Santha Devi Lingam
Summary
Results-driven Center Manager with a strong sales orientation and a proven track record of consistently exceeding company-set targets. Demonstrated success in driving revenue growth within six months, contributing to overall business expansion. Adept at strategic planning, team leadership, and operational efficiency to ensure seamless business operations.
Skilled in budget management, personnel oversight, and problem-solving—both strategic and day-to-day. Well-versed in [Industry/Market Type] markets, with a proactive approach to identifying new business opportunities and attracting customers.
A dynamic leader with a keen ability to optimize operations, reduce costs, and enhance organizational productivity. Known for independent decision-making, sound judgment, and the ability to adapt quickly in fast-paced environments. Committed to leveraging these strengths to support team success and drive sustainable business growth.
Overview
25
25
years of professional experience
Work History
Centre Manager
Aureus Group Pte Ltd
01.2023 - Current
- Achieving and consistently surpassing company-set sales targets (demonstrated track record of exceeding sales goals)
- Handling customer's feedback - C-SAT survey
- Managing teacher's calendar for lesson cancellation and rescheduling
- Managing all teachers in centre, by conducting monthly meetings for their progression
- Training teachers on trial generating
- Build strong relationships with customers
- Training new staff on board
- Winning at Aureus - well recognise by owners of company for achieving set targets and been consistent with numbers and performance
- Always achieving on incentives
Outlet Manager
The Coffee bean & Tea Leaf (S) Pte Ltd
07.2021 - 12.2022
- Perform month-end inventory stock count
- Manage weekly production and warehouse ordering
- Build strong relationships with customers
- Track and manage wastage, implementing strategies to lower it
- Train new recruits
- Prepare weekly rosters for both PT and FT employees and managers
- Run daily operations at the outlet
- Maintain labor cost
- Recruitment & payroll for staff
- Winning at Coffee bean - started under trainee and was given an opportunity to prove myself to achieve an outlet from C to above - Opening of Hougang Mall track record from July 2021 till July 2022, from C to B+ on achieving daily sales average earning of $5500
- Given set target monthly at $130000, able to achieve higher
- Always a role model in the company among other outlets
Sales Manager
Meganet Pte Ltd (Channel Partner of Singtel)
04.2017 - 11.2019
- Build strong relationships with corporate customers, sign up new services, and submit orders to the backend
- Follow up on submissions with the backend team
- Raise credit adjustments for payment issues
- Follow up with customers for renewals and upgrades
- Prepare sales quotations and contract forms
- Upsell additional services
- Managing team of 3-5
- Sales approach of B to B
- Winning at Meganet - Started on baseline of 500 customer profile, record setting to accomplish 5000 and over of customer profile in 2 years
Sales Manager
Appco Pte Ltd - Dirad & Eureka Organization Pte Ltd
09.2015 - 04.2016
- Direct sales approach C to C and B to C
- Training on new salesperson on board
- Marketing on other brand products to customers
- Recruitment
- Winning at Appco - Award winning of best sales personal, Award winner of top 5 sales personal base on regional, Best Sales Award excellent service
Sales Director
Vanan Wedding Service
12.2010 - 09.2014
- Self-employment - Own Business
Sales Director
Sk Global Construction and Trading Pte Ltd
01.2010 - 12.2010
- Self-employment - Own Business
Outlet Manager
Pinedale Trading Pte Ltd - Haagen Daz
01.2006 - 12.2009
Assistant Manager
Asia Pacific Food Pte Ltd - Long John Sliver
03.2003 - 01.2006
- Promoted to Acting Restaurant Manager
Accounts Administrative
Webvisions Pte Ltd
02.2000 - 01.2003
- Company Overview: IT industry
- IT industry
Education
Diploma - Applied Science - Food & Nutrition
Republic polytechnic
05.2023
O Levels Certificate - 3 GCE O Level
East Payoh Secondary School
N Level Certificate - 5 GCE N Level
East Payoh Secondary School
ES-WPL - above level 6
Singapore Workforce Development Agency
01.2013
Diploma - Basic Operations Course - Food & Beverage
Mcdonald's Corporation Singapore
01.2000
Skills
- Communication
- Problem-solving
- Coordination
- PowerPoint
- Excel
- Word
- POS systems
- Salesforce
- Jira
- Responder
- Sleek flow
- Slack
- Teams
Additional Information
Own my personal car, Class 3A driving license, Taxi/PDVL driving license, $5200 (neg), $4500 + Incentive $800 - 2000 monthly, Willing to learn new job roles and looking into career switch.
Relationship
I am married with 3 sons and my elderly dad stays with me too
Career History Summary
- Sk Global Construction and Trading Pte Ltd, Sales Director, 01/01/10, 12/31/10
- Vanan Wedding Service, Sales Director, 12/01/10, 09/30/14
- Pinedale Trading Pte Ltd - Haagen Daz, Outlet Manager, 01/01/06, 12/31/09
- Asia Pacific Food Pte Ltd - Long John Sliver, Assistant Manager, 03/01/03, 01/31/06
- Webvisions Pte Ltd, Accounts Administrative, 02/01/00, 01/31/03
singing
Passionate about music and enjoy singing as a creative and expressive outlet. Regularly participate in karaoke sessions, or personal vocal practice to enhance my skills.
Timeline
Centre Manager
Aureus Group Pte Ltd
01.2023 - Current
Outlet Manager
The Coffee bean & Tea Leaf (S) Pte Ltd
07.2021 - 12.2022
Sales Manager
Meganet Pte Ltd (Channel Partner of Singtel)
04.2017 - 11.2019
Sales Manager
Appco Pte Ltd - Dirad & Eureka Organization Pte Ltd
09.2015 - 04.2016
Sales Director
Vanan Wedding Service
12.2010 - 09.2014
Sales Director
Sk Global Construction and Trading Pte Ltd
01.2010 - 12.2010
Outlet Manager
Pinedale Trading Pte Ltd - Haagen Daz
01.2006 - 12.2009
Assistant Manager
Asia Pacific Food Pte Ltd - Long John Sliver
03.2003 - 01.2006
Accounts Administrative
Webvisions Pte Ltd
02.2000 - 01.2003
O Levels Certificate - 3 GCE O Level
East Payoh Secondary School
N Level Certificate - 5 GCE N Level
East Payoh Secondary School
ES-WPL - above level 6
Singapore Workforce Development Agency
Diploma - Basic Operations Course - Food & Beverage
Mcdonald's Corporation Singapore
Diploma - Applied Science - Food & Nutrition
Republic polytechnic
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