Santhiya Saravanan
Singapore
Summary
Technical support professional with a robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Technical Support Engineer (Hardware Software)
Elid Technology International Pte Ltd
Bendemeer, Singapore
10.2023 - Current
- Achieved efficient resolution of desktop hardware issues through effective 2nd and 3rd level support.
- Contributed to product development by creating part numbers for more than 25 new components after detailed datasheets analysis.
- Diagnosed and resolved technical problems for end-users, focusing on hardware, application, network, and email functionalities.
- Resolved software-related inquiries and issues for local and overseas clients using phone communication, Skype, and remote desktop applications.
- Achieved seamless operation of Windows operating systems (8, 10, 11) and Windows Server platforms (2012, 2016, 2022, 2025).
- Enhanced knowledge of LAN/WAN networking infrastructure.
- Optimized VMware Workstation usage for improved performance.
- Achieved seamless setup and administration of Windows operating systems and Windows Server environments.
- Enhanced user productivity through effective support of Microsoft Office applications and printer mapping.
- Streamlined management of Active Directory, Exchange, DHCP, DNS, file and print servers, FTP, and web server roles to improve service delivery.
- Diagnosed and resolved issues related to LAN/WAN connectivity and firewall performance to ensure optimal network functionality.
- Executed installation and troubleshooting of Cisco switches, routers, and wireless technologies to ensure optimal network functionality.
- Created and optimized firmware modules, ensuring reliable performance across a broad spectrum of communication devices.
- Facilitated team efforts to establish a boot loading procedure, resulting in a 20% reduction in system startup duration.
- Analyzed system performance through frequent testing to detect and correct firmware malfunctions.
- Patched software and installed new versions to eliminate security problems and protect data.
Quality Control Engineer
Ucal Polymer Industrial Private Limited
India
10.2021 - 08.2023
- Developed and executed quality control plans to ensure product compliance with specifications.
- Conducted regular inspections and audits to identify non-conformities in manufacturing processes.
- Collaborated with production teams to implement corrective actions for quality issues.
- Analyzed test data to enhance product reliability and performance standards.
- Increased customer satisfaction levels through close collaboration with sales teams to address client feedback, resolve issues, and implement continuous improvements.
Education
Bachelor of Technology - Electrical & Electronics Engineering
Pondicherry Engineering College
India05.2021
Diploma - Electrical and Electronics Engineering
Women's Polytechnic College
India05.2018
Skills
- Operating Systems: Windows Server 2012/2016, 2022, & 2025, Windows 8/10 & 11, VMware, Mac
- Scripting Languages & Internet Tools: JavaScript, HTML, DHTML
- Languages: C, C, JAVA, C#, Python
- Sun Technologies: Java, JDBC, Servlets, JSP, J2EE
- IDE/Tools: UNIX editors, Vi, Eclipse, MS-Word, MS-Excel, MS-PowerPoint
- RDBMS: MS-Access, SQL Server, MySQL
- GUI Tools: AWT, Swings
- Web Servers: WebLogic, Apache Tomcat
- Soft Skills: Team Player, Leadership, Detail-Oriented, Ability to work under pressure
Timeline
Technical Support Engineer (Hardware Software)
Elid Technology International Pte Ltd
10.2023 - Current
Quality Control Engineer
Ucal Polymer Industrial Private Limited
10.2021 - 08.2023
Bachelor of Technology - Electrical & Electronics Engineering
Pondicherry Engineering College
Diploma - Electrical and Electronics Engineering
Women's Polytechnic College
Accomplishments
- Transformer Parameter Monitoring and Intimation System- Implemented a transformer monitoring system to track voltage, current, and temperature with alert mechanisms for fault detection and protection (Dec 2017 - Apr 2018)
- Four Port DC-DC Converters for Integration of Renewable Energy Sources with Low Voltage Bipolar DC Microgrids - Modeled and simulated a four-port DC–DC converter in MATLAB/Simulink to integrate multiple renewable energy sources with a low-voltage bipolar DC microgrid, ensuring efficient power sharing and stable voltage regulation (Jun 2020 - Apr 2021)
Certification
- Advanced Diploma in Computer Programming(C,C+ & Python)
- Diploma in Electrical and Electronics Engineering
- Diploma in Type Writing Engligh(Lower & Higher)
Languages
Tamil (Native)
English (Fluent)
Additional Information
- Mentored 350+ students and organized activities to exercise their literary skills in the Literary Club of PEC
- Organized events for 400+ students to promote Women's empowerment in the Women's Cell of PEC
- Coordinated placement activities and prepared a technical question paper for 400+ students at PEC
Honors And Awards
- Earned the top spot in the Vocabulary Boosters event conducted by the Literary Club of PEC.