Santhiya Kumanan
Johor
Summary
Detail-oriented pharmacy assistant with passion about optimizing patient's health through medication management, trained with 5 years of experience. Contributed to improving customer satisfaction by 10%, and compounded medications with zero errors.
Results-driven sales professional prepared to bring extensive expertise in business development and client management to team. Adept at implementing sales strategies that drive market expansion and revenue growth. Known for fostering team collaboration and adapting to dynamic market conditions, leveraging negotiation and customer relationship skills.
Overview
8
8
years of professional experience
Work History
Sales Executive
Platinum Yoga
03.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
Customer Executive/Sales Representative
Alpro Pharmacy
01.2021 - 04.2023
- Contributed in outlet sales by increasing the sales of inhouse products and also improved the outlet performance
- Joined company health events and contributed to increase in house product sales
- Trained as a Silver care assistant, specialized in elderly pre and post-operative care, rehabilitation item usages
- Served as a customer executive, assisting customers need and also solving issues related post-sales
- Trained new employees on outlet operations, product knowledge and also upselling skills
- Organized outlet FIFO for products to ensure minimal disposal of short expired products
- Organized outlets product pricing system and also labeling every month by monitoring updates from HQ
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
Pharmacy Assistant
RX Wellness Pharmacy
01.2020 - 01.2021
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Optimized supply chain for pharmacy goods, negotiating with suppliers for better terms.
- Enhanced team communication, organizing regular meetings to discuss workflow improvements.
Customer Service Agent
Aegis / Symphony - ZARA
01.2019 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
Pharmacy Assistant
Life pharmacy
01.2017 - 01.2019
- Practiced medication dispensing under pharmacist supervision
- Ensured the sales of short expired medication by monitoring inventory closely and also contributed in safely disposing 120 expired products according to safety measures
- Contributed in improving outlet sales by 10% by upselling high margin products
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Streamlined medication inventory management, implementing efficient stock rotation system.
Education
Diploma in Business Management - Business
Universiti Malaysia Pahang
Pahang01.2021
Foundation in Science - Medical Science
Aimst University
Kedah01.2017
Skills
- Data Entry Skills
- Product Safety Practice
- Upselling Skills
- Organizational Skills
- Communication Skills
- Customer Service
- Sales expertise
- Sales forecasting
- Closing techniques
- Product promotions
Patient counseling
Drug inventory control
Extra
Silver Care Specialist, Alpro Pharmacy, Trained as a silver care service provider to ensure the management of rehab items in a well manner.
References
- Ms. Ana Shuhada, Pharmacist, RX Wellness, +60137302116
- Ms. Kavetha, Senior Customer Executive, Alpro Pharmacy, +60102437957
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Sales Executive
Platinum Yoga
03.2024 - Current
Customer Executive/Sales Representative
Alpro Pharmacy
01.2021 - 04.2023
Pharmacy Assistant
RX Wellness Pharmacy
01.2020 - 01.2021
Customer Service Agent
Aegis / Symphony - ZARA
01.2019 - 01.2020
Pharmacy Assistant
Life pharmacy
01.2017 - 01.2019
Diploma in Business Management - Business
Universiti Malaysia Pahang
Foundation in Science - Medical Science
Aimst University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of [6-7] staff members.
- Achieved outlet targets and event targets through effectively helping with sales strategies and upselling.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsCompany CultureFlexible work hoursQuote
Judge a man by his questions rather than his answers.
Voltaire
Software
Microsoft office
Interests
Fashion
Journaling
Art
Music
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