SANPREET SINGH
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Production Support Engineer
North Rock Capital Management PTE LTD
01.2025 - Current
- Application Support for Trading & Portfolio Systems:
Deliver L1/L2 support for trading, order management, and portfolio systems used by front-office and operations teams across the Asia-Pacific region.
Ensure high availability and performance of business-critical platforms during trading hours. - Portfolio Manager and Operations Support:
Act as the first point of contact for portfolio managers, traders, and operations staff for application-related queries or issues.
Troubleshoot trade execution, order routing, risk calculation, and post-trade reconciliation issues in real time. - Onboarding of New Portfolio Managers and Accounts:
Lead the end-to-end onboarding process for new portfolio managers and accounts within the trading and portfolio systems.
Coordinate with compliance, operations, and data teams to configure strategies, rules, and reporting for new accounts. - User Training and Platform Enablement:
Provide hands-on training to new portfolio managers, analysts, and operations staff on using trading and portfolio management platforms effectively.
Create and maintain training materials, user guides, and onboarding documentation tailored to business needs. - Trade Lifecycle and Reconciliation Support:
Monitor the full trade lifecycle from order generation to settlement and ensure accurate trade capture and reconciliation.
Resolve exceptions, breaks, and trade mismatches across internal and external systems. - Production Readiness and Monitoring:
Perform daily health checks and pre-market validations to ensure trading systems are ready before market open.
Monitor batch processes, market data feeds, and system alerts to proactively identify and resolve issues. - Incident Management and Root Cause Analysis:
Quickly triage, escalate, and resolve incidents with minimal disruption to the business.
Conduct post-incident reviews and collaborate with development teams to implement permanent fixes. - Stakeholder Communication and Reporting:
Provide timely updates and issue tracking for traders, portfolio managers, operations, and senior stakeholders.
Maintain transparency on system status, incident timelines, and resolution plans. - Collaboration and Continuous Improvement:
Work closely with global teams to align support procedures and drive best practices.
Proactively identify opportunities for automation, process optimization, and platform enhancements.
Senior Trade Support Analyst
Systematica Investments
09.2021 - 01.2025
- Responsible for all aspects of trading application support and delivery in Asia region
- Involved with Asia/London Trading Desk and Middle Office team for all kind of trading and booking queries
- Work with various stake holders as Portfolio Managers, research Team, execution development teams, data operations and external data vendors for the implementation and improvement of the system
- Oversee the daily portfolio checks for Asia equities
- Deployment of releases in UAT and Production environment using deployment tools Ansible.
- Involved in onboarding new data vendors by setting up FTP jobs or loader job to upload the data in SQL server, and now in Snowflake.
- Ensured compliance with regulatory requirements by actively monitoring trades for adherence to rules and guidelines.
- Enhanced collaboration between teams through clear communication channels during critical moments in the trading process.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Trading Support Analyst
J.P Morgan
05.2018 - 09.2021
- Responsible to work on Trading Platforms for Derivatives trading across Global Exchanges
- Liaising with global front office desks to support order flows and trade related queries
- Work with Product team, and Futures Desk in enhancing current trading platform
- Managing client, and trading desk during major outages and help to minimize Profit and Loss impact
- Plan and co-ordinate across teams for exchange mandatory and internal BCP activities
- Co-ordination with Application Development across time zones and product team to prioritize book of work
- Uploaded new software, rolled out updates to Linux servers upon releases
- Trained new support analysts, contributing to the overall growth and success of the team.
- Established best practices for incident management, leading to improved response times and higher customer satisfaction levels.
- Participated in regular meetings with stakeholders to review progress on ongoing initiatives and discuss future priorities.
- Reduced downtime with proactive monitoring and troubleshooting of critical systems.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
FIX Support Analyst
Credit Suisse
06.2015 - 05.2018
- Responsible to work in team which manages Exchange/Venue connectivity, also the connectivity with clients and brokers for Equities/Derivatives and also for fixed income/FX Derivatives
- Liaising with APAC front office desks to support the order flows and trade related queries
- Build and certify new FIX connections and configure applications for these connections and complete post - production testing
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Uploaded new software, rolled out updates to Linux servers upon releases
FIX Engineer and Client Connectivity
CLSA Technologies And Services Pvt Ltd
07.2014 - 06.2015
Senior QA Engineer
SunGard Global Technologies
11.2010 - 07.2014
Senior QA Engineer
Persistent System Limited
09.2008 - 10.2010
Education
Bachelor of Engineering - Electronics And Communications Engineering
Rajasthan University
India06-2008
Skills
Technical Skills
- Data Integration & Market Connectivity:
Experience in Data Vendor Onboarding (Bloomberg, Refinitiv, FactSet, etc)
Strong understanding of Exchange Connectivity & Market Protocols
Hands-on with FIX Protocol 42 / 44 – Client & Broker Connectivity (Order/Execution Routing, Drop Copies) - Databases & Data Platforms:
Proficient in SQL Server for data querying, monitoring, and troubleshooting
Experience with Snowflake for cloud-based data warehousing and analytics
- Scripting & Automation:
Working knowledge of Python for automation, data extraction, and log analysis
Exposure to Shell scripting on Linux and Windows environments - CI/CD & DevOps Tooling:
CI/CD tools: Ansible, TeamCity, Tortoise SVN
DevOps platform experience: Docker,AWS - Operating Systems:
Comfortable in Linux (RHEL) and Windows Server environments
Certification
- ITIL Foundation V4, 04/2020
- AWS Cloud Practitioner, 07/2021
- NUS Python Analytics, 09/2021
- Kubernetes, Pursuing
- Kafka, Training in progress
Projects
Integration of broker restriction on stocks in the system. Streamline the borrows process. Helped in building anaconda environment used across various environmental stages.
Personal Information
Title:
Timeline
Senior Production Support Engineer
North Rock Capital Management PTE LTD
01.2025 - Current
Senior Trade Support Analyst
Systematica Investments
09.2021 - 01.2025
Trading Support Analyst
J.P Morgan
05.2018 - 09.2021
FIX Support Analyst
Credit Suisse
06.2015 - 05.2018
FIX Engineer and Client Connectivity
CLSA Technologies And Services Pvt Ltd
07.2014 - 06.2015
Senior QA Engineer
SunGard Global Technologies
11.2010 - 07.2014
Senior QA Engineer
Persistent System Limited
09.2008 - 10.2010
Bachelor of Engineering - Electronics And Communications Engineering
Rajasthan University
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