Santhi Sabrina D O Phuvaneswari
Summary
Proficient Administrative Assistant of office experience, specializing in administrative work, problem solving, planning, and optimal assistance. Known for increasing productivity and relieving workload of managerial staff. Proven efficiency with an ability to quickly learn.
Overview
9
9
years of professional experience
Work History
Contract Call Centre
M1 Limited
06.2023 - 09.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Increased customer satisfaction ratings quickly and accurately solving problems.
- Responded to customer requests for products, services, and company information.
Student Ambassador
Mathvision Enrichment
01.2017 - 11.2022
- Maintained communication with current student ambassadors to foster quality representation
- Resolved problems, improved operations and provided exceptional service
- Ran errands and provided general office support in a professional environment
- Excellent communication skills, both verbal and written
- Strengthened communication skills through regular interactions with others
- Demonstrated respect, friendliness and willingness to help wherever needed
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Skilled at working independently and collaboratively in a team environment.
Call Center Agent
Tele - center
09.2016 - 01.2017
- Attended telephone skills and program information training sessions to boost aptitude
- Addressed customer account discrepancies and concerns
- Responded to customer calls and emails to answer questions about products and services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Boosted customer service satisfaction ratings through consistent quality control.
Helpdesk Officer
Opus
01.2016 - 09.2016
- Gained extensive knowledge in data entry, analysis and reporting
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Investigated and resolved customer inquiries and complaints quickly
- Promptly responded to inquiries and requests from prospective customers
- Met customer call guidelines for service levels, handle time and productivity
- Responded proactively and positively to rapid change.
Guest Service Officer
Hotel chancellor @ Orchard
01.2015 - 01.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Took reservations over phone and through email, recording guest information in computer system and verifying details
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Liaised with housekeeping staff to verify service and maintenance of hotel standards
- Answered hotel phones with professionalism and directed calls appropriately.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
NATC Institute - Diploma
Singapore05.2023
NITEC ; Business -
Choa Chu Kang ITE
Singapore01.2013
Fundamental Early Childhood, Apply basic health, hygiene, safety and nutrition practices for children 0-8 years, Assist in the development of children 0-8 -
Adverts Link
Singapore01.2013
GCE 'N' LEVEL -
Chij St Joseph Convent
Singapore01.2011
PSLE -
Punggol Primary School
Singapore01.2007
Skills
- Office Supplies and Inventory
- Recruiting Strategies
- Instructional Strategies
- Prospective Studies
- Guest Experiences
- Student Mentoring
- Microsoft 365
- Google Drive
- Google Docs
- Microsoft Outlook
Timeline
Contract Call Centre
M1 Limited
06.2023 - 09.2023
Student Ambassador
Mathvision Enrichment
01.2017 - 11.2022
Call Center Agent
Tele - center
09.2016 - 01.2017
Helpdesk Officer
Opus
01.2016 - 09.2016
Guest Service Officer
Hotel chancellor @ Orchard
01.2015 - 01.2016
High School Diploma -
NATC Institute - Diploma
NITEC ; Business -
Choa Chu Kang ITE
Fundamental Early Childhood, Apply basic health, hygiene, safety and nutrition practices for children 0-8 years, Assist in the development of children 0-8 -
Adverts Link
GCE 'N' LEVEL -
Chij St Joseph Convent
PSLE -
Punggol Primary School
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