SANTHIRIGA MANIVANNAN
DURIAN TUNGGAL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
Work History
ADMIN ASSISTANT
SRX
08.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
ADMIN ASSISTANT
SAYBOLT SINGAPORE PTE LTD
- Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
- Type in data provided directly from customers
- Create spreadsheets with large numbers of figures without mistakes
- Verify data by comparing it to source documents
- Update existing data
- Retrieve data from the database or electronic files as requested
- Perform regular backups to ensure data preservation
- Sort and organize paperwork after entering data to ensure it is not lost
- Issue invoices for clients
- Follow up emails
- Follow PDPA.
CUSTOMER SERVICE AGENT (QATAR)
SATS PTE LTD
- Verify travel documents and provide boarding passes
- Inform passengers about luggage restrictions
- Weigh baggage and collect any excess weight charges
- Take care of children travelling alone, VIPs and people who need special assistances
- Assist business class passenger to special lounge
- Inform passenger county requirements
- Assist how to use self kiosk machine to check in
- Follow PDPA.
SECURITY ADMIN CLERK
INFINEON TECHNOLOGY SDN BHD MELAKA
- Compiles and records personal data about civilian workers, vendors, contractors, military personnel, and dependents of military personnel at defense installation prepares badges, passes, and identification cards
- Interviews applicants to obtain verify information, like name, date of birth, physical description and type of security clearance held
- May keep records of badges issued, lost, and reissued
- Issue temporary identification badges to visitors
- Record security force lorry invoices in Excel
- Answer the phone, take messages, and redirect calls to appropriate offices.
RESERVATION ASSISTANT
THE STRAITS HOTEL & SUITES MELAKA
- Courteously and promptly handle all reservations on phone, by mail, and computer, etc
- Up-date the reservation register/records in order to have an updated inventory of room availability
- Carry out amendments and cancellations intelligently and accurately
- Type out advance reservation slips and maintain reservation racks and correspondence tiles and in case of computers update information in computers
- Prepares all records connected with pre-registration for VIP, invalids and old people.
FRONT OFFICE ASSISTANT
THE STRAITS HOTEL & SUITES MELAKA
- Be informed on daily room status
- Have detailed information regarding arrivals, their room requirements, and expected departures of the day
- Answer the phone, take messages, and redirect calls to appropriate offices
- Organize and maintain files and records
- Handle group/crew registration as per laid down procedures as well as FIT
- Give all departure rooms to housekeeping promptly
- Take all cleared rooms promptly from housekeeping
- Take room reports/occupancy statistics and maintain an inventory of rooms
- Know room history, namely location, kind, rate, theme, if any, and the view each room commands.
Education
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH KEBANGSAAN DURIAN TUNGGAL
DIPLOMA IN HOSPITALITY MANAGEMENT (AHLEI) -
STAMFORD COLLEGE
Skills
- TEAM WORK
- GOOD COMMUNICATION
- DATA ENTRY
- PRODUCT KNOWLEDGE
- SELF MOTIVATION
- MICROSOFT OFFICE
- EXCELL
- AUTO COUNT(ACCOUNT)
- WMS
- INVOICE PROCESSING
- SPREADSHEET MANAGEMENT
- CALENDAR MANAGEMENT
- DATABASE MAMANGENT
- FILING
Languages
ENGLISH
BAHASA MALAYSIA
TAMIL
MANDARIN
Additional Information
$1,900, AVAILABLE IMMEDIATELY
References
SRI CHANDRAN, LECTURE, 016-6589303
Timeline
ADMIN ASSISTANT
SRX
08.2023 - Current
ADMIN ASSISTANT
SAYBOLT SINGAPORE PTE LTD
CUSTOMER SERVICE AGENT (QATAR)
SATS PTE LTD
SECURITY ADMIN CLERK
INFINEON TECHNOLOGY SDN BHD MELAKA
RESERVATION ASSISTANT
THE STRAITS HOTEL & SUITES MELAKA
FRONT OFFICE ASSISTANT
THE STRAITS HOTEL & SUITES MELAKA
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH KEBANGSAAN DURIAN TUNGGAL
DIPLOMA IN HOSPITALITY MANAGEMENT (AHLEI) -
STAMFORD COLLEGE
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