelor of Technology - Electrical & Electronics Engineering
Pondicherry Engineering College
Diploma - Electrical and Electronics Engineering
Women's Polytechnic College